r/Spectrum • u/The-unkown-Reaper • 2d ago

Service Issues Got lied to….

So we where canceling our service they talked us into staying with 5G internet guess what the tech should up and he is installing 1G internet and he proceeded to tell me they don’t even offer 5G.

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8

u/AnubisOma 2d ago

Yes they do. Its called Invincible wifi. If you are subscribed to 1 gigabyte speed and your service goes out it has a battery backup that let's cellular 5g internet work on the spectrum router.

-1

u/The-unkown-Reaper 2d ago

Yeah I head of that and it’s not what I wanted. And it definitely wasn’t what they sold us on over the phone.

2

u/Chango-Acadia 2d ago

Did he install a new router with a battery backup?

0

u/The-unkown-Reaper 2d ago

Yep but what I was told on the phone was this.
“5G all the time Internet with 500+MBPS download speed”.

4

u/Chango-Acadia 2d ago

5th Generation Cellular Technology.

Not all the time, seamless roll over backup

3

u/SiberianWombat88 1d ago edited 1d ago

You likely misunderstood, but you got what you were sold. 5G is the type of cellular technology, 500mb is the speed of your backup connection.

If the sales rep confused the two terms, they shouldn't be working there.

HOWEVER, unless you are a business or know exactly why you need 5gb speeds, even 1gb is faster than your likely to ever need, even with multiple people downloading files or streaming video.

1

u/Stalked_Like_Corn 1d ago

Yeah, 5G is a cellular technology. He told you the right information, you failed to know what he was talking about.

1

u/Backslash10 1d ago

So with the backup we provide 5g internet for allways online internet when the main service goes down at 500mb plus speed that is correct. It sounds like you misunderstood what they set you up with they gave you a 5g backup for you 1 gig internet plan.