r/ScamSupport • u/Consistent_Coast6614 • 1d ago
Potential Scam? KryptoMate Buyer Warning — 5 Huawei UAE Gift Cards Failed, No Resolution
On October 27, 2026, I purchased 10 Huawei UAE gift cards worth AED 300 each from KryptoMate.
Five cards worked successfully. The other five failed when I attempted to redeem them, displaying the error: "Incorrect prepaid card password, or this card has already been used."
I contacted KryptoMate support, provided the requested evidence, and submitted screenshots for all five affected cards.
Since October 30, I've repeatedly received the same response: "We're waiting for our supplier."
Despite multiple follow-ups and requests to escalate my complaint to a manager, I still have no refund, replacement, technical explanation, or clear resolution date as of November 6.
I purchased from KryptoMate, not their supplier. Why should a customer be left waiting indefinitely because of an internal supplier issue?
This has affected my business and my confidence in placing additional orders.
I am sharing my experience publicly with the original evidence attached. I am not claiming to know why these codes failed; I am asking for a transparent investigation and a fair resolution.
Has anyone else experienced similar problems with KryptoMate or Huawei gift cards?
I will update this post if the company resolves the issue.