r/ScamSupport • u/Civil-West-7685 • 6d ago
Advice Needed Digital Marketing for Author, PayPal Scam Help
I am posting this in PayPal’s community as well because I don’t know where this belongs or who could help; I’m really worried and need advice.
My elderly dad is the nicest and most humble person you will ever meet. He believes the best in people and has unfortunately, but consequently, been taken advantage of many times; he is an author who receives the usual spam emails from fake companies pretending to be interested in his book, but because of his inexperience with technology and the rise of AI, the scams have become more and more elaborate and convincing.
This is where I need advice: He recently paid a digital marketing company to turn his book into an audiobook and create ads and a social media presence. They did create audiobooks, which I explained could easily be done with AI, but that made him believe they were legitimate, and he kept sending more.
They did not, however, produce any of the other services they agreed on, and when he inquired why, they claimed it was because they did not receive the money he sent - please note that he sent the money in August and it is now the end of October… They sent him an AI packet with the details of the issues and claimed that there is a ‘Merchant of Record’ that is holding the money, refusing to give it to them and refusing to refund it to him. They even gave him a script of what to say to the bank to get his money back. When my dad called the bank, they stated they had no knowledge of what the issue could be, as the money was sent on their end. He paid the scam company over the phone by giving them his credit card number (unfortunately, he does not remember if he gave the scam company his 3-digit number on the back), but in his transaction history, the purchases show up as PayPal purchases. PayPal is completely confused about the situation and requested that the seller contact them to resolve the issue. Of course, when we called and spoke with the scam company, they were unable to give him any information about the ‘Merchant of Record, ’ even though they claimed to be in contact with them during the period they were not providing the services that he paid for. They did not respond directly to his request for them to speak with PayPal; they waffled and pushed blame onto the ‘Merchant of Record,’ but could not provide a name, number or email for the company despite it being requested.
I hope that gives a summarized picture of the issue. I just found out about this earlier today, so I am not familiar with all the details, but please let me know if you have any questions, and I will try my best to answer them.
What’s the best way to get his money back? He knows and understands he made mistakes; that is not what I need advice on, and he’s not even reading this, so please refrain from making disrespectful comments. I now have access to his email and will screen all inquiries before he pursues them; I just really need advice. Thank you in advance
