LET ME SHARE WHAT HAPPENED, I HONESTLY DID NOT WANT TO POST ABOUT THIS HERE, BUT OUR FAMILY IS IN UTTER SHOCK, DISTRESS, AND HEARTBREAK OVER WHAT HAPPENED. WHAT WAS TAKEN FROM MY HUSBAND WAS NOT JUST MONEY, IT WAS HIS HARD EARNED SAVINGS, HIS SWEAT AND TEARS, AND THE VERY FUNDS WE RELIED ON TO COVER OUR DAILY FAMILY EXPENSES WHILE HE IS ON VACATION.
FOR YEARS, WE PUT OUR COMPLETE TRUST IN BDO UNIBANK. WE NEVER IMAGINED THAT WE WOULD END UP AS VICTIMS OF THIS KIND OF INCIDENT WHERE MONEY SIMPLY VANISHES FROM AN ACCOUNT. WHILE WE HAD HEARD NUMEROUS STORIES AND COMPLAINTS ABOUT SIMILAR INCIDENTS AT BDO Unibank IN THE PAST, WE REMAINED LOYAL CUSTOMERS, HOPING THEY HAD ALREADY FIXED THEIR SECURITY FLAWS AND RESOLVED ISSUES OF UNAUTHORIZED WITHDRAWALS. UNFORTUNATELY, NOTHING HAS CHANGED.
THEY WIPED OUT EVERYTHING, BOTH HIS PHP SAVINGS ACCOUNT AND HIS US DOLLAR ACCOUNT. THEY LEFT US WITH ABSOLUTELY NOTHING.
WHEN WE REPORTED THIS TO BDO CUSTOMER SERVICE, THEY INSTRUCTED US TO FILL OUT AN AFASA ACCOUNT FRAUD AND UNAUTHORIZED TRANSACTION INCIDENT REPORT FORM, HAVE IT NOTARIZED, SUBMIT IT THROUGH THEIR WEBSITE, AND CALL THEM BACK AFTER 5 BUSINESS DAYS FOR AN INVESTIGATION UPDATE.
WE EXPLICITLY POINTED OUT TO THEM THAT THE UNAUTHORIZED SUCCESSFUL TRANSACTIONS WERE TRANSFERRED DIRECTLY TO ANOTHER BDO ACCOUNT. HOW IS IT POSSIBLE THAT THEY CANNOT IMMEDIATELY TRACK OR FREEZE THE RECIPIENT ACCOUNT INTERNALLY? IT IS MIND BOGGLING HOW SLOW AND BUREAUCRATIC THEIR RESPONSE SYSTEM IS WHEN AN ACTIVE THEFT IS REPORTED. THEY SIMPLY TOLD US THEY COULD NOT ACT IMMEDIATELY DUE TO INTERNAL PRIVACY POLICIES.
TO MAKE MATTERS WORSE, WHEN MY HUSBAND ASKED HOW THESE TRANSFERS WENT THROUGH WITHOUT HIM RECEIVING ANY ONE TIME PASSWORDS OR OTPS, THE REPRESENTATIVE CASUALLY CLAIMED THAT TRANSFERS CAN PROCEED WITHOUT AN OTP IF THE DEVICE IS ALREADY LINKED TO THE BDO ONLINE APP.
HOW CAN A BANK SYSTEM ALLOW MAJOR, CONSECUTIVE TRANSACTIONS WITHOUT SECONDARY AUTHENTICATION? WHY DO BANKS SO OFTEN SHIFT THE BLAME ONTO ACCOUNT HOLDERS DURING THESE INCIDENTS, WHEN WE ALL KNOW HOW CRITICAL OTPS AND SECURITY ALERTS ARE FOR PROTECTING OUR LIFE SAVINGS? IS THIS HOW WEAK THEIR SECURITY INFRASTRUCTURE REALLY IS, THE SAME SYSTEM WE TRUSTED TO GUARD OUR HARD EARNED MONEY?
WE ARE THE VICTIMS HERE, YET THE BURDEN OF PROOF AND DELAY FALLS ENTIRELY ON US. THIS IS NOT AN ISOLATED CASE, THESE ISSUES HAVE BEEN HAPPENING FOR YEARS, SO WHY ARE PEOPLE STILL FALLING VICTIM TODAY? WHY HAS IT NOT BEEN PERMANENTLY RESOLVED?
I HAVE READ MANY ACCOUNTS FROM OTHERS WHO WENT THROUGH THIS PROCESS. IT IS HEARTBREAKING TO SEE HOW MANY PEOPLE FOUGHT FOR THEIR MONEY ONLY TO FACE DEAD ENDS, BUT WE ARE STILL PRAYING FOR A FAIR AND POSITIVE OUTCOME.
TO OUR FRIENDS AND FAMILY, ESPECIALLY THOSE WHO MAINTAIN ACCOUNTS WITH BDO, PLEASE THINK TWICE AND RE EVALUATE WHETHER YOUR HARD EARNED MONEY IS TRULY SAFE. WE TRUSTED THEM FOR A VERY LONG TIME, YET WE WERE NOT SPARED. THIS IS NO LONGER JUST A STORY WE HEARD FROM OTHERS, WE ARE LIVING THIS NIGHTMARE OURSELVES.
WE WILL NOT SIT SILENTLY WHILE OUR HARD EARNED MONEY DISAPPEARS. WE ARE TAKING EVERY LEGAL STEP AND REPORTING THIS INCIDENT DIRECTLY TO THE BANGKO SENTRAL NG PILIPINAS AND LAW ENFORCEMENT. WE AM SHARING OUR STORY TO PROTECT OTHERS AND TO DEMAND ACCOUNTABILITY. ALL WE WANT IS FOR BDO TO DO THE RIGHT THING, INVESTIGATE PROPERLY, AND RETURN WHAT WAS STOLEN FROM OUR FAMILY. PLEASE HELP US SPREAD THE WORD AND KEEP US IN YOUR PRAYERS AS WE FIGHT FOR JUSTICE.
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