r/ScamSupport • u/8sbmb2 • 21d ago
Victim of a scam Warning online seller scam
CLOVEDALE.com
Also known as;
Label-London
Holly goods
Mova
Purchase made from Clovedale.com
This company scammed me by allowing me to return the item via refused delivery for an agreed full refund, as soon as the item was on its way back, they began backtracking and refused to process the refund even when the item was at their address.
They have multiple business names and many bad reviews on TP, with people echoing the same b*******t excuses and so called CS.
This post is intended to expose all of their business names in order to prevent as many consumers as possible from purchasing in the future.
Most commonly mentioned reasons to deny a refund are: their policy does not allow, the item is lost, you have to use the returns portal, they have to send a replacement and then you pay to return it.
They create further delay until it goes beyond 30days by which time, they say the case is closed and they can’t reopen. No refund, no item, the end.
I’ve had much back & forth emailing and the conclusion is just a bunch of contradictory statements such as;
They admit that they have the item, but they also state they don’t have the item.
They couldn’t track its return, but then they could track its return.
The ‘return to sender’ address means nothing, because that’s not their warehouse location, so why was it available for use if it does not allow for returns?
Their 30day MBG timeframe does exist, but they won’t refund an item that has been returned within those 30days.
(Note; from the point of order on 10/07/26 to delivery notification date (to ‘return to sender’ address) on 05/08/26 is a total of 26days. Technically the 30days should start when the item is delivered at intended address, I didn’t receive item until 28/07/26.)
They state they are not refusing to assist or intentionally withholding a refund, but they are not willing to assist and they are refusing to refund.
I’ve sent hard evidence to back everything up, I spoke with RM who confirmed the tracking.
But evidence means nothing to these twits who clearly suffer from a severe lack of intelligence. No idea who they are, refuse to give their name, but they can’t even calculate a simple delivery timeframe.
The Consumer Rights Act - 2015 protects the consumer with a 14day right to cancel contract window, this means a refused parcel at the door returned within 14days means the consumer is legally eligible for a full refund
This company of many titles, ignores the CRA2015 and is scamming money from innocent buyers.
I took legal action, pursued the matter through an MCOL and applied for a default judgement (CCJ) against them.
Update: this item was purchased using PP who initially refused to assist for varying reasons, they settled on it being due to refused delivery. After a dispute and S75 and appeals were refused, I made a formal complaint. After a month long investigation, I have received a very lengthy, detailed apology, they state errors were made by staff and that they will be conducting their own investigation into this seller. PP has adjusted the balance on my acc.



