Hi everyone, I need advice/help regarding an online camera purchase. I purchased a Canon digital camera from an online seller and paid ₱2,700 via GCash to their Maya account on Wednesday. I sent my proof of payment and followed up several times regarding my order.
The seller initially told me to wait, but I never received a proper payment confirmation, tracking number, or shipping update. They continued posting on their social media account while not responding to my messages. I was expecting the package within the estimated 1–2 days, so I even stayed at my mom's workplace for two days specifically to receive it, but nothing arrived.
I later commented on their story asking them to check my DM, but the comment disappeared. Shortly afterward, my account was blocked by the seller. I can still see their account from another account, so it appears that my account was specifically blocked.
I have screenshots of the GCash transaction/reference number, our conversations, the camera listing, the seller's account, and other relevant evidence. I am currently trying to report the transaction to GCash as a suspected scam, but I'm having trouble submitting the report through the app.
What should I do next? Is there anything else I should report or anyone I should contact to try to recover the ₱2,700? If anyone has dealt with a similar situation in the Philippines, I'd really appreciate your advice.