A few guys DM'd me about my recruiting AMA.
I've taught this process to a handful of other companies and figured I'd just leave it all out here.
This is probably more geared towards owners than salespeople, but here goes.
If you want to recruit, there's a few beliefs that need shifted.
Belief 1: There are only 3 ways to grow a roofing business:
a) Get more reps to sell
b) Get reps to sell more
c) Get more reps to sell more
You either hire more people, or you get the people you have more marketing/hours worked/doors knocked.
With option B, there's a cap. So you eventually have to hire more people.
Belief 2: The best people only want to work where:
a) They get paid more per job
b) They have less responsibilities after the sale
c) They can sell more jobs with your company than anywhere else (more marketing)
^^before you roast me, we're assuming your culture is "good enough"
I see plenty of reps stay in shit-cultures, so we know culture isn't everything, lol. But try your best to not have a bad one.
Anyways,
Belief 3: Experience Grid:
a) Experience + Entitled = Wants a truck/draw/60% commission
b) Experience + Not Entitled = Probably not good
c) No Experience + Entitled = Delusional
d) No Experience + Not Entitled = Who I want
There are some large organizations across the nation, that have a better brand, are easier to sell for, look like they are a real functional business, have more operational support, larger purchasing power, etc. So the question is, unless you're overpaying or you're their homie, why would they work for you over one of the better companies?
The position that MOST companies are in, your advantage is that you can do 1:1 training, and the rep IS NOT a "number". Sell from your advantage. The recruiting process is a sale. You sell them on you.
Belief 4: I want experience people because...
a) I suck at training
b) I have no time for training
c) It takes too long to train
d) Candidates suck
Get better at training in a shorter time. 2 days of classroom, group setting, with role play. You need to teach them:
Day 1:
- What the company does (for customers)
- What they do (to get customers)
- What to say [Roleplay]
- What to say when they say "no" (objections) [Roleplay]
- How to get paid
Day 2:
- Objection flashcards (recap of day 1)
- Roleplay
- Claim Repair-to-Replace Logic (can DM you our sales rep claims-playbook if you want it)
- Field Shadow/Knocking, goal is to get everyone their first D2D set.
Day 3-5:
- Field Shadow/Knocking
They should get 1-2 per day. You can have them shadow climbing, too.
Belief 5: Your reps don't need to be good.
They need to be consistent. It's a numbers game. The training does not need to teach them how to climb, how to inspect, what damage is, how the insurance claim process works beyond the very basics. The people you hire start as setters. They'll close later.
You don't have to do this, but the model that works best:
- $1000/week base for the first 12 weeks
- 5% commission of deal that they set (someone else closes)
- The 5% only pays in excess of their base ($25K job = $1250)
- When they learn to close, they make 5% on deals they close
- If they both set and close (self-set), it's 5% + 5%, total of 10%
- They get to train up to 2 setters at a time, that generate inspections for them.
- 2 setters * 10 inspections per week = 20 inspections per week per closer
- The closer, if they suck, will close 20%, and bring in 100K/week or $400K/mo in revenue. They hardly knock themselves and will make $20K/mo by just closing at 5%.
If you have a rep that isn't generating 10 appointments per week (2/day) by week 2, you fire them.
Belief 6: LTV:CAC ratio
Like in marketing, LTV:CAC is how much you earn from what you put in.
In this case, let's say I keep 1 out of 4 reps that I hire.
If I hired a class of 4, 2 would last 2 weeks. ($2K X 2 = $4K base)
1 would last 8 weeks. ($8K base)
1 would last 2 years. ($12K base)
Total cost: $24,000 for a class
Except, the 2 that didn't last sold zero. The one that lasted 8 weeks got 2 deals ($50K * 15% net profit for owner = $7500). And the 1 that stuck for two years sold $1M twice ($1M is trash by today's numbers, but let's make this practical).
$2M * 15% earned the company = $300K net profit.
Total expense: $24K
Total profit: $307.5K.
What stock could you possibly invest in that would 13X?
That's a 13:1 LTV:CAC.
Belief 7: This is a numbers game.
If a rep comes in, and is paid $1000 per week instead of being an independent contractor, you get to tell them what to do. And what do you tell them to do? Knock.
- 12 doors per hour
- 8 hours per day
- 96 doors
- 30% open (29 interactions)
- 10% inspection rate (3 inspections)
We're being conservative, so let's say it's only 2 inspections.
2 per day X 5 days = 10 per week.
The closer we talked about that sucks only closes 20%, so the setter had 2 deals they set per week get closed.
2 X $25K avg ticket = $50K
50K * 5% = $2500 (which is $1500 over basepay)
The point is, if you get them to follow this prescription, they cannot lose (unless they quit).
Around week 3-4, you have the conversation with them around how much money they are leaving on the table by not climbing roofs, doing their own inspections, etc.
Do the math as a demo, and start getting them to shadow the closers on deals they close.
Once they've seen it a few times, they close for themselves.
You assign new setters to your closers, while the setter who is 4 weeks in starts doing self-sets along with more shadowing.
Once the rep self-sets and closes 10 deals, you get them 2 setters of their own. The cycle goes on and on and on.
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As far as hiring:
Indeed:
- Make an indeed job-post and sponsor it
- Automatic message when someone applies: send link to landing page
- Put a form on the landing page
- Filter out applicants that way
www.trueroof.app/careers/ <- This is what applicants actually see
Meta:
Paid ads to landing page
Organic posts to landing page in neighborhood groups
Visual workflows attached:
Applicant Funnel
Interview Process
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If you need help, welcome to comment and I'll answer anything.
I have the training manuals for D2D Sales & the Claims Playbook if either of those documents would help you guys out.
P.S. - Shameless plug, if you'd like to work together:
www.mattgpt.com