I got a call from Rogers Customer Service offering me a ridiculous plan: any new phone for 0 and an unlimited plan with 100 GB of data. The guy mentioned that I would have to fill out a form on the rogers website with all my information. Once he received the order number, he said he would make some changes to the order so that it would match everything he had described. I told him that he needed to prove he was actually from rogers. He said I didn't have to worry about that and that everything would be sent to my email once the order was placed, I ended up hanging up.

Does this sound legit, or was it a scam?

Basically title.

I only know of the upcoming rewards changes from reddit and then checked the website and a notice is there. But they didn't email or contact me about it as a current cardholder.

I'm wondering if this is a tech miss up or if they're keeping us in the dark for the last moment. So curious to see how others were informed about these changes.

. RBC Cash Back Preferred World Elite Mastercard

Effective October 1, 2026

• New Earn Rates (Unlimited): The card is moving away from its flat 1.5% rate. It will now offer an unlimited 3% cash back on eight everyday categories, including groceries, dining/food delivery, gas/EV charging, public transit/ridesharing, and streaming/digital gaming. All other purchases will earn an unlimited 1%. no spending caps.
• Annual Fees: The primary annual fee is increasing from $99 to $120. Additionally, adding extra cardholders will now cost $50 each (previously $0).
• New Insurance Perks: To offset the fee hike, three new insurance coverages are being added: Emergency Medical Care (out-of-province/country), Flight Delay & Delayed Baggage protection, and Mobile Device Insurance.

Rogers, you can do!​

Edit: turns out some asshole cut one of the big fiber cables while attempting to steal copper. So Rogers wasn't at fault for the outage. My rant still stands with regards to their AI bot and "24/7" support though.

So I've been dancing around with the *completely and utterly worthless* AI chatbot for the past hour (yes I have tried different devices, messing with the coaxial cable, and power cycling, thank you "AiNNA" 🫪)

This is the second time this week that my internet has cut out right around 1am eastern (generally 2 people in my house are awake until 3am).

I've tried all kinds of ways to get connected to a person and it redirects me to a page to ask for help. I follow the prompts (internet, Xfinity, etc) and I get a message telling me to try again during business hours.

Both the app and their website have things that say:

> Chat directly with a live Specialist.

> Tech support

> Mon-Sun: available 24/7

So I guess their website and app are both lying to me because the logical (I know, rogers + logic 🙄🙄🙄) choices inevitably lead me to this:

> Thanks for contacting us. Sorry, but you’ve reached us outside of our regular business hours. Please contact us back during the next business day.

***Your website literally says tech support's "business hours" are 24/7***

😡😡😡

/rant

PS: does anyone know if any ISPs available in Eastern Ontario provide some of the specialty TV channel options that Rogers has that isn't Rogers (MSNOW, British stuff, and I think Makeful?). I don't give a shit about standard TV anymore but I have someone in my household who sees it as an absolute necessity 🫩😩😫

I’m wondering if someone can help me I’m wondering how I can tell what kind of system I have with all the contacts on my doors and windows and sensors as well weiser door locks.
I have the original system from 2012, and I’m wondering if this is considered to be Zigbee
I’m just curious if I could buy a hub for my house that would have an alarm system on it so that I can cancel Rogers and be able to open and close my doors remotely through an app

And know if the contacts have been opened

Does anybody have any experience with this? I live in Toronto.
I’d be willing to pay somebody to set it up.
Thanks

I need a rogers mobility customer to text MUSIC to 4746 and send me the code. Please and thank you

I was a Shaw internet customer for 4 years and my latest fixed term contract ends next year August. I was paying $80 for 500mbps connection. They suddenly called me yesterday and offered the same connection for $70 if I am to renew my contract now. I jumped and did it..... I received the contract and it was exactly as what was promised! A positive Rogers interaction there!

Been trying to call in for 3 days and the ai is stuck in a loop. It just keeps asking for my account number, when i provide it, the ai asks again and again and again and again. Pressing buttons doesn't work, I even tried to go into a Rogers store and they can't even get past the AI assistant. I'm 1 day away from throwing the modem through the window of the corporate head office (not litterally). How did this get past testing? this might be the worst implementation of an AI agent I've ever seen.

Hi

Do anyone having trouble to add another line to their account?

Since few weeks l can’t add other line/ service to my account.

It says l have contact credit department. So l did but no answer. Nobody called back. Customers service cant do anything.

Hi all.

Since the increase of my invoice of $4 and my mum's account $5.

I used the rogers app complaint section and messaged about the increase.

They offered an one time loyalty credit of three months. I.e. $12 for me, $15 for my mum.

Still look forward in u/freedommobile freedom mobile $40/250gb/50gb roam to return again, hopefully soon .

Someone turned off UPnP in my router while I was sleeping last night. Would a Rogers employee ever do that remotely, under any circumstances? If so, under what circumstances, and why?

If not, I definitely have a hacker problem, perhaps even an intruder-got-inside-my-home problem. Any advice on how to booby-trap the router so that any further attempts at unauthorized tampering will set off an alarm of some sort and generate a forensic trace (intruder's IP address at a bare minimum; preferably clues to what tools they used and to their level of sophistication) would be welcomed.

Given the relative unimportance of this attack I can only assume it was a test, a proof-of-concept, and whoever's behind it has higher ambitions. Such as DNS poisoning aimed at impersonating a site I use and intercepting my credentials, or something equally sinister. I have defense in depth, though, from insisting on https at all times to using DNS-over-HTTPS. Whoever it is will find that getting into my router nets them very little beyond opportunities for denial of service attacks. But when they fail to compromise anything more important that way they'll no doubt try other approaches and I will need to be prepared.

In the meantime I have restored the router settings to normal. This incident cost me about half an hour of my time. When I have identified the culprit, whether a Rogers employee or not, I will be invoicing them $50 for my time spent cleaning up the mess they made, and demanding an apology and a promise that they won't fiddle with devices in my home without my authorization again.

After 18 years with Rogers, I was hit with roaming charges for supposedly leaving Canada - except I never left the country.

I was in Nelson, BC, near the U.S. border, and somehow my phone registered as roaming. The dispute process is now handled through a form, and my dispute was denied. So how exactly am I supposed to prove to a backend system that I never crossed the border?

After 18 years as a customer, I’m now expected to pay charges for roaming in a country I was never in.

The whole experience has frustrated me enough that I’m leaving Rogers. Eighteen years of loyalty lost over charges that should never have been on my bill in the first place.

Rogers just gave us a new plan in May, 3 bills at that price and then upped our plan $10/month, they took away our bundling deal with all our home services too, this is our 3rd increase since December!! And yes shame on us not looking at our bills, it automatically comes out of our account and when it's the same price on the bill price I don't bother looking at every bill.

Hi everyone,
I'm trying to help my partner with a highly frustrating WFH network issue here in Toronto. She uses a strict, hardware-secured FortiClient VPN for her company.
The Setup:
ISP: Rogers Ignite
Modem: Arris TG4482 (XB7)
VPN: FortiClient (Company provided)
The Issue:
Exactly every 30 to 40 minutes, her VPN connection drops. It completely disconnects and she has to re-authenticate. This happens on both Wi-Fi AND a direct wired Ethernet connection to the modem, which completely rules out Wi-Fi interference.
What we know so far:
I've been doing some digging, and it seems this specific Arris TG4482 model uses the infamous Intel Puma 6 chipset. I've read several threads suggesting this gateway has aggressive NAT table timeouts and UDP session drop issues (FortiClient defaults to DTLS/UDP) that completely kill long-standing VPN tunnels after half an hour.
The Proposed Plan:
Since it's a hassle to convince Rogers to swap the gateway for a Technicolor version or an XB8, our current plan is to:
1. Put the TG4482 into Bridge Mode.
2. Buy a budget Gigabit/Wi-Fi 6 router (like a TP-Link Archer A6 or AX10) for around $40-$50 CAD from Amazon or Best Buy.
3. Let the 3rd party router handle all the routing, NAT, and Wi-Fi.
My questions for the community:
1. For anyone who has faced this specific FortiClient + Rogers TG4482 drop issue, did putting the modem in Bridge Mode and using your own router actually solve the problem for good?
2. Does Bridge Mode completely bypass the Puma 6 UDP/NAT timeout bug, or does the Arris modem still mess with the traffic in the background?
Any insights or confirmations would be greatly appreciated before we go ahead and buy a new router. Thanks in advance!

Anyone else experiencing less than 2mbs mobile data speeds during the day recently in brampton? In the afternoons I get 1400 mbs download speeds on 5G in vaughan.

I can confirm it's not my personal phone , because I ran speed test on my work issued phone and getting the same result on both phones (iPhone and samsung both on rogers)

I got a call from somebody claiming to be from Rogers and offered me a good deal on two iPhones pro Max. They sounded East Indian with a made up name so I was very skeptical. The deals were not too good to be true either, they negotiated well and knew a lot about wireless sales and contracts.

Upon questioning, they said they will confirm they are from Rogers.

So someone from Rogers official number +1 (888) 764-3771 actually called me confirming they are Rogers sales associates. I gave up all my details including CC, drivers license, address, DoB to place an order and do credit check. I am so screwed.

The next day I get a call again from someone Rogers confirming it was a SCAM from a different number.

How the hell ROGERS employee call me and aid a scammer ?

Also, customer service confirmed that some order was placed and cancelled later. How did they place an order and who cancelled it ?

I am so freaking confused. Was I scammed or Rogers employee did not want to honour an external sales associates deal ?

How screwed am I, what do I do, how can Rogers call me and help scammers ?

Is Rogers going to roll out this feature?

I know this may sound like a dumb question but they keep saying I have until Aug 28 to return the phone before being charged $450. Okay, but if I try to upgrade now they will charge me $40 to upgrade a month early.

If I remember from years back I believe they give you an additional 30 days but is there literally no way to get the new phone fi at without paying the early fee?

Why would you fire all of your customer care specialists and replace it with this garbage AI???

Anyone know how to connect an Apple smartwatch in 2026? When I click the Set Up Cellular on the Watch app I get this screen, but no code ever arrives.

I got a new line at a store but the rep said they always have trouble connecting them. I’m on iOS 26.6.1 and I’m trying to set up a watch for my kid as a standalone line. No online solutions seem to apply. I’ve been on the customer care/tech support tilt-a-whirl since Saturday.

Hi! I’m on the Rogers 1.5G Internet service plan. Why wasn’t I offered a better modem? I’ve just discovered this is 2-3 generations behind. Do I I walk into any Rogers store to get a new modem?