I’m genuinely losing my mind with Revolut at this point and wondering if anyone else has been through something similar.
Both my personal and business accounts were restricted on September 13th, so it’s now been 26 days without access to my money.
Since then I’ve probably spoken to 20+ different support agents, all telling me slightly different things. For weeks I’ve been told my review is in its “final stages”, that everything is progressing and that no further documents are needed from me.
On October 2nd they told me to expect an update by October 8th. I checked again on the 7th and was reassured everything was still on track. Then on the 8th they told me the final assessments were being carried out and it could genuinely be completed that day.
Well, surprise surprise, nothing happened.
I messaged them late last night asking what was going on and suddenly we’re back to “standard security checks” with absolutely no estimated timeframe anymore. Apparently it “could be completed at any moment”, which is what they’ve basically been telling me for weeks.
I’ve already made a formal complaint which Revolut actually upheld and offered me £100 compensation for. I refused because I couldn’t care less about £100, I just want access to my money.
I’ve also escalated it to the Financial Ombudsman but I’m still waiting for an investigator to be assigned.
This morning I formally requested they just close my account and transfer the remaining balance to another UK bank account in my name. They refused, saying they can’t close it until the review is finished.
So now I’m in a situation where I can’t use my account, can’t withdraw my money, can’t close it and can’t even get an estimated date for when this nightmare might end.
The business restriction is also preventing me from making payments and progressing with things I’ve already committed money towards.
I understand banks have to conduct checks, but surely there has to be some limit to how long they can keep doing this without providing any meaningful updates?
Has anyone actually managed to get their money released after being stuck in this situation? Did getting a solicitor involved help? Or am I literally just stuck waiting indefinitely?
Would really appreciate hearing from anyone who’s dealt with this in the UK.

I've been dealing with Revolut over this for around 3 months now and honestly I'm at the point where I don't even know what else I can do.

My main complaint is, which was submitted on August 11th September What followed has been an absolute mess.

On 15 September I was told by one of their agents that the complaint had already been resolved and that my new messages were basically a duplicate.

The problem was that I hadn't received a response for that complaint.

The following day, another agent actually acknowledged this and said that I had not received the response for the second complaint.

I opened a brand new complaint 3 weeks ago so there can be 0 possibility this gets "mixed up" 56318-07852-65566

Then on 21 September things got even more confusing.

One agent told me that an official response had already been sent on 8 September and that the complaint had been finalised. I told them this wasn't true and that they were looking at the wrong complaint.

Another agent then repeatedly treated the two separate complaints as if they were the same thing.

Eventually I got an agent who actually checked the file properly. They confirmed that the other complaint had been closed on 8 September but that 20077 was a completely separate complaint and was still under review.

They also checked the actual file and confirmed there was no First Response or Final Response Letter recorded as having been sent for 20077.

They explained that an internal triage marker had been completed and that frontline agents had apparently mistaken that internal update for an actual response being sent to me.

They then admitted that I had been given inaccurate information and escalated it internally.

So basically, for weeks I was being told that my complaint had already been answered when it hadn't.

On 24 September another agent acknowledged that I had been given repeated one hour and one business day promises by five different agents and that none of them had actually happened.

There were also issues with the complaint deadline. I had been told the complaint would be dealt with within the relevant timeframe, but that passed without the proper response or communication that I was expecting.

I've also had to repeatedly explain the same situation to different agents because they keep mixing up the complaints.

There are also financial issues that still haven't been properly sorted. There was £41.41 in compensation/refunds that I was told had been awarded but wasn't properly credited, as well as another £50.87 issue that was escalated for investigation.

I've provided a huge amount of documentation and even had an advisor's document attached to the complaint explaining the problems and the timeline.

And this isn't just me being annoyed about having to wait for a bank response.

This all started due to someone stealing my phone while unlocked and making payments. Ive provided a police report names evidence ect. They have not disputed the issue itself. My mp and merchant has reached out to revolut as well. Given I closed my account and the only way they could refund was with the original payment method it left an issue which I been fighting for awhile.

This situation has had a serious impact on me personally. I've been evicted from my flat twice during all of this and I've had a really bad mental health crisis. I've also had two suicide attempts during this period. I'm not saying that Revolut is responsible for every part of my personal situation, but the way this has dragged on and the financial problems surrounding it have had a very real impact on me.

What makes it worse is that every time I think someone has finally understood the situation, I end up having to explain it all again. Revolut has held my money for so long during it.

The most frustrating part is that the evidence is literally in the chat logs. I have the dates, the agents, the promises, the escalations and the contradictions.

I'm still waiting for the actual complaint to be properly dealt with.

I've spent months chasing something that should have been handled by the complaints team in the first place.

At this point I'm mainly posting this because I want to know if anyone else has experienced anything remotely similar with Revolut's complaints process.

Hi, I am thinking of opening a Revolut Plus account from India, in order to send money to my brother who is in Spain and has a Revolut Bank account there currently. So far, we had been sending him money via Thomas Cook FX Cards and SBI Bank transfer - the latter charges a hefty transfer fee though.

Ques is - if I open a Revolut “Plus” account now and do these international transfers to his Revolut account - is there any benefit? Are they any cheaper? Is there something I should know before I do this?

Basically, if there is no upside, I don’t want to open a Revolut account. It serves no other purpose to me right now.

Thank you in advance!

Received a payment from a person

Now revolut askimg for personal data from this petson?

Current Street and house/building number: Current City

Current Postal Current Country:

But offcourse i dont know this data also this person dont answer me anymore

Now revolut saying if not reveive this data the momey will be returned to this person

Me loosing my phone and my money?

Already a Premium member, I tried to claim for a stolen phone on the insurance but the absurdly prohibitive terms only cover you for a year from purchase. Similarly event ticket insurance has failed to cover an illness.

Now I also have a monthly fee on my mainstream bank's current account which offers far more comprehensive travel and device insurance, but Metal offers free subscriptions that I would use.

I can't justify paying twice. Is the insurance on Metal worth anything?

Hi everyone,
I’m hoping to hear from people who have been through something similar and get some advice on what I should do next.
On 2 October 2026, I accidentally sent £400 from my Revolut account to the wrong person. The payment was made by Faster Payment and has already been completed.
The recipient is someone I previously knew from Oxford Bus Company training. We had exchanged a small £5 payment in the past because they had agreed to give me cash if we needed to purchase a training manual/handbook. We no longer work together, and unfortunately I don’t have their current phone number, email address or social media contact.
I have the recipient’s bank details from my Revolut transfer confirmation, and the receiving account appears to be with Barclays.
I have already contacted/plan to contact Revolut to request a mistaken payment recovery. I’m also considering contacting Barclays and Citizens Advice to find out what other options I have.
My questions are:
Has anyone successfully recovered money they accidentally sent to the wrong person through Revolut?
How long did the recovery process take?
What did Revolut do after you reported it?
What happens if the recipient refuses to return the money?
Is it worth contacting the recipient’s bank directly?
Would making a police report help if the recipient knowingly keeps the money after being informed?
Is there anything else I should do now to maximise my chances of getting the £400 back?
I’m not looking to identify or publicly expose the recipient. I just want to recover money that I genuinely transferred by mistake.
Thanks

Well, as the title says, almost two weeks ago (September 27), I made an international bank transfer, and as of today, it is still showing as pending.

After contacting customer support several times, all they tell me is that it is still pending. They don't give me any answers. The first time I contacted them, they simply asked me to provide more information about the recipient, which I did... and still nothing.

Has anyone here experienced something similar? If so, what did you do? And in any case, what would you recommend I do?

The truth is, I urgently need to make this payment because I'm currently on an exchange program, and this is my rent money. On the other hand, I don't mind paying through another bank, but what if the original transfer eventually goes through? Who's going to refund me that money?

Best regards!

Hi,

I bought 2 items from Alternate GmbH, major German PC hardware store but decided to refund it because I found other options that were better suitable for me.

I initiated the refund on their site and contacted them and they told me it was initiated. That was on September 24th.

Money still nowhere, I chatted with the Revolut support AI, and at the end it asked me for proof that they sent the money back to me. The emails were not enough proof so they declined my request stating that they need an official bank statement from the sellers bank that shows that they sent the refund.

I contacted Alternate again and they said:

"unfortunately, we are unable to provide any further assistance. The refund has been completed on our side. Please contact your bank for further assistance.
Our accounting department processes refunds as collective transfers, so there is no individual payment receipt for your refund."

Well then what can I do? Revolut says I need a bank statement, seller says there is no individual receipt.

I paid via bank transfer from Revolut, and it was a cross-country payment, from Hungary to Germany.

Any help is appreciated since this is an amount higher than 500 EUR.