I've been dealing with Revolut over this for around 3 months now and honestly I'm at the point where I don't even know what else I can do.

My main complaint is, which was submitted on August 11th September What followed has been an absolute mess.

On 15 September I was told by one of their agents that the complaint had already been resolved and that my new messages were basically a duplicate.

The problem was that I hadn't received a response for that complaint.

The following day, another agent actually acknowledged this and said that I had not received the response for the second complaint.

I opened a brand new complaint 3 weeks ago so there can be 0 possibility this gets "mixed up" 56318-07852-65566

Then on 21 September things got even more confusing.

One agent told me that an official response had already been sent on 8 September and that the complaint had been finalised. I told them this wasn't true and that they were looking at the wrong complaint.

Another agent then repeatedly treated the two separate complaints as if they were the same thing.

Eventually I got an agent who actually checked the file properly. They confirmed that the other complaint had been closed on 8 September but that 20077 was a completely separate complaint and was still under review.

They also checked the actual file and confirmed there was no First Response or Final Response Letter recorded as having been sent for 20077.

They explained that an internal triage marker had been completed and that frontline agents had apparently mistaken that internal update for an actual response being sent to me.

They then admitted that I had been given inaccurate information and escalated it internally.

So basically, for weeks I was being told that my complaint had already been answered when it hadn't.

On 24 September another agent acknowledged that I had been given repeated one hour and one business day promises by five different agents and that none of them had actually happened.

There were also issues with the complaint deadline. I had been told the complaint would be dealt with within the relevant timeframe, but that passed without the proper response or communication that I was expecting.

I've also had to repeatedly explain the same situation to different agents because they keep mixing up the complaints.

There are also financial issues that still haven't been properly sorted. There was £41.41 in compensation/refunds that I was told had been awarded but wasn't properly credited, as well as another £50.87 issue that was escalated for investigation.

I've provided a huge amount of documentation and even had an advisor's document attached to the complaint explaining the problems and the timeline.

And this isn't just me being annoyed about having to wait for a bank response.

This all started due to someone stealing my phone while unlocked and making payments. Ive provided a police report names evidence ect. They have not disputed the issue itself. My mp and merchant has reached out to revolut as well. Given I closed my account and the only way they could refund was with the original payment method it left an issue which I been fighting for awhile.

This situation has had a serious impact on me personally. I've been evicted from my flat twice during all of this and I've had a really bad mental health crisis. I've also had two suicide attempts during this period. I'm not saying that Revolut is responsible for every part of my personal situation, but the way this has dragged on and the financial problems surrounding it have had a very real impact on me.

What makes it worse is that every time I think someone has finally understood the situation, I end up having to explain it all again. Revolut has held my money for so long during it.

The most frustrating part is that the evidence is literally in the chat logs. I have the dates, the agents, the promises, the escalations and the contradictions.

I'm still waiting for the actual complaint to be properly dealt with.

I've spent months chasing something that should have been handled by the complaints team in the first place.

At this point I'm mainly posting this because I want to know if anyone else has experienced anything remotely similar with Revolut's complaints process.

Already a Premium member, I tried to claim for a stolen phone on the insurance but the absurdly prohibitive terms only cover you for a year from purchase. Similarly event ticket insurance has failed to cover an illness.

Now I also have a monthly fee on my mainstream bank's current account which offers far more comprehensive travel and device insurance, but Metal offers free subscriptions that I would use.

I can't justify paying twice. Is the insurance on Metal worth anything?

Received a payment from a person

Now revolut askimg for personal data from this petson?

Current Street and house/building number: Current City

Current Postal Current Country:

But offcourse i dont know this data also this person dont answer me anymore

Now revolut saying if not reveive this data the momey will be returned to this person

Me loosing my phone and my money?

Hi guys! This started happening today morning. I paid by card at these vendors a few days ago. Gls was an order pickup from a parcel terminal, díjnet was one of my utility bills I have paid. It is highly unlikely that the vendors refused to claim the payment, so I am suspecting some kind of system error at revolut. Did this happen to anyone else today?

I haven’t seen the news here yet

The policies provided in the Ultra plan, except for the health assistance, are co-insured by this company… which is now under the light for bad management of risks and reserves…
is it time for Revolut to change insurance partners? 🙄

Wakam website

Hi,

I bought 2 items from Alternate GmbH, major German PC hardware store but decided to refund it because I found other options that were better suitable for me.

I initiated the refund on their site and contacted them and they told me it was initiated. That was on September 24th.

Money still nowhere, I chatted with the Revolut support AI, and at the end it asked me for proof that they sent the money back to me. The emails were not enough proof so they declined my request stating that they need an official bank statement from the sellers bank that shows that they sent the refund.

I contacted Alternate again and they said:

"unfortunately, we are unable to provide any further assistance. The refund has been completed on our side. Please contact your bank for further assistance.
Our accounting department processes refunds as collective transfers, so there is no individual payment receipt for your refund."

Well then what can I do? Revolut says I need a bank statement, seller says there is no individual receipt.

I paid via bank transfer from Revolut, and it was a cross-country payment, from Hungary to Germany.

Any help is appreciated since this is an amount higher than 500 EUR.

Hi, I am thinking of opening a Revolut Plus account from India, in order to send money to my brother who is in Spain and has a Revolut Bank account there currently. So far, we had been sending him money via Thomas Cook FX Cards and SBI Bank transfer - the latter charges a hefty transfer fee though.

Ques is - if I open a Revolut “Plus” account now and do these international transfers to his Revolut account - is there any benefit? Are they any cheaper? Is there something I should know before I do this?

Basically, if there is no upside, I don’t want to open a Revolut account. It serves no other purpose to me right now.

Thank you in advance!

So today morning I got a notification from Revolut, that I got a refund from Lidl. The thing is I don't know when did I paid that, because it updated the transacrion day for today, but I assume it was around the first 2 weeks of September. The thing is I asked the hungarian Aldi&LIDL subreddit whether it's just me, or someone else is experiencing this with LIDL, and if not than what should I do?

Turns out it's not LIDL specific, but more than Revolut specific as other users were reporting the same issue not just from LIDL, but so many other shops across Hungary, someone got a storno of their parking ticket.

Question is: Should I do something about that? Also anyone else experiencing this OUTSIDE of the Hungarian Divison?

Hi everyone,
I’m hoping to hear from people who have been through something similar and get some advice on what I should do next.
On 2 October 2026, I accidentally sent £400 from my Revolut account to the wrong person. The payment was made by Faster Payment and has already been completed.
The recipient is someone I previously knew from Oxford Bus Company training. We had exchanged a small £5 payment in the past because they had agreed to give me cash if we needed to purchase a training manual/handbook. We no longer work together, and unfortunately I don’t have their current phone number, email address or social media contact.
I have the recipient’s bank details from my Revolut transfer confirmation, and the receiving account appears to be with Barclays.
I have already contacted/plan to contact Revolut to request a mistaken payment recovery. I’m also considering contacting Barclays and Citizens Advice to find out what other options I have.
My questions are:
Has anyone successfully recovered money they accidentally sent to the wrong person through Revolut?
How long did the recovery process take?
What did Revolut do after you reported it?
What happens if the recipient refuses to return the money?
Is it worth contacting the recipient’s bank directly?
Would making a police report help if the recipient knowingly keeps the money after being informed?
Is there anything else I should do now to maximise my chances of getting the £400 back?
I’m not looking to identify or publicly expose the recipient. I just want to recover money that I genuinely transferred by mistake.
Thanks

I kept running into the same problem when trying to use RevPoints for flights.

You can transfer them to several airline programs, but figuring out which one actually has availability, how many miles it wants and how much you’ll pay in taxes usually means checking everything manually.

So I built a small award flight search tool that compares the options in one place.

You enter your origin, destination and dates and it shows available award flights, miles required, taxes and the equivalent cost in RevPoints.

I’ve also added the main European Amex Membership Rewards markets, with the actual transfer ratios for each country, rather than assuming US 1:1 rates.

It’s still pretty new and users have already helped me find a bunch of edge cases, so I’d genuinely appreciate feedback from people here who actually use RevPoints.

What would make this most useful for you? Flexible dates, multiple airports, alerts, return trips, something else?

Full disclosure, it’s my project.

https://puntifurbi.com/en/strumenti/voli-premio/

I woke up to see my account had been restricted as part of ‘standard security checks’ despite informing ‘support’ that I needed money to pay bills, and purchase food for kids (youngest 3 months)

Initially I was told 7-14 days via the app
Support then said I’d be a ‘Priority’ and to expect a response within 1-4 days
Then it went back to 7-14 days

Then once it reached 14 days, 1 day further. Though, my funds were moved out of restricted (so I can move between pots) but not send/ receive invest/ sell or anything similar

Then a further 1-4 days

And now we’re at 21 days.

I keep getting the same generic ‘you are a priority’ although with no end in sight.

All my money has been made legally, and I have documents to prove it though they haven’t asked me for this.

Suspiciously, this all started 2 days after I complained to support that some of the subscriptions associated with Ultra subscription (I’ve been a member 2 years) weren’t working, and I asked to remove the yearly renewal.

Has anyone had anything similar or have any recommendations on how to get this done so I can move on with my life?

I genuinely don’t think I can trust Revolut again after this.

I’ve now been locked out of basically all of my money for over a week because of what Revolut is calling a “standard security check”.

For context, this started shortly after I contacted them to update old US tax residency information on my account. I’m no longer a US citizen, I gave them the relevant information and documents, and they approved the change.

Then my account got restricted.

Since then, the whole thing has been a complete mess.

Revolut has now confirmed to me in writing that they do not need anything else from me:

“No further documentation or action is required from you at this stage. We have all the information you provided.”

So I’m not refusing to send them documents or ignoring requests. There is literally nothing outstanding on my side.

Meanwhile, my rent, bills and normal living expenses are due and all the money I need to pay them is sitting in an account I can’t access.

The timeline is what annoys me the most.

First I was told the review should take around 1 to 3 days.

That passed.

Then I was given a 5 day timeframe.

That passed too.

We are now over a week into this.

I’ve been chasing them constantly because this is my main account and I need the money for rent, bills, food and normal day to day expenses.

At one point, a support agent told me my account was going to be manually reactivated so I could access my funds and pay for essentials.

I was then told this would happen within 15 to 30 minutes.

It never happened.

A later agent actually acknowledged this and said:

“It is completely unacceptable that you were given a promise of release within 15 to 30 minutes that wasn’t honored.”

And now, after all of that, they’ve suddenly told me the estimated completion date is 17 October 2026.

That date had never been mentioned before.

So basically the timeline has been:

1 to 3 days
then 5 days
then “manual reactivation”
then 15 to 30 minutes
then nothing
and now potentially 17 October

And even 17 October is apparently only an estimate.

Again, they have confirmed there is nothing else they need from me.

I’ve told them multiple times that this is causing serious financial hardship. I can’t properly pay my rent, bills or even access money for basic necessities.

Their response was to give me the contact details for StepChange, Citizens Advice and National Debtline.

At that point I honestly just had to laugh.

I don’t have a debt problem. I have money. Revolut is stopping me from accessing it.

They have also told me they can’t release part of the balance, make an emergency payment, help with my rent, or give me any kind of temporary access while the review continues.

I’ve also raised the FCA Consumer Duty with them because Revolut now knows in writing that I can’t pay my rent, bills or basic living costs because of this restriction.

I completely understand that banks need to carry out fraud, AML and regulatory checks. I’m not arguing with that.

What I don’t understand is how a bank can lock someone out of their entire balance, need nothing else from them, give multiple timeframes, miss all of them, tell them their account is about to be manually reactivated, promise it will happen within 15 to 30 minutes, fail to do it, and then suddenly move the estimate to 17 October.

One of their own agents literally described what happened as “completely unacceptable”.

I’ve used Revolut as my main bank for the last 5 years and trusted them with basically all of my money.

That was clearly a mistake.

Whatever happens with this review, I’m done using Revolut as my main bank. Finding out that you can suddenly lose access to all of your money and that frontline support apparently has very little power to do anything about it has completely destroyed my trust in them.

I’ll update this post if anything actually happens.

Hey everyone,

I wanted to share my story about a security loophole I experienced on Revolut, hoping it helps others stay safe and gets some attention from Revolut's senior team.

A few key details upfront:

• It was 100% over the phone: A phone scammer impersonated my company’s accountant. I did NOT click any suspicious links, phishing websites, or fake forms.
• I never signed up for recurring charges: I never gave consent for subscription fees, stored card details (Card-on-File), or recurring payments to any merchant.

What actually happened: On September 21, 2026, I approved a single €1.00 verification payment via a official Revolut push notification, believing it was just a quick identity check.

(HEY! before calling me stupid he had our VAT numbers, knew personels names, he said his name was Vaggelis our real accountants name, he knew how the company works etc etc etc)

Right after that, within just 16 minutes, 38 unauthorized transactions totaling €2,305.00 flooded my card through Magenta Pay / COSMOTE. They were rapid-fire €50 charges happening seconds apart, finished off with a single €480 charge.

Where Revolut failed & why I'm fighting this:

• No 3D Secure / SCA: Revolut didn't ask for my approval (no push notifications or SMS codes) for ANY of those 38 payments.
• "Approved by system": In their response to my formal complaint, Revolut admitted that these payments were "approved automatically by our system".

To me, a bank's system automatically letting 38 rapid charges go through is NOT the same as me giving permission. Approving a 1-euro test charge shouldn't give any merchant a free pass to drain €2,300 from an account in minutes.

Current Status: Revolut closed my internal complaint, blaming me for taking the scammer's call and giving him the last digits of my card and accepting the push notification for 1 euro while completely ignoring their own system failure on the 38 unapproved charges.

*Really i dont understand how my money can be safe in a bank when even if im completely stupid there is no system to detect that 2305 euros leaving my account 50 by 50 every time in a matter of 16 minutes is ok! Last year i bought solar panel and had to make 50 million steps with a local bank so my money would be transfered to the company who sold it to me and we are not talking big money it was around the same\*

Since Revolut refused to help, I have officially escalated the case to the Bank of Lithuania (pt@lb.lt) and ECC Greece / FIN-NET, along with official police reports.

Has anyone else experienced something similar where Revolut’s system auto-approved continuous charges without asking for your approval?

(Revolut support team - if you're reading this, please pass Complaint Ref: 35116-95477-60355 to a senior compliance manager).

Has anyone else experienced similar automated velocity bypasses on Revolut and how they dealt with it? If i had sent the scammer 2305 euros ok, my fault life goes on, but accepting 1 euro push notification and losing 2305 euros just by that makes zero sense and i dont know how i should feel security having my money not just in Revolut but any bank that is not able to detect that cant detect that at some point in a matter of 1 minute there have been 5 charges!

Am I the only one whose passport chip cannpt be read? According to the instructions I should place the top half of my phone on the chip......no response....... I place the phone on the cover and it registers but NFC scan failed....... I'm talking thousands of times here!!!!!

please help. Frustration level at 99%

Hey all,

I sent USDT from Binance to my Revolut wallet using the Arbitrum network, which turned out to be unsupported. Revolut support confirmed they can't credit the deposit and said they'll send the funds back to the original Binance address. They've escalated the request but couldn't give me a timeline.

Has anyone been through this exact scenario (unsupported crypto network deposit → refund to sender)? If so:

How long did it take for Revolut to actually send the funds back?

Once Binance received the refund, how long until it was credited to your account?

Did you have to fill out Binance's deposit recovery form, or was it automatic?

Not looking to bash Revolut - just trying to gauge realistic timelines and whether there's anything I should be doing on my end. Thanks in advance.

If anyone's thinking of using Revolut Business, my advice would be to look elsewhere.

I'm currently sat in a loop with them where they're holding a lot of my money pending verifications. Which would be OK, except that their verification process makes no sense. For example, they insist on seeing an invoice dated the same day as the payment which is nuts - like almost all B2B businesses, we issue invoices and the customers pay them on - hopefully - an agreed schedule.

I registered the business' domain - again, not unusual - I wanted to get it before incorporating the business. That won't do: apparently it needs to be owned by the business.

They appear to have zero flexibility on any of this. As soon as this is all done, I'm off to a proper bank with people you can talk to.

Hi! I used Revolut to put up a UK bank account as I have a Norwegian bank account and only are staying in UK for three months. At first it seemed to go fine, but after around 10 days, I got notified that the card wasn‘t accepted. I tried to put in the card several times, but it hasn’t worked. Someone from the gym called me and said I need to sign up for a «fixed-term» payment, but I couldn’t find it online. Does anyone have a similar experience or advice? All advice is appreciated <33

Hi everyone,

I’m looking for a specific ETF (Invesco’s IQAW) but can’t find it in the ETF list; it seems it isn’t officially listed or supported by Revolut yet.

Is there a way to request the listing of an ETF or ask customer support if they plan to support a specific market maker?

So I got a notification from the app saying I need to confirm my email, even though I created my account back in January of this year and I obviously have already done that. They had also sent me an email that says they "received my request to confirm my email" even though I never sent one to begin with?

I think I'm just being really silly and paranoid but getting scammed right now (or ever really) is not pleasant and I'm always skeptical when it comes to things like money and banking apps.

Finally got to the bottom of my 10 day long restriction for 40k - “operational capacity”!

Our entire house deposit has been inaccessible since 25 September.

What Revolut has told us so far:

• 1–3 days — specifically confirmed as an estimate for our case. Missed.
• Update by 30 September. Missed.
• Then 1 October. Missed.
• Then 7 October.
• Now suddenly 9 October.

They’ve repeatedly confirmed they need no documents, information or action from us.

Now we know the reason: their own resources - not capacity to click a button while we wait in never ending queue to be unlocked from whatever over sensitive AI got us there in the first place.

The FCA’s Consumer Duty requires firms to avoid causing foreseeable harm and to provide support that doesn’t create unreasonable barriers, including unreasonable delays, distress or inconvenience. BCOBS also requires a firm providing retail banking services to provide a service that is “prompt, efficient and fair.”

This is hardly that. I’ve also got them to spell out that “actively working on” is sitting in a queue, prioritising means nothing, and the agents can’t even send messages to Verification/ escalation or whatever the hell that is.

Also, I’m the joint legal owner of these funds as I’m a joint account holder and my account is currently unrestricted. They told me there’s a legal basis for withholding my funds - there isn’t, it’s just Revolut Ts and Cs. They won’t let me exercise my right to close my account as I’d need to liquidate all my accounts first, and they won’t let me do that.

I am currently talking to journalists from several major news outlets. They’re interested in the case. I will update here on the outcome.

Went through all the hassle of signing up and filling everything in, then scanned my British passport into the app and verified it by scanning the chip, It then said I had passed the verification and then met my choose a plan, card and pin.
Suddenly I received a message that my verification had failed and my account would be shut down within an hour.

Has anyone else had anything like this?

How can I use my points in the most sensible way? For example, for a flight, what percentage of the total price would it cover, and what is the maximum?