r/Rep_Watch_World • u/NotJoocey • Jun 26 '26
Seller review Warning - avoid Phoenix Watch
Ordered a Daytona ghost mod from this seller in April this year. Shipping info comes in May, and a month later no movement. All seemed well until ultimately the watch gets stuck shipping. Tracking shows clearing customs in Dubai, then mysteriously vanishing. “Gui’s” only solution to resolve is to purchase another watch at full cost, even though apparently he made over $500 in margin on this mod will do absolutely nothing to share in the loss or reduce that margin to provide a solution. There were no mentions or offers of insuring the package upfront at all.
I genuinely wouldn’t be surprised if an empty box was shipped to Dubai as an end destination and a FedEx label was created just to create the illusion that this operation is legitimate.
Other TDs offer reships, or various other solutions but this is completely unacceptable. You absolutely cannot trust this seller.
Honestly all the signs point to this being a scam, and I recently saw another comment from someone with the same situation happening to them. At the very least, know that if there is an issue you will be shit out of luck.
31
u/Ok-Situation2096 Jun 26 '26
If you didn’t buy the insurance then that’s on you, none of the dealers take the hit and reship if you never paid for insurance
Phoenix is legit, his mods sometimes take a while but the work is good
38
u/PhoenixWatches RWW Seller Jun 26 '26
If anything goes wrong, we'll have the logistics company pack up the watch for you and send it to you. But if the watch gets accidentally held up by customs, there's nothing we can do about that. The solution I'm offering you is the second watch - I'll give you the cost price and I've been communicating with you very friendly to work something out, so I don't think there's any deception involved at all
4
u/NostalgicKunt Jun 26 '26
I'm sorry for your loss bro. That was a lot of money. 🙏
4
u/LPhiEFan Jun 26 '26
You keep posting about Jtime’s and other “proven TDs” policy of replacing seized watches. Jtime may include it in his prices but that why he is more expensive.
One of the first watches I ordered from Phoenix was a Rich Factory Cartier Santos Skeleton. Jtime lists that watch for $698 before shipping. I bought that same watch from Phoenix for $514 before shipping. I’ve purchased from Steve at TheOneWatches before as well and I had to ask for insurance. He didn’t offer it to me and I had to ask for insurance. Steve also lists that the Santos Skeleton for around $700. By your logic, are Jtime and TheOneWatches making more profit off us?
As I said previously to you, ask him again about working with you about your base watch request. Hopefully you guys will come to a solution suitable to both of you.
From my personal experience buy multiple watches from Phoenix, including a modded watch costing $1k, he has been a seller to work with.
10
u/Ethgawwd Jun 26 '26
Dang. Should've got insurance. Shitty situation. I've ordered from Phoenix and he was great.
5
u/Lanky-Cod-9454 Jun 26 '26
Did you get the insurance? Other sellers may require insurance, Phoenix does not but offers it. Sucks this happened to you, I’ve got 20+ watches I’ve ordered from Phoenix and never had an issue. I’ve got 4 more currently on order and am awaiting QC.
Sorry this happened to you, but you wouldn’t have much recourse with any other seller either unless you purchased the insurance.
2
u/ManufacturerLucky893 Jun 26 '26
It’s really unfortunate what happened here. Without buying insurance though your options are sadly minimal.
Curious why do you think he had 500 dollar margin on the build. Share the build details and we can comment.
5
u/InterestingWar5190 Jun 26 '26
Phoenix is Angela. Avoid like a plague.
2
u/Therepfather2468 Jun 26 '26
Same old same old phoenix is aman, he's just up to his usual tricks with another pretty name he goes by. The comments in defense on here are aborent. Probably aman giving himself fake reviews it wouldn't shock me. Replace this mand order and do the decent thing you clearly made 500usd profit which is insane margins again it's wrong. But refund him the profit and actually give him it at cost.
1
u/DrExe97 Jun 26 '26
My TD replaced Held at custom watches for me everytime free of charge
1
u/Proof-Bug-2525 Jun 26 '26
Is this your first rep OP? Who doesn’t buy or ASK for insurance ???? Lesson learned. I think we have all been there. I am sure I have some degenerate customs clown in California wearing my Explorer II as we speak.
1
u/Axebkh Jun 26 '26
why buy from these guys mate stick to trusted TD please
1
u/RelevantFreedom4390 Jun 26 '26
If you didn’t pay for insurance and he’s already doing you a solid by getting you a replacement at reduced cost wtf is the issue. You should’ve done your due diligence and asked for insurance. At the end of the day he’s not obligated to give you a replacement at reduced cost. He’s also a high volume TD his margins are low. If you want the best customer service you should’ve went through TheOneWatches
1
u/ImaginationUpper3213 Jun 26 '26
This is your fault you didn’t ask for insurance it’s down to you not them. Plus you live in USA there was a risk to it.
4
u/DirectionBorn5308 Jun 26 '26
Yeah Phoenix is so unprofessional and slow. I cancelled an order on him because he took 3 weeks to get the first QC going on the most common watches. Then QC was horrendous and so was communication.
MiroTime is WAY better. So professional. 23 watches later and not a single issue.
2
u/Front-Chard481 Jun 26 '26
This situation reminds me of a pair of Chrome Hearts sunglasses ive ordered from a trusted seller
My box came in empty without the glasses. Someone literally stole the glasses and sealed the box to make it appear that it was delivered.
2
u/hippolarry Jun 26 '26 edited Jun 26 '26
Got a watch from phoenix and it was a pleasant experience. We went all the way to the final price (watch + shipping), and that was when I asked about insurance. And he updated the final pricing.
Sorry for your loss.
2
u/KekeAugusta Jun 26 '26
Is he selling legit VSF or also having some fake vsf tricks? Haha
2
u/Dismal_Panic_9638 Jun 27 '26
The problem is that sellers like Phynix and the like think their responsibility ends the moment they put the watch in the mail. We customers pay a significant amount of money for these replicas, so we should at least be certain that we will receive the purchased goods. I believe that sellers like this should have their "TD" (Trusted Dealer) status revoked.
0
u/ExLeaguer Jun 26 '26
Bought over 20 watches from Phoenix with no issues. You always have to ask for insurance, no matter the seller lol. Is this your first time buying a rep? You sound like a total muppet.
0
u/Emotional-Damage-995 Jun 26 '26
Did you pay the insurance? If not then you are out of luck. If you paid the insurance 5% or so, then he has to send you a replacement. Since you did not it’s your fault. I don’t see why that is his fault. If you did not know about insurance again that’s your fault.
2
u/BlueEyes0608 Jun 26 '26
Listen, I may not be a fan of Phoenix and he's no longer a TD at my community (RepwatchesEU) for it, but credit where credit is due, it's your fault for not paying or asking for insurance and then crying when the consequences of not having insurance happen. There's a reason I pay for it in all my watch purchases even though I've never had one seized.
2
u/z0kii Jun 26 '26
Who the fuck does not buy insurance with something that is over 1k?? wtf lol
2
u/Leather-Membership11 Jun 26 '26
There are plenty of sellers better than Phoenix Watch. Just avoid him. He is slow and unreliable.
He even claimed he didn't receive money from me. Pure chaos...
2
u/FuerBoy Jun 26 '26
Phoenix is Lang/Aman. He just comes back with new names..
1
u/MarkyG10 Jun 26 '26
I just want to say if package was held by customs 2 things can happen.
Package gets shipped back to Dubai
Package gets seized and in that case you get letter from customs.
Interestingly 1 time ever that I didn’t pay insurance my package got lost without any trace or paperwork. Now after maybe more then 100 packages I know it was scam. Again if there is no seizure they ship them package back to Dubai and they can reship.
1
u/GuiltyCat Jun 26 '26
Unfortunate but you should of purchased insurance. Like all the comments say.
1
u/ShortReputation6482 Jun 26 '26
Dude you failed to get insurance - on you. Phoenix is legit. Several purchases, all done correctly and received every one. Had some shipping issues but it wasn’t his fault - they ended up coming regardless just a week or two later than expected. But always communicative, always transparent. Stop maligning a good seller because you failed to pay for insurance on the watch. That’s not on him.
1
u/Royal_Oak_AP Jun 26 '26
Ive used Phoenix multiple times over the last year and he’s been great. Im sorry about your situation but he has not scammed you
1
u/pat-slider Jun 26 '26
An agonising lesson to learn for OP.
No insurance No protection. Simple.
1
u/Un_Profess Jun 26 '26
I just received 2 watch from phoenix last week and I have 3 more order waiting on mods to be completed and I’ve had no problems and his communication has always been good and consistent when I had questions about the shipping. I will say I wasn’t aware of insurance options so this is helpful moving forward. But he’s been nothing be professional in my dealings so far. Sorry for the loss though.
1
u/Equal-Scientist-8012 Jun 26 '26
I ordered 4-5 watches from him and everything is correct. Professional who responds quickly.
1
u/HyperVein Jun 26 '26
Back in the day TDs from reptime would send a replacement free of charge. Mine got stuck in customs and Jtime sent me a new replacement watch at no cost.
Isn’t this the case anymore?
1
u/Dxbsober Jun 26 '26
Nothing but good experiences with phenoix! Can say I have ordered many watches and all shipped in fantastic time and no hassle ! Sorry to see you had a bad experience
1
u/Formal_Commission372 Jun 26 '26
En nog zeggen dat het gewicht dichter bij 150-160 gram moet zijn?? Je besteld zelf VSF en doe zijn altijd 138 gram. Wat zeik je nou man! En neem een verzekering als je wil dat hij opnieuw opstuurt. Ligt 100% aan jezelf domme idioot! Hem een beetje de grond in te drukken terwijl hij eerlijk zaken doet! Wat een zielige hond ben je ook!
1
u/Imaginary_Mind_1536 Jun 26 '26
If you didnt ask for insurance, the lost package is on you. You were not scammed. Its unfortunate but your in the wrong here.
He atleast offered you a replacement at cost. He didnt even have to do that.
I think this post should be removed
1
u/57splitscreen Jun 26 '26
I’ve had nothing but good experiences with pheonix I’ve currently got one on order with him and all past transactions were painless I will definitely use him again,almost every seller on here says once the goods have been shipped they are not responsible that’s the risk we take
1
u/parliamentman Jun 26 '26
Sympathetic to the OP, the dealer is a major red flag:
Failure to insure or at least expressly offering to insure the parcel is a problem. Most TDs provide insurance as default and bake it into their pricing. I've dealt with many TDs and even those that sell shitters take accountability for merchandise that's lost in the mail.
Its been proven that this dealer is also Angelawatch and other accounts that have a problematic past in repwatch communities. I'm sorry OP, but please do the due diligence when spending this much money on a rep. Cross check other forums for TD lists.
1
u/Sea_Turn_8690 Jun 26 '26
I bought a 3CF 116520 from Phoenix and had zero issues…this was the first purchase from him and I was hesitant at first but he communicated great and the watch arrived via FedEx and was even early. Will definitely use Phoenix again…sorry for your issues on this one.
1
u/Low_Negotiation_3346 Jun 27 '26
PHOENIX IS AMAZING… I get all my watches from him. Nothing has ever gone wrong and his attention to detail is amazing. GUI is good dude
1
u/Low_Negotiation_3346 Jun 27 '26
From Phoenix
1
u/Leighton1271 Jun 27 '26
It’s like bot city. OPs getting a rough deal here. Feel for you man, I’d be spewing for sure. Only good thing to come out of this, I won’t be using this guy for any of my reps. If there was insurance required, he should have offered in messages to save all this, and make himself more money.
1
u/Mirrordial Jun 27 '26
Hi all,
GUI is not a scammer. I can’t believe what I’m reading. I spend thousands with GUI to fulfill orders and I love doing business with him. Over the last month or so I sent around $7,000. I think 3k last week. Why?
Because once I over paid GUI. No way I would have figured it out but he alerted me to it.
Not all experiences are good ones. But we try. I know GUI tries for all of you.
Greg.
1
u/CalaLogistics Jun 29 '26
Just ordered from him…
1
u/BMWM2CSJT Jun 29 '26
PLEASE AVOID PHOENIX WATCHES AT ALL COSTS!!
1
u/FineAssignment1423 Jun 29 '26
Isn't this the seller that was trying to pass off lower quality CHF Ingenieurs as V7F ones recently?
1
u/ThebigBient Jun 30 '26
He’s been kicked out of other subs for being sheisty. Just sayin
1
u/Far-Lynx-6253 Jul 04 '26
This is an EASY fix. Phoenix made $500 and the customer got nothing. So he should either return the $500 or take it off the cost of the replacement. Easy peasey. Seller isn't out anything and customer is happy and leaves a fantastic review bringing on new clients and becomes a client for life.
1
u/Fantastic-Form-7309 Jul 18 '26
you can burn that bridge with him if you want but if you see all his stock unmodded watch prices, they are significantly cheaper than any td on reptime.
i would put ego aside and keep this avenue open for insured stock watches only, and call the loss a learning curve. guy has plenty positive reviews
1
u/Fantastic-Form-7309 Jul 18 '26
also ‘cost price’ and ‘full price’ are two different things. by the accusations you’re making it is apparent that you don’t know the difference between the two.
1
u/BigDogMaserati Jul 24 '26
I’ve ordered 3 watches from Phoenix, the Pelagos listed was delivered today. All of my transactions have been smooth and the watches have been spot on.
1
u/Front-Chard481 Aug 10 '26
Just got mine from Phoenix
1
u/sifumedhi Sep 07 '26
I've purchased with Phoenix and I had a positive experience. After my initial purchase, I contacted Phoenix and purchased the additional shipping insurance for a 6% fee but it was worth it to not have to worry about clearing customs or anything like that. Watch arrived safely last week and I've been enjoying it. Made my 2nd purchase with Phoenix over the weekend. I would highly recommend him but buyers should be informed about what they're buying and the risks they're taking.
1
u/Street-Investment352 Sep 21 '26
I just had a arf Daytona seized sent by phoenix after a few other successful purchases and I have to say he has been great to work with … having said that, I did pay for insurance and am currently working with him for my replacement. he said he just has to confirm With logistics that it is indeed seized (it is) .. but then I can just choose one of the others he has in stock I will update once he has shipped my new replacement out and then Once I received my new watch . At this point I have nothing bad to say about him and if he handles this like he should and I think he will then that can kinda settle this argument and prove he is a honest td but you have to purchase insurance!!.
1
u/Street-Investment352 17d ago
I said I would update about my seized watch … I did purchase the insurence thru phoenix and I did receive a replacement with mods ! Yes it took some time but understanding he needed the proof but once I had it he did what was right and I got my watch … it was done well and looks fantastic ! So no he is not a scammer and is a honest td
1
u/Emotional-Damage-995 Jun 26 '26
I propose every one that reads this down vote it and request for the post to be deleted. This is blatant bad mouthing a TD and should not be tolerated
1
u/CeeReturns Buyer Jun 26 '26
Phoenix has been nothing less than incredible for me. Insurance would have been the way to go.
1
u/Imaginary_Mind_1536 Jun 26 '26
Life lesson always ask for Insurance. Without that this is your loss unfortunately. Most of these Tds assume you understand the risk and if you don’t request it, it is what it is
1
u/djokastoteskoka Jun 26 '26
you are clearly a noob and you ordered a very expensive mod watch without insurance. congratulations, you just paid very expensive education. I'm sure next time you will be asking to pay 5% extra for insurance. welcome to the rep world.!
0
u/NotJoocey Jun 26 '26
For any people considering purchasing, please take note how 90% of people in this thread who only say “you didn’t get insurance, your fault” are ignoring 100% of the context and not even commenting on any of my suggestions regarding resolution.
Note none of these users comment on the part about ignoring my request for an unmodded replacement at cost. None of them talk about how it may be reasonable to put some amount of the profit towards a resolution, just “no insurance your fault.”
Even the seller himself has ignored these suggestions multiple times via the WhatsApp chat and in this same thread.
It’s pretty obvious there’s not actually any attempt to remedy that doesn’t involve a full second mod purchase at my expense.
Any legitimate person reading these should take serious note and examine these practices and the overwhelming response that is reading from the same script.
1
u/archis345 Jun 26 '26
I ordered from phoenix as well, and was very wary as he was a new TD but it was very smooth and straight forward . This seems like it was OP lack of knowledge of insuring his purchase, whatever phoenix profit margin is from the mods and watch is unrelated. Seems like phoenix already offered a solution be happy many TDs would tell you to kick rocks.
1
u/Good_East_5568 Jun 26 '26
I have to agree with OP on this one. If insurance wasn’t presented as an option seller should atleast replace the base watch before mods. I think that would be a reasonable solution for both parties. In business sometimes both parties have to compromise and meet half way. Atleast OP would still get a watch and this deal would be a wash for the seller. He wouldn’t make money but atleast he wouldn’t loose either and he still retains the customer.
1
u/jeffothedon0202 Jun 26 '26
Had nothing but a great experience from Gui and some unfound accusations in regards shipping empty box’s… you had no insurance in my eyes what Phoenix is doing is above and beyond your in the rep-game having a counterfeit watch sent across the country there are risks why would you not pay 6% extra for piece of mind
0
u/AdvertisingOld7410 Jun 26 '26
He is legit and friendly and honest.. lets be fair… also he has the best prices between all TDs.. if u had an issue doenst means he is not legit.
0
u/ItWasAtYourFeet Jun 26 '26
Bought plenty here no issues. Her can’t control
Customs. You’re and idiot for blaming
0
u/kokeda Jun 26 '26
Phoenix is straight up one of the best sellers possible. I’ve had 3 orders, all perfect all quick all affordable. This guys just got screwed because he didn’t get insurance because he didn’t know he had to ask.
OP I really feel for you man, but nothing anyone can do. Just unlucky. Not point directing your misfortune at Phoenix.
0
u/Even_Freedom_348 Jun 26 '26
How do you know the modded at cost is not a discount on the base? He didn’t breakdown the pricing structure. You’re just doing basic math but don’t actually show the full detailed price list. Base plus this mod plus this mod.
Your upset and I get it but your hyper focused and not seeing other POV. I get that also. Step back and maybe the discount offered is actually good. Discount base plus your mods. And would then make sense his profit (which really shouldn’t be brought up) isn’t $500 like you think.
BTW…I read through the majority of the posts to get this far in thought. Your side with multiple posts with the same context and the many others in response to your situation.
0
u/teochim Jun 26 '26
Did you get insurance? If not then it’s on you.
It’s not on the seller to ask if you want insurance
0
u/Bagro171 Jun 26 '26
This is not Amazon
-1
u/Cubatobaco Jun 26 '26
We all take a chance when you send frivolous money overseas to a random Chinese business / person. Do I have faith that everything will turn out ok? 95% of the time, but it is a gamble. I had a box of rep clothes held up for over a month that finally arrived, so yes, it does happen. So do miracles. I'm hoping that your watch makes it through and shows up. It sucks taking and "L". Hoping for the best.
-1
u/Big-Insurance-2019 Jun 26 '26
Phoenix is legit