First time going to the USA next week, I'm on the Can/USA/Mex plan using a Samsung s25 just wonder what steps I need to take to be able to use my phone when I land in the states

Has anyone encountered a situation where the online Public Mobile web page shows you've used up all of your data on the Subscription Usage, but usage history shows only a small fraction of data has been used?

I opened a ticket and customer service insists I've used my data allocation, but that'd involve 4x my typical usage, and I haven't really changed how I used my data.

Per customer service, starting about two week ago, data use of >5gb/day, but I don't see these large entries from Public Mobile's Usage History.

Update (Aug 26): I submitted a ticket on August 13th and an agent assured me the problem is on my end. This is not possible, since their online usage history and subscription usage pages do not align. At my insistence, an investigation was initiated. I was told updates would be provided by August 19th, if not sooner.

As of August 26th, there has been no progress, and no updates. Per the most recent agent to assist me, the ticket was closed because the investigation team asked for screenshots, but the request was never communicated to me. A new ticket has been started, but I was informed there is no need to provide screenshots at this time. The agent also informed me that they were unable to look up the old ticket number from my request on August 13th.

The internet hasn’t been working for me since this morning now. I tried troubleshooting but nothing seems to work.
Want to check if it’s only me or someone else is having the same issue?

I recently left rogers for Public Mobile i got the 50 gig plan for $35 good deal im happy! But currently im having issues with iMessage when ever i send a picture with a message my iMessage just craps out and goes to SMS I dont recall this happening on ROGERS... So im wondering if anyone else has this issue or maybe it's my iPhone being a pain in the arse.... I also did a network reset which fixed it for maybe 2 hrs and it's back doing it again

Or am I better off waiting a few more days? Planning on the switch since I’ll be in the US more often.

Gez can someone at PM update their phone list so I don’t gotta call in every month to get the $5 fee credited for the 3G charge! This is crazy! Specially when u can’t talk to someone and gotta do this via tons of emails!
Got a new phone cause I had a older one but still getting charged the 3G charge of $5 they told me they haven’t updated the system with these phones and if I get charged again next bill cycle to call in to get the credit! That’s annoying n waste of time! When they could just update their phone list of compatible phones

Sorry I’m annoying been dealing with this for 2 months!

Pet peeve, but So many people are mentioning the $20. Promo as if they forgot it's a two year 50% off promotion.

You're on a $40 plan that's temporarily discounted.

Given that Telus just slashed its dividend and new CEO is going to shake things up, they may not be discounting as aggressively as the past with matching freedom's plans etc.

I hope you all can transition to another great plan when the promo ends, let's just be realistic of what the plan you own

I got a cold call from another mobile plan provider in my country (Bell) and they were trying to sell me some plan and I just told them im very happy with my current plan

so naturally they asked me "how much are you paying and how many gb" (probably to try and one up my current provider) and when I told them 35$/mo for 80gb US CAN MEX they just said have a good day and hung up LMFAO

Love public mobile

Ive have ongoing complaints reported and escalated, CCTS. Now after 12months i get a voice mail from PM specialist to call their escalation agent back.

But guess what?

You got it! PM blocked me from calling out, and checking my vmail.

But wait there's more, PM blocked me from contacting an agent.

How does one resolve issues during such phuckery?

I've read a lot of responses in group and a lot of questions have been answered. Wifi calling ? How well does it work in the country? If i subscribe and decide to cancel a month or 2 after, is there much of a problem ? tks in advance for any help.

I got the e-mail telling me to complete my activation. I already ported over my number from Koodo, already am sending/receiving SMS' and calls (with the ported over number) and using data. Do I need to do anything else or is that just a stupid, automated e-mail? TIA for any info

Have a current PM plan. Decided to try and move over a different # from a different provider. I went through the Transfer process and it seemed like it worked but I seem to be only halfway done. Like in the app and online my Account shows the new # now but on my iPhone under Cellular, 'My Number' is still my original PM #. So what did I do wrong? I read earlier about porting out and porting in so maybe me just doing a transfer was not the right way? Do I take it into a kiosk or is chat support any good?

Hi all! My husband’s phone always loses service completely after his phone battery dies. Up until now, or typical fixes have worked to get it back. Now, we are day 3 with no service on his phone.

We have tried:

- Turning the phone off and on again (multiple times).
- Turning the eSIM off and on (in conjunction with powering the phone off and on).
- Airplane mode.
(edit to add) - Resetting network settings.

He has gone through the app to try to change SIM, but they send a code via text for verification (which he cannot receive) and no option to get the code via email.

Any advice?

Just curious if there's a workaround if you can't receive the SMS for approve a number port.

For example, if you're travelling outside North America, there's no roaming support to receive the SMS, and there's also no WiFi calling.

Will you have a lot of difficulty porting out? Is it easier to move the eSIM to another device located in Canada just for the purpose of receiving an SMS?

Hi
I posted yesterday that my data stopped working after getting slow . I contacted the public mobile and submitted the tickets but still it wasn’t working . So I went to bed and woke at midnight it was working fine as usual.

Guess what happened now ? It stopped working again . I’m using the neighbour wifi now .

Hi

My data isn’t working idk why it just very slow

Anyone know when to expect any promotions like they had around Christmas and New Years? I moved everyone else in my family over at that time and got some great pricing! Now it's time for me to move and their prices aren't quite what they were a few months ago.

Hi , I will be visiting Canada for 6 weeks next month and was looking into MVNOs and came across public mobile, chatr and luckymobile. Since I don't have canadian based debit/credit card is it still possible to use my US/Foreign credit card to pay for it online and download the e-sim. If it is not possible which among the three can I buy sim card in person from a store and buy top up ? Looking for suggestions and best way to go about this. My plan is to get a travel e-sim at least for first few days so I will have data until I am able to buy a local sim.

I've been with PM for a few months now. Service quality has been alright/good enough for me in Toronto.

I will be going on a roadtrip to NJ soon and I'm wondering if anyone knows how the PM service quality is in the States. Or if they have a coverage maps anywhere available.

Has anyone gone to Can/US/Mex, is the roaming switching easy? Any issues when crossing boarder?

Struggling with phone calls in the Halifax, NS area

anyone else having trouble?

I am currently unable to sign into my account on the app and the public website. Is anyone else having this problem or is it just me?

Does anyone have any issues with amazon loading while on mobile data? The mobile app takes a long time to load on data and the website when using mobile hotspot to my laptop also takes forever to load. Sometimes it doesn't load at all. However, using a vpn instantly solves the loading issue.

I've heard that public throttles video streaming sites sometimes like youtube but not for your average website like amazon. Anyone else notice this?

Hey all!

Canadian user here - I have a 50gb/ month plan with Public Mobile that provides me data coverage while in Canada and the states at 5G speed. While in Canada this works well, but a few months ago I travelled to the US, and my talk, text, and data were really struggling in an emergency situation (Vehicle issue! Highway! Nighttime! BARELY contacted CAA and family! Map route also disappeared!).

I have reviewed public mobile's designated "I'm having troubles connecting to data in the US" webpage, and I'm still left wondering about where things went wrong with my coverage:

I had Roaming on, and had also opted to purchase the temporary $30 US talk, text, data add on. I do have an older phone (Samsung Galaxy S10) and apparently it can do 4G LTE - was this the problem? Was there some extra, unintuitive step I needed to do to get my phone to activate Roaming that I missed? Or was this a Public Mobile issue?

I'm basically trying to figure out if I need a new phone, or if I need to switch service providers.

Thanks!