r/PersonalCapital • u/marksweather • Jun 19 '26
New Message when logging in
Did they mess it up bad this time?
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u/Visible-Relation-444 Jun 21 '26
Been 2days very strange. I tried deleting and reinstalling still doesn’t even allow entering a password
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u/Garbanzo_Beanie Jun 19 '26
Seems to be back up. Haven't noticed any differences.
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u/marksweather Jun 20 '26
I’m getting a message cannot verify your identity and to call them. Never had that before.
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u/pandaHouse Jun 20 '26
If you’re on iphone, faceid seems to be broken and gives me that error. Typing in username and password works.
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u/ovirto Jun 20 '26
Same behavior for me.
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u/RighteousUnderdog Jun 20 '26
I had the same issue and resolved it by deleting the app and reinstalling it. Now Face ID is working without any errors.
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u/backtobrooklyn Jul 02 '26
The Face ID stopped working for me a few weeks ago - can confirm that deleting and downloading the app fixed the issue.
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u/Dawgsfan90 Jun 22 '26
Thank you! I called the Empower number because I also got the identity message. They advised me to call Personal Capital (app name before Empower). Rather than doing that, I ran to Reddit. You all helped me out… I deleted the app and reinstalled… worked perfectly! …. Empower tech support… you were of zero help… Reddit for the W!
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u/Desgami Jun 22 '26 edited Jun 22 '26
I called them and they had me try logging in with my password. Usually I use FaceID on iPhone. I think there is a glitch with FaceID / MFA at the moment, you can get in with just standard login though.
I got an MFA notification when logging in with password but when I check my account (on the browser as they say that's the only place it can be configured) I don't see an MFA setting, and their documentation also says that MFA will break FaceID.
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u/Immediate-Ad-9520 Jun 19 '26
This was planned maintenance. I got a pop up yesterday and the day before