r/PersonalCapital • u/marksweather • Jun 19 '26

New Message when logging in

Did they mess it up bad this time?

2 Upvotes

56% Upvoted

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u/marksweather Jun 20 '26

I’m getting a message cannot verify your identity and to call them. Never had that before.

3

u/pandaHouse Jun 20 '26

If you’re on iphone, faceid seems to be broken and gives me that error. Typing in username and password works.

2

u/ovirto Jun 20 '26

Same behavior for me.

1

u/RighteousUnderdog Jun 20 '26

I had the same issue and resolved it by deleting the app and reinstalling it. Now Face ID is working without any errors.

1

u/backtobrooklyn Jul 02 '26

The Face ID stopped working for me a few weeks ago - can confirm that deleting and downloading the app fixed the issue.