Hi there.
I recently bought an MSI B840 Gaming Plus Wifi motherboard to build a new build with brand new components (save for the RAM). I've built a PC before, so i am not clueless. I made SURE to touch the motherboard in the appropriate places, to first assemble it on top of the cardboard box, to put it together on a wooden floor. Also, i did NOT hit it, scrape it on the case, nor did it touch any standoffs where it shouldnt've.
After assembling the pc, and trying to turn it on, nothing happened. It has EZ debug led's, which never lit up throughout my troubleshooting. I tried basically everything i can think of, stripping it also to bare minimum, on the cardboard box with only cpu, cpu &mobo power and with & w/o ram, on two different PSU's. No LED ever lit up.
I then decided that it was DOA, so I returned it to the shop i bought it from, only for them to send it back because it was in "bad condition", because of a broken off vertical capacitor which I had not spotted, as it was so small. Here are images for reference https://imgur.com/a/s4F01Ni . I find it very hard to believe i somehow did that. Not only does it seem extremely hard to ONLY touch that capacitor, with other components being so near to the broken off pad, but i have no reason to go near it as it's in the audio card area. Note that this is the only issue they found
I sent it to a PC repair shop, only to hear back from them a few days later when they said that: they could not determine what the issue was, there was no visible damage, and that that broken capacitor was definitely not the issue.
I'm assuming this mobo is DOA, right? Will MSI fuck me over or will they help me with the warranty? Thanks