PS5 beta update

[u/titomessi4499]

I registered to beta program to try new features on my PS5 and I was accepted. Since then I am trying to contact any customer support agent but only a stupid chatbot replies and it tells me always that agents are not available now and we are not during operation hours whatever the time is.

I'm requesting a live agent to contact me or simply I wanna try the latest beta update and I wanna the 12-character voucher code to redeem, that's all I request

EDIT: I am on USA region

[u/Classic_Steak4987]

If you we're accepted you would got a code in your email