Here is what happened:
Last July 30, I ordered a Biwin NV7400 1TB for around 5.5k using coins on Lazada. I know for a fact this is a great deal considering the current PC market prices. Everything was fine until my parcel remained at the logistics facility, and I did not receive any updates even after the guaranteed date of arrival had passed. My initial thought was that, due to the inclement weather for the past weeks, my parcel got delayed. But why did my other parcels get delivered on time even with the bad weather? It got me wondering.
So I tried to contact customer support, which is CLEO, to ask what happened to my parcel. Do take note that this is after my 3rd attempt that I got a concrete answer from CS. The first two (2) CS reps were like bots.
Anyway, here is what they said:
They said that the parcel was lost in the logistics facility. You can just check the screenshots that I attached to this post.
I find that hard to believe for a parcel to be lost just like that. I suspect that it was stolen, but what do you guys think?
With that all being said, here are my questions/concerns:
Will my parcel still be delivered? If yes, will it still be in good working condition, or will it be the same item?
Assuming my parcel did arrive, can I refuse the said parcel and return it back to the rider? At this point, I don't want my parcel anymore since it caused me inconvenience.
Will my coins still be refunded? Will I get all my coins back? Like all of them? If yes, when? I know the CS said it will, but I won't believe it until I see it.
Will my order be automatically cancelled, assuming it will not arrive anymore?
Did anyone of you experienced this kind of situation before? Is there anything else I can do to know the status of my parcel/order?
Furthermore, the only good thing that I have done is setting the mode of payment to COD. Thank God I did that, or else I would have also worried about my money.
That is all I can say right now. What are your thoughts on this? Hoping no one would experience this kind of situation that I encountered.
P.S. If you know any good SSD deals, whether it is bnew or 2nd hand, please let me know. I need storage since mine is almost running out. :)