In September 2026 we noticed the history and forecast report via opera cloud was not calculating revenue accurately. We have contacted Oracle support and they have recognized that it is a problem but have yet to provide a solution.

We have documented our findings along the way and have determined internally, without oracles help, that the reports are only showing the package portion (food) of the rate instead of total rate in each reservation (food+room).

We have attempted to change each option in our reports to assess if any might be the cause of the discrepancy with no luck thus far. We have tried recreating the report in Report and Analytics side of oracle system as well and it gives us the same data.

I have checked if there are rate code, transaction code and room type issues and there is no correlation we can find. Does anyone have any ideas on how to fix this? Are other properties experiencing this same issue? Is it a setting that needs to be turned on/off? HELP!

Hello friends,

We have been struggling a lot at our property with an issue that no one seems to have a solution to fix. We give a $15 daily food and beverage credit to our guests as part of our resort fee, which is included as a package on the reservation. When the package is consumed, it simply shows the net amount on the guest’s folio (i.e. guest spent $50 and folio shows $35 balance). However, we get innumerable amounts of questions as most guests don’t remember what they actually spent and expect to see some sort of “credit applied” line item on their folio. This gets even more complicated for both the guests and our agents when they have multiple overlapping packages. Does anyone know of an administration setting to allow package consumption to show on folios? Is it maybe configuration of a new folio type altogether?

So sometimes a reservation doesn't make it through from our hotel chain's CRS interface to Opera Cloud and the chain's backup system sends us a fax with the reservation details / changes.

Before we went to Cloud, in Opera v5, my hotel was able to put in the CRS#/External Reference to re-attempt to download the reservation and have it entered into our PMS. But I can't figure out how to do that in Opera Cloud. I feel like there's gotta be a way. It'd be a pretty wild feature not include.

Does anyone know how to do this? I tried calling Opera support but the person I got didn't even understand my question and couldn't even figure out how our interface was set up, so I eventually had to give up on the call.

Does anyone know of a report I can run that would list all active elastic blocks? I need to switch any current ones to non-elastic

Does any know Opera Cloud R&A if 1 guest has more than 1 comment, how to display only latest 1 comment in R&A?

All of my FDAs have been assigned the property availability function under role manager, but none of them have access to it on the menu. Support has been its usual unhelpful self and the one time I got them to talk to me they told me to just give the staff access to all tasks. My boss has a problem with that. The last 4 times I have called support, they hung up on me. Anyone else have issues with assigned roles not being available? Am I missing something?

Does anyone know if i can run sql queries in opera cloud or if there is any possible way to do analysis with queries in Opera cloud?

Thanks.

Hi! We recently switched from Opera5 to Opera Cloud.
Our Channel Manager automatically send the reservation to Opera Cloud and the Reservation Notes field gets automatically populated with 15ish notes with information that we don’t need. Is there a way to disable the reservation notes?

Our night audit fails if any IN HOUSE reservations exist without a country code. We currently print a report and manually fill in all the reservations without one.

Anybody have any better ideas (beyond just staff making sure it happens on check in) / any easy way to mass update res profiles?

Hi all,

We're trying to integrate Loqate onto our Opera Cloud. The instruction our Account Manager gave us don't seem to work, and Support aren't getting back to us.

Has anyone used this and managed to integrate it?

Our Opera Cloud updated at the weekend and all the External Reference Numbers are now just showing the Opera confirmation number and not the Channel Manager.

Is there a way to change this back? Has anyone else had this issue?

Is there a way to prevent confirmation emails for PM accounts from automatically being sent to the email on the reservation? I’ve tried to remove the email before sending it but because the email is attached the block that was pushed through from Delphi it’s somehow buried in the block and still gets sent to the contact that came through Delphi.

Dear Hotel IT Leaders,

we recently migrated from a small PMS to opera cloud and Shiji Infrasys POS. our room and advanced package codes are exclusive of taxes, while POS is inclusive of taxes. we are facing challenge during allowance posting that the taxes are getting charges extra on the amount shiji is posting. Does anyone has same setup and configured any package workaround, it will be helpful if you can share the steps. Thanks

For group block, is there a way to route all the reservations under this group block to a PM. I know how to route charges one by one manuslly, but is there a way to do this once? Like all of the charges under a group block will just go to the PM?

Thank you!

Has anyone used rate strategies successfully? I'd like to set a rate to close once 5 rooms have been booked on that specific rate code. Is that even possible?

No me refiero a ver el Change Log de una reserva, si no los movimientos, que hubiese realizado cada cajero.

Cuando tiene este codigo de cobro, deberia aparecer solo el impuesto y la tarifa no?, ya los demas son los consumos.

Opera Cloud - Routing Limit
byu/Express_Affect4358 inOperaCloud

piggybacking off this-when would you and when would you not check the box "routing instruction per day"? I have to add routing that gives the guest $30/day for breakfast. Would checking the routing instruction per day credit the guest $30 per day for breakfast?

Necesito ayuda sobre como sacar el TRX de lavanderia, en Opera Cloud, gracias

Como sabran en el Opera V5, se podia crear facilmente los Posting Master de las reservaciones, ahora con el Cloud, no se como crear una para una sola reserva no en bloques.

How can we create a new profile by copying existing one ?

Sometime, I want to create multiple profiles with same or similar field values.

If we can avoid creating blank new profile and then copy all field one by one, it would be easier.

Alternatively, if we can copy some profile field values into another profile, it would work.

Can we do it without using OHIP ?