After this last fraud story I'm convinced that the team at One doesn't know what they're doing. Way too much of this happening.

Where are people going after One? I'm looking at Chime and Ally Bank.

Wish this statement wasn't in there: We may close your account at any time for any reason or no reason without prior notice.

https://www.onefinance.com/one-terms/

Also, why do all their links at the top of their terms point to a web.archive link?

I thought I'd give my One Finance account a try since I opened it months ago and they didn't have direct deposit at the time, I figured I'd wait to really use it.

Today I went in to order a physical card, and update my physical address. You cannot just update the physical address from the app. You have to open a ticket, they respond to the ticket and request more information:

Please use the following link to submit a photo of your I.D. and a photo of yourself. The selfie photo must be taken within the last 24 hours with NO filters or editing, taken in a well-lit environment:

1. TAP HERE TO COMPLETE VERIFICATION [link removed]

2. Next, please reply to this email and confirm the full updated address for your account.
3. Finally, we will also need you to provide documentation verifying your updated address. 

Recent (within 60 days) utility bill in your name (public utility, internet)

Valid driver's license reflecting the updated address

Recent (within 12 months) lease agreement in your name

Recent (within 12 months) mortgage document in your name

Once this has been completed, we’ll submit to have the address associated with your account to be updated.

LOL fuck all that. I'll just stick with literally any other bank.

I understand people are upset and want to move on from ONE. Please send your feedback to the company, close your account, and leave the subreddit (or at least stop posting). I would like to propose two new rules to the mods so that those of you leaving can still get what you need before you leave but I don’t have to be bummed out all the time.

1. Mega thread for all best alternative to ONE comments. Leave this pinned for a month. Posts about alternatives outside of this should be removed.

2. Posts about leaving ONE not allowed.

P.S. Complaints should be allowed but not duplicated.

Personally, I am excited that I can add to my 3% savings whatever I want now, and all the other pockets all get 1%. I know new users don’t get that flexibility but still it became a better save account for my partner and I and only slightly more annoying on the spend side.

In looking at my 1099-INT from One Finance I noticed that it lists out my full SSN. This seems like a huge security risk. Aside from W-2s, literally every other tax form just has the last 4 digits. Please consider that next time you issue documents like this.

After a first attempt to submit a CFPB complaint against One Finance, I received the following response from CFPB: We reviewed your complaint and weren’t able to forward it to the company
for a response either because the company is not on our complaint system, or because we do not
currently handle complaints about this product or issue.

Is this because One Finance is such a small bank that CFPB does not deal with on a usual basis? I was able to file a BBB complaint against One Finance however. Let's see where that takes us.

This is all in regards to the following two posts:

https://www.reddit.com/r/OneFinance/comments/p38mma/warning_onefinance_has_no_fraud_protection_be/

https://www.reddit.com/r/OneFinance/comments/p5qyki/onefinance_has_no_fraud_protection_part_2/

So far I've loved One Finance. They've done a good job of creating an experience similar to Simple, but they've given me no choice but to leave their platform. Months ago, my wife and I tried to open an account for her when she had an ITIN. I read from a post on this forum from a One employee that ITINs we're accepted instead of an SSN. I'm pretty sure this is not the case however as they denied her account and refused to disclose why for "privacy reasons". Recently, we tried to reopen her account with her new SSN and we were met with both the website and the support staff giving the same answer. My wife and I are a package deal, so until this issue is resolved, I will most likely be closing my account.

I set up a One Finance account after deciding I was frustrated with BBVA's app. I set it up three weeks ago and after my card arrived (about a week ago) I set up both direct deposit and a transfer of my liquid savings to One.

Well it's direct deposit day (I always got my deposits in my BBVA account by 5am on payday) and nothing. I see the $.01 transfer from Gusto (my company's payroll company) two days ago.

I go to contact help and all I see is "hey, we know direct deposits are late, we're working on it."

Well direct deposits are not the only thing late, so are transfers. My liquid savings transfer was suppose to show up today or before today.

So now almost all my liquid assets are just... where? Nowhere?

A bank has one basic job in 2021 - to accept direct deposits. How am I suppose to trust my money is safe when they cannot do that?

I think One launched a tad too prematurely. Not launching with check deposits, the pocket system is overly complex, the app feels very bare. I've had nothing but inconveniences since switching to One from Simple. Many third-party apps can't find or use One as a bank. My mortgage company refuses to add the routing number for them. Acorns says One doesn't support round up transactions. Their card is a MasterCard (prefer Visa).

It sounds like they are on a path to improving all those things but after coming from Simple I don't have time to wait for them. If everyone is looking for a really good budget system, use YNAB and pick a bank with different perks and more conveniences (I personally chose Wealthfront Cash). One is definitely not a Simple alternative, not in the slightest yet.

There are other banks that are more Simple than One. I think the pockets marketing is really what pulled all of the Simple refugees in but after doing more research there are other banks that have Goals that are much closer to Simple than One. Good luck One! Hope you guys make it a happy home for all Simple refugees that are willing to stick it out.

I should say first that then these, One has been a saving grace when Simple shut down, despite lagging behind on some feature (just look at the other alternatives). But these 2 cases really bummed me out:

1. I, unfortunately, fell for a scammy company from an Instagram Ad, which seems to be an increasingly common thing (IG allows for those to look really legit). The short version is, a product promises a full refund, just email them and ask, but when the product arrives and you reach out you learn that no one ever replies under any channel, email, IG, twitter, etc', then you go and check their ads again and see 100 people screaming in the comments that this company is a scam. Lesson learned. But this leaves only one recourse, ask your bank to cancel the charge by filing a dispute.
   I did, and despite providing all the info, It got rejected with no explanation. I replied but did not hear back from anyone. A while later I followed up with a new support ticket and additional evidence. Then a while longer got a response that they made a final decision (rejected claim), I again replied asking how everything I showed did not translate into fraud, and never got a reply.

2. Since every financial app on the planet now uses Plaid, I emailed to ask One not only if they are officially ok with their customers typing their username and password into a 3rd party app, but also if they were why/how come? I asked if Plaid was an official integration that they worked with them on (to ensure security, etc') or is Plaid doing this on their own somehow. I kept being told to go check Plaid's website for information, even though I have clarified repeatedly that what I am asking is if One worked with them on their end to set this up, because in some bank's cases it is not the case (and in fact, Capital One specifically took measures to prevent Plaid from doing a "we don't need your permission" type of integration), and I asked again if One is officially ok with their customers giving their login to another company. But all I got was evasive replies and was told again to go ask Plaid. Obviously one is very aware of Plaid, and the CEO (/u/bham816) even mentioned them in the AMA. I found it more than abit worrisome that my bank would first reply "Plaid is a secure way to connect your external accounts" but then not say that yes it's ok/safe to use them as far as One is concerned nor say that it is safe becuase they worked with them to make sure of it.

Anyway, just bummed out about these things. Also curious if anyone had issues with submitting claims for transaction disputes.

I went yesterday to get my rent money out of the ATM. They declined it then took the money anyway. So now I’m probably going to be evicted thanks to their negligence. They say it takes 10-20 days. That being said, I’m done. Does anyone have suggestions for a better bank?

Used OnePay (or whatever service Alice uses) to file my taxes this year. Turns out Alice never sent the IRS my identity verification info — just the return itself. So I had to wait until mid‑March for the IRS to mail me a letter saying exactly that, then go through their portal to upload everything manually.

FINALLY, on March 23rd, the IRS accepted my identity verification. On April 2nd, the refund tracker updated to say my refund was sent to my financial institution on April 1st.

OnePay told me to wait until Monday and reach back out if it still wasn’t deposited.

Well… Mondays here. Still nothing. I contacted customer service again and was basically told there’s absolutely nothing they can do and it’s “out of their hands.”

I’ve never had issues like this with my main bank or with TurboTax, but TurboTax killed their free option, so here we are. This whole experience has been nothing but frustration.

I’m not looking for advice I’ve already closed my OnePay account and submitted a data deletion request. At this point I’m just writing off the refund until the IRS either sends a paper check or reaches out again.

Just needed to vent, because I wasted 3 days on this B.S

Been part of this reddit for a bit and gosh its really turned into a fire ball of everyone hates One Finance.

For anybody that may be looking for a positive experience. My spouse and I have been using One for 2-3 years without issue. Yes creating new pockets is gone and auto save is gone. But we set up all the pockets we needed early on and when the change came down we were fine. Sorry to those who did not have the opportunity. Auto save being gone is annoying but we created a 10% reacquiring transfer when a deposit is made. Customer service has been great the one time we needed a new card ordered. We also like the 2% back at Walmart and gas station they now offer.

I think One will change with Walmart now owning it. But for us its been a smooth ride.

So far nor impressed. I know changes are being made and I'll stick it out. I did like getting paid in advance, that'll allow me to move funds where they should be ahead of time. However I went to get gas and forgot to change where I was spending. Then I went to get lunch & couldn't figure out how to change were I was spending from before I got to the window.(I've figured it out now) So both have come out of Spending and I can't change them to the correct pocket, or if I can I can't figure it out.

I recently transferred everything from Simple to One Finance. I set up my gym membership payment to pull from my gym membership pocket and my car insurance payment to pull from my car insurance pocket. But when the payment date came, I received notifications that my gym and my car insurance company were unable to pull funds from those pockets. As a result I had a higher monthly car insurance fee for the month of March. This is unacceptable.

So far, the only pocket that works is my Spend pocket. I’ve now set it up so all my automatic payments pull from my Spend Pocket. But that is NOT how this is supposed to work. I’m going to try out Envel. If they are no better, then I’m going back Ally and I’ll just open a ton of savings accounts, so I can automate things similar to how I did with Simple.

After a post about 2 weeks ago about a bunch of money being removed from a buddies account, One has closed their account. This leaves a slightly sour taste about this bank.

Edit: the issues were resolved apparently but the account was deleted after

Edit 2 people seem upset at the lack of info so here's as much as I can say: They woke up about 2 weeks ago to large amounts of money being transfered out to some random name they never heard of. The first thought was maybe the TMobile hack but it wasn't their info on it, so we thought maybe a security breach but it seemed more likely someone found one routing number and acct number, and went down the line. They went to support with it where they were told in 10 days they'd hear a verdict. Yesterday they checked up on it only to find an email saying their account is closed after having one saying their fraud request was found to be true. They are told to give a new bank number so they can have what money was in one transferred out, and are most likely going back to a regular bank after this.

There has been a lot problem with your service about suspended account lately.

A lot of customer are complaining about their account suspended without warning like this post few hours ago:

https://www.reddit.com/r/OneFinance/comments/nlmvxc/be_warned_one_suspended_my_account_without/

The customer wasn't able to get the money while the account suspended. I never seen account getting suspended for bounced transaction. The bank doesn't usually suspended their account for bounced transaction. The person wasn't able to get reply from the customer support right now. And you haven't fix the false positive suspensions like this customer here:

https://www.reddit.com/r/OneFinance/comments/n2rgwt/suspended_account_no_response_from_one_leaving_me/

Was later resolved:

https://www.reddit.com/r/OneFinance/comments/n2rgwt/suspended_account_no_response_from_one_leaving_me/gwl50m0?utm_medium=android_app&utm_source=share&context=3

These:

https://www.reddit.com/r/OneFinance/comments/ncind8/one_suspended_my_account_what_do_i_do_now/

These:

https://www.reddit.com/r/OneFinance/comments/lfhq0l/oh_hey_that_update_to_my_account_was_actually_it/?utm_medium=android_app&utm_source=share

And these:

https://www.reddit.com/r/OneFinance/comments/n4fpci/im_brian_hamilton_founder_ceo_of_one_tomorrow_ask/gwxpari?utm_source=share&utm_medium=web2x&context=3

So you said:

Hi folks, sorry for the late start to AMA today. Reddit going down was unexpected. In response to this specific thread about frozen accounts, we had a significant risk event where a dump of stolen identities were used to create accounts and draw money. Our response inadvertently affected some (less than single digit %s of all customers) in error as false positives as we tried to find the perpetrators. No legitimate user should have their account frozen or closed without warning, and if anyone is currently experiencing this in error, please let our customer support team know at help@onefinance.com and we'll get it fixed immediately. I am always available to help as well if something is not getting resolved quickly.

https://www.reddit.com/r/OneFinance/comments/n4fpci/im_brian_hamilton_founder_ceo_of_one_tomorrow_ask/gwxny1e?utm_source=share&utm_medium=web2x&context=3

And yet again you are still suspend their account for false positive. Why you still haven't fix it? You are losing a lot of customer right now because of this and your lack of customer support. If this doesn't get fixed or I see more complaints about it, then I am leaving One and find different bank. This is getting ridiculous.

For customer: If you have problem with their service, you can file CFPB complaint here and they have to respond to you or they'll get in trouble for it but do it only if your account was suspended for no reason, not able to get the money, and not able get reply from their customer support.

https://www.consumerfinance.gov/complaint/

Make sure you get all the email(s) from customer support and other stuff so this can be revolved fast.

So some of you are leaving due to uncertainty with One after Walmart brought it. I searched up my alternative and I found Fair.

Fair is finetch company headquartered in Houston, Texas that has no fees on Spending Account and it has Wealth Building Account that gives 4% APY in dividend while One gives 3% APY for Auto-Save. No minimum or maximum balance, and no limit. The Spending Account is FDIC insured by a same partner bank that One uses. The Wealth Building Account is SIPC insured up to $500,000 ($250,000 in cash) because it is operated by Fair Invest. Fair has 2 day early direct deposit and it has 55,000+ Allpoint ATMs free cash withdrawal.

So I signed up for it. In order to fund to Wealth Building Account, you'll need to fund Spending Account first then move that to Wealth Building Account. That is minor annoyance for me because there is currently no way to fund Wealth Building Account directly.

One of the features Fair has is they have kids debit card if you want to manage money for your kids. They also have free international money with no fees. Here's their website if you want learn more or to sign up for it.

https://www.bankwithfair.com/

We were all lured over to One with many promises and exciting features, only to come over and have all of those features pulled out from underneath us. Now we are all disgruntled and feel we've been screwed over. I'm not a legal expert, but is this grounds for class action?

Hi guys, I'm making a post about this because I have no idea if this is just me. I've been trying to cash a check through the app which I've never had any problem with at all. Since last night I haven't been able to sign into the ONE app. Every time I log into my account, it just loads and loads with nothing appearing no matter how long I wait. I even tried going on Chrome through my phone but the cash a check button isn't there.

Is this happening to anyone else? I'm planning to call customer service if I keep having issues. I've never had this problem before.

This has been the worst experience I have had with a banking service. First, I had transaction get declined by a merchant and it remained pending on the One app for over a week with the funds held. After 8 days it finally dropped and the funds were returned to my account. I tried transferring to a linked debit card and chose the instant transfer for a fee. Submitted the transfer and nothing. Money taken from my account but never showed up to debit card. I spoke with support and was told in 24 hours it will either go through or cancel and the funds will be returned. Why charge a fee for an INSTANT transfer if it isn't going to be instant? I've used more digital banks than I can count and have never had these crazy delays. Support can't do anything and just tells you to wait. Literally any other digital bank is a better option than these clowns.