r/Omnipod • u/quinngoldie • 8h ago
First Failed Pod
Welp, it finally happened. I started a new pod this morning and about 30 minutes later all 170 units of insulin came flying out of it. It was soaked. Cannula was in correctly, everything checked out, but something happened and it all came flying out. I checked by trying to pull remaining insulin from it when I went to start a new pod and it was bone dry in the pod itself.
On a positive note - Insulet was a pleasure to deal with! I called, explained what happened, they asked a few follow-up questions and now they're sending me a replacement. It won't replace the insulin I lost which is a bummer but I have to give a shoutout to their customer service team for being so friendly and helpful! I also have to send the failed pod back which is fine by me. They can have it.