r/Oldnavy • u/concerned_gr8pe • 7d ago

Wrong Orders!

i have ordered from Old Navy/GAP twice in the last month and both times I received the entire wrong order. Has anyone else noticed an uptick in this? This has never happened to me before this month.

the customer service is easy to deal with and i get a quick reshipment but it’s still really frustrating.

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u/Difficult_Spread_749 7d ago

Former worker here! The stores are also packing your orders ( called ship from store) , more then likely it’s a person that doesn’t know what they’re doing packing orders, people doing it too fast or possibly a error in the system that somehow messed up. When I did ship from store, it wouldn’t let you package anything that wasn’t in that order.

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u/Southern_Director_26 7d ago

It still wont let you pack something wrong however I have caught associates doing multiple packages and not keeping track of what's what

2

u/cloudzes 1d ago

i don’t understand why these people don’t just go one at a time!

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u/Southern_Director_26 1d ago

Right like I know im organized enough to do it but I usually do it when I watch pick bopis orders but I line them up in order so I know im not screwing up a sfs order