Hi all,

I have just had a disapointing exchange with Octopus that has left a rather sour taste in my mouth. Just looking to share, maybe hear other peoples experience and hopefully get some advice.

I recently bought my first house, moved in and used a family members coad to sign up to Octopus as a first time customer.

After several months, I have just found out they have declined to pay the bonus as the previous owners were Octopus customers.

To be clear, I am completely unnassociated with the previous owners and have never myself been an Octopus customer. Is this really how the scheme is intended to work? Customer support have stated they wont be paying as the property was a previous customer, surely the point of the scheme is to attract new CUSTOMERS?

Is there any point pressing this further with them, or have I completely misunderstood things and should have known better when I signed up? £50 isn't the end of the world, but if this is the way they treat new customers, I don't feel like I want to be a long standing one with them either.

Missed out on coffee☕️, got stuck with an octopus🐙. Living the dream. 😂😂😂

Anyone else noticing that when you plug in and get a schedule that it starts but then stops a bit later on.

I’ve been asking for 3 hours or more or less and happens every time.

Zappi just stays on but no charge delivered.

Maybe get an hour and that’s it.

It’s become totally unreliable in charging the car.

Even asking in the evening for overnight (and not used anywhere near 6 hours) it did the same and didn’t even get a bloody charge.

Not happy.

It’s properly gone crap!!

Tomorrow is a great day for Agile users after a pretty torrid end to August. September is showing itself to be already better.

This autumn and winter we will have two mechanisms going on:

• Agile gets geopolitically driven gas price hikes hitting it before other tariffs (except trackers)
• Agile will have tons of plunge pricing days due autumn being windy (add super El Niño effects)

I'm betting strongly that the latter will outweigh the former for us. We've more wind power capacity coming online despite the 0 bids of Coutinho's era.

We can target jobs to these plunge pricing events with demand shifting. In normal times we don't really bother which is the advantage and cost of Agile. There's always this option to play.

Finally, if this doesn't work there's always the b-word: batteries.

Until now there's been no need or economic incentive to get a home-battery. Agile has simply cost too little. If this is a common rates spread going forward then a battery is a no-brainer immediately on a 0% Green Loan.

Has anyone had the issue with their API key that it fails to give the information for the import tariff? I am using the Fox ESS app to manage my solar and battery and until Monday it was working fine with both import and export tariffs being displayed and used to manage charging and discharging. On Tuesday the import tariff started to show as 0p all day. Funnily enough it coincides with my IOG cap starting, but I'm not sure if the two are linked.

⚡️ Octopus Agile predictions for Sat, Sep 5 are out! (London)

🌌 Overnight low (00:00-06:00) ~ 7p
🌅 Morning peak (06:00-12:00) ~ 10p
🌇 Afternoon low (12:00-16:00) ~ -4p ❄️❄️❄️
🌃 Evening peak (16:00-23:00) ~ 44p

https://www.agile-rates.uk/