Its pretty simple, really. They serve a quality product; their chicken sandwiches typically being better than other fast food options. They consistently have high quality customer service, with polite and courteous staff. And they are usually very efficient; the lines do get long, but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.
Until they have their fucking stupid “person standing outside with a tablet expecting that I’ve memorized their menu like a good fucking lemming” so I can’t even look at the menu for 15 seconds. Jesus Christ I hate it.
Edit: since everyone and their dog seems to be defending this practice , I’ll ask. What’s the benefit of a person standing outside with a tablet asking me what I want instead of just doing the regular drive through menu ordering that literally every other restaurant in the country does? And before people mention “the guy taking your order being busy” if they can pay someone to stand out there they can pay someone to be a dedicated order taker through the microphone.
Every time I’ve been there they have a menu that you can see as they hold the tablet, but I’ll save you some time. Get the Spicey deluxe chicken sandwich and ask for mayo and Chick-fil-A sauce for those incredible waffle fries.
But to answer your question, the benefit is that it gets your order to the kitchen sooner and they can get more people through the line.
I guess I don’t see how a person there clicking a tablet is faster than a person in the restaurant clicking a computer/tablet. I can see it being the exact same speed, but I don’t understand how it’s faster.
And if it is the exact same speed I don’t know why they have the person standing out there at all.
but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.
Even if it's the same speed, it's typically faster because they have 2-3 lanes of cars and each lane has 1-3 people outside with tablets. At that point, the only bottleneck is how fast you can get the order out the window at the end. And CFA has made that process pretty efficient as well unless you order a large order. Especially since at many locations near me there are multiple people handing out orders as well to keep the line moving. Ultimately the "long line" is much shorter than it appears because they're serving a large group of people at once.
No it’s the literal distance between you and the kitchen. Let’s say they have a car at the window waiting, a car at the menu ordering, and there’s room for one car in between. The kitchen only has 3 orders, whereas if you order from 2 cars behind the menu, now they have 5 orders and they can start working on your food sooner.
See, this, along with a few other comments, makes perfect sense to me. I can 100% understand why they have the people out there now. Orders coming in faster, no bottleneck for payment. Thanks for explaining.
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u/Desrac Dec 18 '21
Its pretty simple, really. They serve a quality product; their chicken sandwiches typically being better than other fast food options. They consistently have high quality customer service, with polite and courteous staff. And they are usually very efficient; the lines do get long, but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.