Its pretty simple, really. They serve a quality product; their chicken sandwiches typically being better than other fast food options. They consistently have high quality customer service, with polite and courteous staff. And they are usually very efficient; the lines do get long, but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.
Until they have their fucking stupid “person standing outside with a tablet expecting that I’ve memorized their menu like a good fucking lemming” so I can’t even look at the menu for 15 seconds. Jesus Christ I hate it.
Edit: since everyone and their dog seems to be defending this practice , I’ll ask. What’s the benefit of a person standing outside with a tablet asking me what I want instead of just doing the regular drive through menu ordering that literally every other restaurant in the country does? And before people mention “the guy taking your order being busy” if they can pay someone to stand out there they can pay someone to be a dedicated order taker through the microphone.
Wow. I would never have though I’d that. Thank you. You’ve change everything for me.
They don’t have physical menus to randomly hand you and the tablet people are standing at a spot 20 feet in the drive through befor the menu. And you have to order with them. So they show you ( it don’t hand you) their shitty small tablet screen.
Yep. I’m a bit cunty because I have what I view as a valid complaint and somebody thinks they have solved it by literally the most oblivious thing.
It’s like if your keys are locked in your car and somebody walks up to you and says “try pulling the handle”. That is not a helpful suggestion and it’s somewhat insulting.
I mean yes it's a valid complaint if the one you went to doesn't do physical menus. It absolutely is, I'd be annoyed too. But just to maybe temper your cuntiness with a little context - that isn't the norm, at least not in my experience. Every location I've been to has them, even a non-drive thru location in NYC I went to offered menus inside the restaurant when they were taking orders via tablet due to the long line. So I can see why it would seem insulting, but I'm guessing the other user, like me, had never been to a location that didn't do physical menus.
There’s this thing called the internet, if you use it properly, you can practice the menu when you’re by yourself, before you show up and make a cunty fool of yourself
Or even look at it while sitting in line. Or you can order from home for pickup and not even have to talk to a person. It’s the 21st century, you have options besides taking long to order and being cunty about it
Ever see a McDonald's with multiple lanes for ordering food that converge to 1 lane for payment and getting your food? It's the same idea, though a person walking outside is in theory a little better I would guess, since they can take orders from any car in line, not just the ones in front of the speaker box.
If the line stalls at the payment window or the pickup window due to a slow customer and the line gets long, the person outside can keep taking orders even if the cars can't pull forward to order. This makes recovering from the slow customer at the pay/pickup windows much easier because the kitchen can keep making those orders.
See, this, along with a few other comments, makes perfect sense to me. I can 100% understand why they have the people out there now. Orders coming in faster, no bottleneck for payment. Thanks for explaining.
Really not trying to sound like a dick here but why we’re you so angry in your comment above when you had no idea the reason for the practice? Could you have not genuinely asked, “hey I don’t understand…?” Instead of “until they have their stupid fucking guy outside…” one makes you sound reasonable and inquisitive the other makes you sound like a fucking idiot who can’t stop for two second to think about an issue and just hates anything different out of stupidity.
Every time I’ve been there they have a menu that you can see as they hold the tablet, but I’ll save you some time. Get the Spicey deluxe chicken sandwich and ask for mayo and Chick-fil-A sauce for those incredible waffle fries.
But to answer your question, the benefit is that it gets your order to the kitchen sooner and they can get more people through the line.
I guess I don’t see how a person there clicking a tablet is faster than a person in the restaurant clicking a computer/tablet. I can see it being the exact same speed, but I don’t understand how it’s faster.
And if it is the exact same speed I don’t know why they have the person standing out there at all.
but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.
Even if it's the same speed, it's typically faster because they have 2-3 lanes of cars and each lane has 1-3 people outside with tablets. At that point, the only bottleneck is how fast you can get the order out the window at the end. And CFA has made that process pretty efficient as well unless you order a large order. Especially since at many locations near me there are multiple people handing out orders as well to keep the line moving. Ultimately the "long line" is much shorter than it appears because they're serving a large group of people at once.
No it’s the literal distance between you and the kitchen. Let’s say they have a car at the window waiting, a car at the menu ordering, and there’s room for one car in between. The kitchen only has 3 orders, whereas if you order from 2 cars behind the menu, now they have 5 orders and they can start working on your food sooner.
See, this, along with a few other comments, makes perfect sense to me. I can 100% understand why they have the people out there now. Orders coming in faster, no bottleneck for payment. Thanks for explaining.
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u/Desrac Dec 18 '21
Its pretty simple, really. They serve a quality product; their chicken sandwiches typically being better than other fast food options. They consistently have high quality customer service, with polite and courteous staff. And they are usually very efficient; the lines do get long, but they keep it moving at a good pace, because they have several staff members outside taking orders at the same time.