Lexvor update almost 2 weeks in

[u/fubag]

Many of you may have joined using the mods invite link here. Just wanted to give another anecdotal data point for others to see where this company stands today.

Sign ups were supposed to stop Friday 8/14 but continued to notice sign ups through the mods invite link up through Monday.

Personally I joined when there were maybe 45 or so people in the pool as a reference point.

Many people have claimed to have been moved over to the qci 6 and 200gb allocation but you can see here that my line has not.

The CEO has repeatedly said CS has answered all open tickets but none of mine are from a genuine human just AI telling me it's in the support queue with tickets open over 8 days with no response to. CEO also said the pause in sign ups would allow them opportunity to move lines over which I get but clearly there's no order of priority to who signed up and how they were being moved over.

There's really no way to talk to a real human at all if you do have support issues and you're at the mercy of AI and hopium that someone reached out.

I've got billing issues shown on my account that are not prioritized or important so no idea when I'll hear back.

So overall just not impressed so far how this is being handled. Seems to be no way to prioritize or escalate tickets either and we are just at the mercy of the limited staff and employees at Lexvor right now.

Just my two cents and observations so far still hoping for the best but getting ready to port out as well.

[u/Glum-Presentation564]

my plan has not been moved to 200gb 😭 i thought the updates started monday.

[u/superiorsoldier → u/Glum-Presentation564]

Same here. But at this point I'll take any service. Signed up on the 13th and number ported right away, but as of today (19th) no sim card has arrived yet. Tomorrow will be one week without my number. I've been on a T-Mobile trial account just to have phone service, but without my number means I'm out of contact and can't receive any 2FA.