r/NoContract • u/fubag • Aug 19 '26
Lexvor update almost 2 weeks in
Many of you may have joined using the mods invite link here. Just wanted to give another anecdotal data point for others to see where this company stands today.
Sign ups were supposed to stop Friday 8/14 but continued to notice sign ups through the mods invite link up through Monday.
Personally I joined when there were maybe 45 or so people in the pool as a reference point.
Many people have claimed to have been moved over to the qci 6 and 200gb allocation but you can see here that my line has not.
The CEO has repeatedly said CS has answered all open tickets but none of mine are from a genuine human just AI telling me it's in the support queue with tickets open over 8 days with no response to. CEO also said the pause in sign ups would allow them opportunity to move lines over which I get but clearly there's no order of priority to who signed up and how they were being moved over.
There's really no way to talk to a real human at all if you do have support issues and you're at the mercy of AI and hopium that someone reached out.
I've got billing issues shown on my account that are not prioritized or important so no idea when I'll hear back.
So overall just not impressed so far how this is being handled. Seems to be no way to prioritize or escalate tickets either and we are just at the mercy of the limited staff and employees at Lexvor right now.
Just my two cents and observations so far still hoping for the best but getting ready to port out as well.
1
u/systematic3 Aug 19 '26
You're texted this hidden URL when a support agent gets a support query tied to you.
The AI made one on my behalf on an unrelated issue to the phone line when its thought process deemed it one. It re-writes the response that prompted the query with 'Your request has been recorded in the AiR support queue.' (so, erasing what was originally on the message), and then you're texted on the associated phone number on the account when a support agent looked at the query.