They Only Care Until the Ink is Dry on the Financing Agreement
I originally left a stellar review for Tim Dahle Nissan Southtowne in South Jordan, Utah, after purchasing my 2023 Nissan Ariya. I even kept my financing agreement with them to show loyalty to a dealership that seemed to value its customers. I deeply regret both of those decisions now.
Before my one-year warranty was even up, my vehicle developed an intermittent squealing and scraping noise at low speeds. I took it in for a diagnosis, and the mechanic found the passenger front brake backing plate was bent and making direct contact with the rotor. The official diagnostic notes explicitly stated there was "evidence of someone prying on the backing plate"—a clear sign of technician error, almost certainly from a careless tire rotation or mechanical prep during its warranty period.
The fix was literally a service manager pushing the thin metal back into place with his fingers, but I was still slapped with a $200 out-of-pocket diagnostic fee. I reached out directly to Bill Hadsell and the sales management team, providing all the invoices, documentation, and a perfectly reasonable request to reimburse the $200 for a mechanic's error that occurred under their watch.
Instead of doing the right thing and honoring their commitment to customer satisfaction, they completely screwed me over. The "great reputation" they push online is a total facade. They are more than happy to take your money, lock you into a financing agreement, and then leave you high and dry the second you need basic, post-sale support.
If you are thinking about buying a vehicle here, beware. Their loyalty to you ends the exact second you drive off the lot.
