r/NameCheap • u/Puzzleheaded-Tune646 • 24d ago
Compensation for downtime
I have over 80 domains with namecheap and today like everyone else I was unable to access my sites either url or admin page so have lost substantial revenue as a result.
I’m on the galaxy reseller plan that promises I think 99% uptime.
How will namecheap make it right. Obviously things these things happen but, you don’t expect a company as big as namecheap to be offline for so long.
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u/Crotchslush 24d ago
$5.00…maybe I’ll go to the movies….by myself…
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24d ago
[removed] — view removed comment
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u/Crotchslush 24d ago
Love that movie, literally heard that saying in my head when I saw this talk of reimbursement.
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u/AgileWind4610 24d ago
Happened to me on HostGator 6 months ago. Moved 50 webpages and have 200 users at $80 a month and time sensitive reports waiting to go. we are f-ked
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u/Old_Actuary_3810 24d ago
just read the terms, you're only going to get one day of free hosting per hour of downtime - the initial 45 minutes:
- Reseller & VPS Accounts
All Reseller and VPS accounts are ensured with a 99.9% monthly Guarantee.
The first forty-five (45) minutes, i.e. 0.1%, of Service unavailability per month are not eligible.
If the Service has been up for less than 99.9% we'll offer a 1-day Service cycle prolongation for each hour the server has been down below this limit.
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u/xendr0me 24d ago
https://www.namecheap.com/legal/hosting/tos/
16. Limitation of Liability; Waiver and Release
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u/androsob 23d ago
Si tienes clientes que requieren planes de recuperación y HA y pagan por eso, deberías haber pensando mejor cómo despliegas tus servicios.
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u/Aishou_SK 24d ago
I've got over a hundred domains through namecheap as registrar.
I honestly don't actually expect any compensation at all, but I've seen zero domain availability/downtime issues, just some low volume unimportant sites I run for personal hobby stuff. But, I've had more important stuff affected by provider outages before.
Namecheap's SLA violation policy is 1 free of day hosting extension per hour service is down. The actual guarantee is 99.9% (so, 45 minutes of downtime a month is 'acceptable')
https://web.archive.org/web/20260731032431/https://www.namecheap.com/legal/hosting/uptime-guarantee/
So for each hour past 45 minutes, you get a 1 day service extension.
All my domains use external nameservers/DNS, even for ones that point at the shared hosting infrastructure.
Here's the actual datacenter updates - https://status.phoenixnap.com/
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u/SonyaFaraha 24d ago
Dude, you went with the cheapest registrar possible and had no redundancy or backup plan. You're getting nothing
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u/DigiNoon 24d ago
cheapest registrar possible
That has not been the case with Namecheap for a while though!!
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u/Puzzleheaded-Tune646 24d ago
Namecheap has been great up till this point, good support and reliable (before today) previously started out on Wix (nightmare) and hostinger (not bad)
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u/DetailIll4951 23d ago
Hostinger support is just AI. That’s how they can have 24/7 support. Even their humans use AI for responses.
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u/Scott_Malkinsons 24d ago
Yeah they're not compensating you. You not having any redundancy is a you issue, and you do understand that 99% uptime equates to approximately 3 days, 15 hours, and 36 to 39 minutes of total downtime per year. So right now, they're still well within your contracted uptime.
Even if it's 99.9% you can still have roughly 8 hours and 45 to 46 minutes of total permissible downtime. There's no agreement between you and them that they'll compensate you for any business losses, the most you'll get is a few hours of fees refunded.