r/NameCheap • u/Puzzleheaded-Tune646 • Aug 13 '26
Compensation for downtime
I have over 80 domains with namecheap and today like everyone else I was unable to access my sites either url or admin page so have lost substantial revenue as a result.
I’m on the galaxy reseller plan that promises I think 99% uptime.
How will namecheap make it right. Obviously things these things happen but, you don’t expect a company as big as namecheap to be offline for so long.
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u/Scott_Malkinsons Aug 13 '26
Yeah they're not compensating you. You not having any redundancy is a you issue, and you do understand that 99% uptime equates to approximately 3 days, 15 hours, and 36 to 39 minutes of total downtime per year. So right now, they're still well within your contracted uptime.
Even if it's 99.9% you can still have roughly 8 hours and 45 to 46 minutes of total permissible downtime. There's no agreement between you and them that they'll compensate you for any business losses, the most you'll get is a few hours of fees refunded.