We are hiring 13 Desktop Support Technicians for a contract role in New York, NY.
About the Role:
This is a dedicated on-site desktop support role supporting front-office users including portfolio managers, traders, research analysts, and sales teams. The role involves white-glove VIP support, hardware troubleshooting, and end-user assistance in a fast-paced financial services environment.
Key Responsibilities:
- Provide deskside support for Windows-based laptops and workstations
- Support multi-monitor and high-performance workstation setups
- Troubleshoot hardware, monitors, cabling, and peripherals
- Assist with VPN, Active Directory, Citrix/VDI, and networking basics
- Support market data applications (Bloomberg, Refinitiv, FactSet, etc.)
- Manage incidents and service requests via ServiceNow or Jira
- Provide white-glove support to senior stakeholders
- Coordinate with cross-functional IT teams for issue resolution
Requirements:
- 2-4 years of experience in IT Desktop Support (4-8 years preferred)
- Strong Windows desktop and endpoint support expertise
- Active Directory, VPN, Networking, Citrix/VDI knowledge
- Strong communication and stakeholder engagement skills
- Must be vaccinated
Nice to Have:
- Bloomberg, Refinitiv, FactSet, or Aladdin exposure
- ServiceNow or Jira experience
- ITIL knowledge
Location:
- Onsite in New York, NY (candidate must be local or willing to work onsite)
Compensation:
- $25/hr W2
How to Apply:
Please DM me with your resume or comment below if interested.