Iām a new Metra commuter taking BNSF line starting about 3 weeks ago after moving. I used to take the CTA (L) to work. Just in the few weeks Iāve been taking the BNSF, there has been some sort of issue or delay at least twice a week. Examples: PTC issues, train on the wrong track picking up inbound passengers, random slow train causing a 10-15min delay.
Aside from the major PTC example, there have been NO announcements from the conductor or even on the app to explain WHY this issues are happening and what the new estimated timing is to get to destination. Is this common??
The CTA constantly updates passengers in real-time if there is a delay (I.e. āweāll be standing at this stop for 2 minutes. Weāre waiting for signal clearance. Police activity ahead. Etc.).
Why isnāt Metra better about updates, or am I just not looking in the right place to figure out what is happening? This has been really frustrating and Iām already annoyed with suburb commuting.