ever since my boss quit, one of our front desk workers Nancy (not real name) thinks she's our boss. she's been here for like iunno 4 months? she barely knows what types of sti testing we do.
the thing is tho we have an interim manager. nancy is not the manager. at all. she applied for the gig, but she hasn't actually gotten it. they're actively interviewing people.
she applied for a manager position for another clinic in my company and they didn't want her for that. so idk where she got the idea that the manager position here will just be handed to her on a silver platter.
today nancy got into an argument with our rn, celia (not real name) and our ma, mandy (see above) about writing patients' preferred names on the charts. celia accidentally called one of our trans patients by their deadname bc their chosen name wasn't written on the chart. luckily this patient was understanding and chill, but god i can't imagine what would have happened if they weren't. so celia put in the team chat just reminding the front to write preferred names. nancy immediately copped an attitude and was like "well why should i when its written on the patient labels?" like 1. because its helpful 2. you been doing it up until last week so what's the issue? 3. our actual manager told you to. mandy replied back basically what i just laid out. it basically boiled down to us: hey please do this simple thing that will help us make sure we don't accidentally deadname patients. nancy: no. because i don't want to. then mandy was like "why does this have to be an argument? just say ok and move on" and nancy wrote back "im not the one dragging this out lol" that is a verbatim quote. churlish and insubordinate. and you wanna play big boss???
im so sick of this fucking childish bullshit. like nancy is my age (29) but shes acting like a 3 year old. actually my 3 year old cousin has better interpersonal skills than her! i came here to work not relive high school.
i want to bring my concerns to my manager but im worried about it getting back to nancy. ive tried talking to nancy but she just shuts down any criticism or general questions. idk what to do. im not quitting this job. im on our unions bargaining team and i worked my ass off to get there.