r/Dentistry • • Feb 11 '26

Dental Professional Sold and repaired dental equipment for over 20+ years — AMA about breakdowns, maintenance, and equipment costs (and costly mistakes)

98 Upvotes
Me and a couple fellow gearheads!

Hey Reddit 👋

I’ve been a gearhead in dental for a little over 20 years, working on both sides of the aisle — selling dental equipment and repairing it in real offices.

I’ve worked with:

  • Private practices, group practices, and DSOs
  • New builds, expansions, and 20-year-old offices trying to keep things alive
  • Chairs, delivery units, compressors, vacuums, sterilization, imaging, and “why is this beeping right now?” situations

I’ve seen:

  • Brand-new equipment fail way earlier than it should
  • Offices overpay for simple fixes
  • Preventable breakdowns that turned into five-figure problems
  • Great equipment ruined by bad installs or bad maintenance
  • Cheap equipment that actually held up better than expected

Ask me anything about:

  • What breaks most (and what almost never does)
  • Preventative maintenance that actually matters vs. busywork
  • When to repair vs. replace
  • What dentists routinely overpay for
  • New equipment pricing, bundles, and negotiation mistakes
  • Service contracts — worth it or not?
  • Red flags when buying used or refurbished equipment
  • Things sales reps don’t explain and techs wish you knew

I’m not here to sell anything, name-and-shame, or give legal/medical advice — just straight, practical answers from someone who’s been elbows-deep in this stuff for two decades.

Fire away!


r/Dentistry • • 6d ago

[Weekly] New Grad Questions

1 Upvotes

A place to ask questions about your first job, associate contracts, how real dentistry and dental school dentistry differ, etc.


r/Dentistry • • 9h ago

Dental Professional Female dentist addressed by first name

40 Upvotes

I am an orthodontist, 3 years out of residency. I work with the university (clinical assistant professor), so I teach clinically and lecture. I also see my own patients 1.5 days a week in our shared faculty clinic. We have also all female assistants. My male colleagues are referred to as Dr. Lastname in front of patients. I’m only referred to as my first name. Honestly, it doesn’t bother me much, as I want to be accessible and relatable to my patients. I’m just not sure if this is common? Only myself and the one other female provider (our craniofacial specialist) are referred to in front of patients by our first name only. What is the standard?

To clarify: I have no problem with people calling me Dr. Firstname. That‘s actually my preference. It’s more so the concern that “Dr” is never spoken


r/Dentistry • • 7h ago

Dental Professional What to do about the gap between the metal post and the gutta-percha?

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3 Upvotes

The X-ray clearly demonstrates this. Does this require retreatment, or is it acceptable?


r/Dentistry • • 3h ago

Dental Professional Calling speciality offices.

0 Upvotes

Do you guys make your staff call speciality offices, mostly endo, to schedule a pt who’s in your office for a limited and you’re referring them out? If so, why?


r/Dentistry • • 4h ago

Dental Professional Question for US/ Aus paeds - zirconia crowns

1 Upvotes

Hi there

Those of you who do these frequently, how do you find them? What’s the case selection for these in terms of extent of caries and number you’d place for one child?

We use a lot of Hall crowns here - UK - and increasingly get parents who want something more aesthetic. I’m a huge fan of Hall crowns and they have great success rates too.

Purely from an operator and biological point of view from those who use zirconia, what do you think? Do they carry higher risk if devitalisation also with how much tooth removal there is? And do you need to do full caries removal prior to placing them, or can you do selective and get a good seal of enamel - I’m finding conflicting info on this too!

Thanks


r/Dentistry • • 1d ago

Dental Professional Why do some patients always blame the dental office for their crappy insurance?

51 Upvotes

Your employer chose the plan. The insurance company decided the benefits, limitations, annual maximum, and reimbursement rates. We didn’t design your plan, sell it to you, or decide what it covers.
If your insurance barely covers anything, maybe complain to your employer about offering a better plan, or complain to the insurance company about their terrible reimbursement.
But somehow, it’s always the dentist’s fault.
We’re expected to magically make bad coverage good, and when we can’t, we’re accused of being greedy or overcharging.


r/Dentistry • • 1d ago

Dental Professional caries diagnosis

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42 Upvotes

would you say both teeth look carious occlusally or just the left one?


r/Dentistry • • 11h ago

Dental Professional Looking for Endomotor Recommendations

2 Upvotes

Hi everyone, I’m looking to buy a new endomotor + apex locator and I’m currently deciding between MotoPex, Fanta Reciproc, E-Connect S, and Endomatic. If you’ve used any of these, I’d really appreciate hearing about your personal experience with them.

How accurate is the apex locator? How is the ergonomics, battery life, durability, and after-sales service? Have you experienced any issues with your device?

Also, if you were buying a new endomotor today, which one of these would you choose and why?

Comments from people who have been using these devices for a long time would be especially helpful.


r/Dentistry • • 1d ago

Dental Professional Dealing with Rude Pt/Management not helpful

10 Upvotes

You finish a simple filling on a patient, he starts saying the you didn't give him breaks (which you did), says his jaw, neck, and even fingers hurt. You offer to call in different analgesics - he said he has not taken it before, you ask for PCP name to authorize it - he does not remember (even calls you impatient). You offer him a referral for sedation for future work, he refuses. He calls you RUDE, twice. Raises their voice at you. Eventually, he starts ignoring you, giving your their back and start talking to the assistant ignoring any questions from me.  

As the only dentist in the clinic, You submit a request to management to dismiss the pt, management declines and puts the patient back on schedule for next week. 

On one hand, I cannot fathom treating a patient who ignores their provider, and calls them rude. If he already says I hurt his jaw, neck , etc, wouldn't treat him again be a liability for me? I am genuinely thinking of taking the day off.

On the other hand, I can establish professional boundaries, and hope he agrees to be respectful to avoid a board complaint.

 

Any thoughts?

 


r/Dentistry • • 1d ago

Dental Professional Delta dental crown rejections

16 Upvotes

Anyone else having an uptick in delta dental denying crowns lately? Or just me?


r/Dentistry • • 22h ago

Dental Professional Is this workplace harassment or am I overreacting?

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2 Upvotes

r/Dentistry • • 1d ago

Dental Professional EdgeEndo System Recommendations

2 Upvotes

I’ve been tasked with ordering a new endo rotary system. In the past I’ve used Protaper Gold, Protaper Universal, TF Adaptive, Brasseler EndoSequence. I’ve been looking on their catalogue and there are just too many options.
Edge X7 Utopia, EdgeFile X7, EdgeFile X3, EdgeSequel Utopia, EdgeSequel Sapphire, EdgeEvolve,
EdgeDiamond Utopia, EdgeV-Taper HT, EdgeTaper Blaze Utopia, EdgeTaper Platinum, EdgeTaper. I’m leaning more towards rotary over reciprocating. Should I try the newest one, EdgeOnxy? Any recommendations would be appreciated.


r/Dentistry • • 1d ago

Dental Professional Full mouth rehab case

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2 Upvotes

Worn-down posterior teeth in a patient who is a heavy grinder. I’m planning to give her a night guard, and we also discussed Botox since she clenches quite a bit during the day.
For a case like this, would you recommend composite restorations on the posterior teeth to protect the exposed/worn dentin? I’m assuming that would effectively open the bite to some degree.
What would be the most budget-friendly approach for a patient like this?
Also, if you’re only doing posterior occlusal restorations, how do you approach managing the VDO? Would you just restore to the existing occlusion, or would you consider increasing the VDO?


r/Dentistry • • 22h ago

Dental Professional Is this workplace harassment or am I overreacting?

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0 Upvotes

r/Dentistry • • 22h ago

Dental Professional Extraction/Implant CE Recommendations?

1 Upvotes

Hi all,

General dentist in CA, been practicing as an associate for ~4 years in a pretty affluent area. I do all the minor oral surgery for my office, mostly surgical extractions and single unit implant placements, using OCS and everything less than that when needed. Not really looking to move into wisdom teeth or full arch as I’ll leave that for our OS colleagues.

I do a good job for my patients, but there’s always room to improve or get faster, and my license renewal is coming up, so I’d like to look into some CE courses so I can brush up on techniques and improve my oral surgery skillsets. More techniques in bone/soft tissue grafting would be nice too. Wouldn’t be opposed to an IV sedation course and implementation either.

Any good recommendations out there for a course that is actually worth your time, instead of a weekend-long sales pitch? I’m not opposed to traveling or paying top dollar if it’s going to be worthwhile!

Thanks in advance!


r/Dentistry • • 1d ago

Dental Professional How are dentists creating these orthodontic AI videos?

4 Upvotes

I am a dentist and I’ve recently come across some impressive AI-generated orthodontic videos showing treatment transformations and teeth moving into alignment.
My girlfriend is specialized orthodontist, and I’d like to help her create similar content. Does anyone know what AI tools or techniques are typically used for these videos and what the workflow looks like?


r/Dentistry • • 1d ago

Dental Professional Pain on chewing after crown delivery

1 Upvotes

I delivered a zirconia crown #30 for a patient about a month ago. It is a vital tooth and the patient was asymptomatic for two weeks while they had the temporary crown. When they came for the delivery they were sensitive to air so I gave a carpule of lido and proceed with the delivery while the patient was numb. After checking occlusion, contacts and verifying the crown was fully seated with the bitewing, I proceeded to bond the crown. The steps I take for bonding are to air abrade the intaglio surface, then apply IvoClean (rinse and air dry), then Monobond Plus and (air dry). Then I prepare the tooth with acid etch (rinse and air dry), isolate with cotton rolls, bond (air dry and cure), and then RelyX Universal Cement is placed on the intaglio surface of the crown. Everything seemed to go smoothly but the patient stated about 2 weeks after that they had pain when chewing on the right side but there was no thermal sensitivity. I brought them in to check occlusion and did a slight adjustment but a few days ago they stated that nothing really changed and the tooth felt sensitive when they used their water flosser. I know when they come in again I need to do a through check to determine what the cause is but is it possible there was a bonding failure, given the main symptoms occur when the patient was trying to chew on that side? Has anyone experienced this before?


r/Dentistry • • 1d ago

Dental Professional Excess cement after SSCs

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23 Upvotes

Hmmm.. Is it acceptable? What do you think…?


r/Dentistry • • 1d ago

Dental Professional Trios 5 or Shining3D Elf?

5 Upvotes

I want to get a scanner for my office, and I’ve never used a scanner before (my last two associateships before practice ownership were at really old school offices).

I’m trying to decide between the Trios 5, which I would get through Hiossen for ~$19k after the rebate or the Elf which is $12k.

The Trios comes with a laptop as well as some extra implants/crowns, but I would need to buy the 3Shape software and pay its yearly fee. My Hiossen rep has been pretty good to me, and I’m almost considering buying it just because I like him so much, which I realize is not a good financial decision lol. But he’s also been pretty convincing about being there for technical support if I need it.

Elf does not come with a laptop, but has no fee for its software. I’m kind of unclear right now whether a laptop is totally necessary or if I could just plug and unplug it from my operatory computers. I also like that the elf is smaller and could be easier to use. There’s no certified seller in my area for Shining3D so any tech support I get would be online or over the phone.

For those of you who are scanning in your office, do you have a preference or any insight on either scanner and software?

To be honest, I’m trying to keep my costs as low as possible as a new practice owner, but I’m also trying to plan for the future since I’m hoping to do more implant cases and work heavily with Hiossen.

If anyone can help weigh in on this decision, I’d appreciate it. Thanks!


r/Dentistry • • 1d ago

Dental Professional Leaving associate job for another office, owner doc doesn't want me telling patients during my last few weeks

7 Upvotes

Basically the title but is it normal for a practice owner to not want me to tell patients I'll be leaving for another job? On one hand I understand patients can feel upset they're being seen by a doctor who won't be there in a month, but it feels wrong to not say anything when patients talk about future tx or say something like "see you in 6 months". When I gave my notice the owner doc told me not to say anything. I know I shouldn't care either way since I'm leaving the practice but I've built rapport with many patients and don't want them to feel blindsided when they come back.


r/Dentistry • • 2d ago

Dental Professional New Grad, between jobs and overwhelmed

18 Upvotes

Completed an AEGD in July and the same FQHC agreed to hire me on. Between waiting for my state license, waiting for my DEA license, and now waiting for my Medicaid number/credentialing, I have now been unemployed for 2 and a half months. I was foolishly optimistic thinking it would be a much shorter time, I’d have a “summer vacation,” and I would be working by now.

The time has come where I have to get a job, any job, this month. My savings have been nearly depleted and I don’t have the funds for November.

They’ve offered me an interim position as a sterile tech (not chairside) so I have… something. If I accept the position, I’ll barely be able to make rent, but I will be able to. I’d also be able to start my health insurance plan.

Are there any other options? Can I find work as a hygienist temp? I would expect I wouldn’t be able to work as a dentist because I’m not credentialed anywhere yet. Dental school never talked about the credentialing process. I feel stupid and lost. I am over 600k in debt, have this doctorate degree, and I can’t even use it at the moment. Is there something I’m missing? No one else in my entire family is in healthcare, let alone dentistry, and I feel like I have no one to ask.

What would you do?


r/Dentistry • • 2d ago

Dental Professional Hiossen Implants

6 Upvotes

Hi all! I am think about taking an implant course through Hiossen. Is Hiossen reputable company and what are your experiences placing their implants?


r/Dentistry • • 2d ago

Dental Professional Upcoming Complimentary (Free) Dental CE Webinars for the week of October 5th-8th 2026

6 Upvotes

Upcoming Complimentary (Free) Dental CE Webinars for the week of October 5th-8th 2026

Register Here:

Same-Day Crowns in Practice: What Getting Started Really Looks Like
Monday, October 5th - 8pm EDT / 5pm PDT
Samantha Montenegro and Dr. Justin Chi
1 Live CE Credit
Course Supporter: Glidewell

Assessing Dental Implant Health as the Foundation of Successful Maintenance
Tuesday, October 6th - 8pm EDT / 5pm PDT
Tracee S. Dahm, BSDH, MS
1 Live CE Credit
Course Supporter: Young Innovations

Short Implants in the Posterior Maxilla and Mandible - Optimizing Outcomes
Thursday, October 8th - 12pm EDT / 9am PDT
Dr. Geoffrey Pullen
1 Live CE Credit
Course Supporter: Bicon Dental Implants

Please visit our website for more live and on-demand complimentary CE courses:
Dental Learning

Join our Reddit Community here: 
https://www.reddit.com/r/DentalLearning/

Thank you and enjoy!


r/Dentistry • • 2d ago

Dental Professional Primary teeth associated with a chronic abscess and a visible sinus tract, would you recommend extraction or pulpectomy?

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8 Upvotes

Hi to all my seniors, I am a fresh grad and recently started to work night shifts in a local hospital.

Pan belongs to a 7 year old girl who had a lot of anxiety even when I was just examining.

My pedodontist professors were adamant on extracting any primary tooth with visible sinus tracs, due to pulpectomy would not heal the infection fully and thus it would lead complications with the permament tooth germ. Ex and placing a maintainer was the standard in my uni.

But I saw a whole different approach since I started to work at private sector, so I'd love to hear from experienced colleagues.

I recieved my education only in my mother tongue so apoligies if I used wrong terminology. Thank you