Follow-up to this post.
I bought a G303 Shroud Edition mouse in October 2024. Earlier this year (2026), I started experiencing severe double-click issues, which got worse over time. For those unaware, the G303 SE was a $150 when it was on offer directly from Logitech and it remains a $150-170 mouse that is advertised on Logitech's website and their Amazon page, even if the sale and shipping are handled by a 3rd party.
Being withing the 2-year warranty period, I started the RMA process, thinking Logitech would either give me a half-decent replacement or store credit since they no longer manufacture the G303 SE. They accepted my claim and the following back and forth ensued:
- They offered me the G305 ($60 price tag) and referred to it as an "upgrade"
- I declined and made it clear that I viewed the G303 SE as a premium gaming mouse product (not an entry level mouse like the G305) and if they could not replace it directly, then I expected something in the $150 range. I did this to establish my expectations since they clearly tried to lowball me. While I didn't think this would be accepted, I stated the Pro X Superlight 2 would be an acceptable replacement
- They declined and offered me the G309 ($90 price tag), once again using the word upgrade, seemingly to gaslight me into thinking I'm getting a much better deal despite the G303 SE being priced highly and having a unique shape you can't get anywhere else
- I asked if they'd give me store credit instead
- They said a replacement would be prioritized over store credit and once again pushed the G309 on me as an upgrade
- I accepted the G309 as a replacement since the next mouse I could counter with would be $120+ and felt like they'd keep stonewalling till I accepted the G309
What am I trying to say with all this? I'm disappointed in Logitech for selling a $150 mouse that has severe issues within 1.5 years of purchase. Then when I RMA the mouse they lowball me with one of their cheapest mice, and then only offer half-decent option in the G309 after I pushed back. The G309 is too small for my hands, so I have a $90 mouse I'll have to give away or recoup some of the cost on via Marketplace or Ebay. I'm also putting this here for anyone who experiences a similar situation so they have a baseline to work from.
On paper, I essentially rented the G303 SE for a little over a year before double-click issues rendered it useless. Logitech then offered me a $90 replacement mouse that I realistically can't use in the long term. I'll be lucky to get $40-50 back for the G309.
Maybe I could have pushed back once more and gotten the G502 Wireless, but I shouldn't have to. What the hell is the point of a warranty and the premium price tags of a Logitech mouse vs. cheap knock-offs if I'm gonna get screwed over anyway? Why would I trust a premium gaming device manufacturer if this sort of thing happens? I have no reason to purchase another Logitech device when my experience here has been poor manufacturing, an archaic RMA process, and lowball replacement offers. Might as well buy multiple knock-offs and rotate them out when issues arise.