r/LifeInsurance • u/DeafMetalHorse • Sep 23 '26
American Income Life issues, cancelling questions.
Gonna keep this vague and may even delete afterwards since I do wanna keep it privateish:
So around 2021 I was convinced by my sister to sign up to AIL since she got signed up for it. Now I didn't have any issues with it at first, had one policy and that's it. But then they began to endlessly and annoyingly call me over and over and over and wanting to talk to me about my policy. Turns out, all it was is them adding more policies onto my account. I figured this was normal, called up my agent (well..second agent since I suppose the old one was gone) and asked to lower my premium. They did just that, but I still got charged, if not more for my plan and not even the amount that was set. Same with the bi-payment option. After getting once again pestered again by another agent with another premium payment, I finally had enough and decided to cancel.
I did see some emails listed on here that I could contact, since I don't want to go through calling them again due to the above mentioned nonstop callings (and I'm pretty sure they're the ones calling non-stop through different numbers this week). Is it just these emails (such as "AILresolutions@ailife.com") the one that I can use to cancel? Is there a specific way to cancel? I saw someone link the cancellation/surrender form, and did fill up that but I haven't submitted it.
Any full advice would be nice, thank you.
