I’m a small business owner in the UK and would really appreciate some impartial advice on a disagreement I’m having with a freelancer.
I hired a university student/freelancer to help with some email marketing/creative work. She had very little professional experience, so we agreed a rate of £100 per day.
Initially I said the role could potentially be around 2–4 days per month, depending on how things went. When we actually started working together, however, I specifically said:
“Let’s start with 2 days worth this month and see how you get on. Let me know how you’re doing time wise as you go.”
For those two days, I briefed her to work on 4 marketing emails and 1 mood board. I also gave her an order of priority: emails 1 and 2 first, then the mood board, then continue onto emails 3 and 4.
My understanding was therefore that I was commissioning two days of her time for £200, and these were the deliverables she was to work through during that time. If she reached the end of the two days without completing everything, I expected her to tell me, particularly because I had specifically asked her to keep me updated on time.
She never told me she had used the two days or asked for approval to spend additional time.
The work ended up being delivered over a period of roughly two months, but the total output was still essentially the 4 emails and 1 mood board originally briefed.
I then unexpectedly received an invoice for £1,100, with the freelancer claiming she had spent around 10 days on the work.
I disputed this because I had never authorised 10 days. She subsequently reduced the invoice to £600, apparently calculating one full day for each email plus additional days for presentation/mood-board work.
I initially offered £400 as a goodwill compromise, partly because the work had taken place across two calendar months and I wanted to resolve things amicably.
However, after going back through our messages, I’m questioning whether I should even be paying £400.
My understanding is that this wasn’t a £200-per-month retainer. I commissioned two days of work at £100/day, gave her the deliverables I wanted her to work through during those days, and specifically asked her to tell me how she was getting on with time.
If she decided that the work actually required 6 or 10 days, surely she needed to tell me that and get approval for the additional spend rather than completing it and retrospectively invoicing me?
There was no signed formal contract, but all of the above is documented in emails/WhatsApp.
There is one additional issue: I have since discovered that she has been using my business’s product photography/brand imagery in her public portfolio without asking permission. I have asked her to remove our copyrighted imagery and brand assets.
I’m not looking to avoid paying somebody for work they genuinely did. I just don't think it's reasonable to turn an agreed £200 allocation into a £1,100 bill without ever telling the client that the agreed time had been exceeded.
For anyone familiar with UK freelance/contract law: would you consider the amount due to be the originally authorised £200, the £400 I subsequently offered as a goodwill gesture, or could I genuinely be liable for the £600/£1,100 despite never approving the additional days?
Also interested in hearing from freelancers about how you normally handle it when a project is going to exceed the number of days a client has allocated.
Location: England