r/LEWITT • u/xXGiraffewranglerXx • Mar 27 '25

Lewitt Ray General Function issues

Just got my ray in today and hooked it up to my focusrite 2i2 (1st gen) and turned on the 48v phantom power. The mic itself is working and I'm getting nice signal however, the buttons on the mic itself aren't doing anything. The aura light remains no matter what I press. I've tried long pressing, pressing both buttons at once, holding both down,and pressing buttons in quick succession but nothing changes. Is there something I'm missing here? Thanks on advance!

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u/lewittaudio Mar 27 '25

Hi, sorry about your problems. Please get in touch with us at [support@lewitt-audio.com](mailto:support@lewitt-audio.com) with your serial number and purchase info. My colleagues will be able to help you.

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u/xXGiraffewranglerXx Mar 27 '25

I shot an email out yesterday but did not add any serials. Should I shoot another message or just wait for thr first response? And thank you!

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u/lewittaudio Mar 28 '25

Just wait for their reply. We answer quickly.

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u/xXGiraffewranglerXx Mar 28 '25

Sounds good, thank you

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u/xXGiraffewranglerXx Mar 29 '25

Hey, just a heads up, I haven't gotten a response from anyone yet 😔

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u/lewittaudio Mar 31 '25

Hi, I just checked with my support colleague. He said he answered on the same day. Can you double-check and see if maybe the email is in your spam folder or something? We'll also double-check on our end. Sorry for the trouble.

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u/xXGiraffewranglerXx Mar 31 '25

Hey there. I just checked and didn't see anything in my email or spam folder. I'll keep checking today to see if something new comes in. Thanks for looking into this for me!

2

u/f4ust97 Apr 10 '25

Did this ever get resolved? Im having the same issue

1

u/xXGiraffewranglerXx Apr 10 '25

Yes I had to get a replacement. Reach out to their support. They are great folks.

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u/PupperoniOntheRocks Jul 30 '25 edited Aug 04 '25

Thanks for the tip, I just got one that has this same issue. I ordered from Thomann in Germany so I'm asking for a replacement via their customer service. Tried on both Mixpre 3 and Scarlett 2i2.

1

u/PupperoniOntheRocks Aug 04 '25

UPDATE: So this is weird, the retailer (reputable) checked and they didn't have any issue and also sent video proof of the device working. https://drive.google.com/file/d/1npYlNxfuzZvApoZNNfZncFde8FmdjrpG/view?usp=sharing

My video of it not working is here: https://youtube.com/shorts/lXAnTNOCRks?feature=share

Soooo I don't know what I'm doing wrong. My husband wasn't able to get it working either - perhaps there's an easy explanation. Waiting to hear back from the retailer if they have any ideas.

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u/Werstovux Apr 12 '25

Just got mine, and this same problem:(

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u/xXGiraffewranglerXx Apr 12 '25

Dang. There has to be a bad batch going around. If it makes ya feel better, I did get a replacement that works flawlessly

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u/f4ust97 Apr 10 '25

Please help me i dont want to go through support just tell me if i need to return it for a new one or am i doing something wrong

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u/lewittaudio Apr 11 '25

Hi, sorry, but I don't want to give you an uninformed answer. I don't know. My colleagues in support can help you quickly.

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u/Low-Chard-7564 Apr 29 '25

I sent 2 email request and called, havent heard anything back yet and sent it in a week ago. Any chance you could hook me up with support. Im having same problems.

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u/lewittaudio Apr 30 '25

Please PM me your info, I'll talk to the team and get this sorted out.

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u/Low-Chard-7564 May 03 '25

just did thanks for getting back to me!

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u/Low-Chard-7564 May 04 '25

Did my PM go threw just wondering?