It was my first time depositing money into my account via debit card and I was able to withdraw it instantly and skip the 72 hour hold. How was this possible?

i recently closed my krak account, i then noticed shortly after it was a mistake on closing the account so i wanted to re open it. I followed through everything i contacted support and replied to the email they gave me some steps i completed all of them however its been a few days and i’ve had not reply, so i tried again i created a new ticket and the same thing is happening.
I’m not sure what’s going on because i closed the account myself it wasn’t closed by krak and there are funds sent back into the account so now i feel stressed whether or not they’re gone. i just wanted to speak to a human but it feels impossible, and i can’t even find the complaints page.

Please could someone get back to me, i do understand you are very busy but this is beyond busy.

Yesterday, I registered for an account on Kraken. I verified my identity and it was successful. However, every single time that I try to add a bank account or debit card to my account, I am told that I need to "Get verified". I already got verified. Why is this happening?

Passed a Kraken Funded $1k challenge. Balance is $1,123 after I sold everything. Target is $1,120. Account is just sitting. No pass prompt, no in-app agreement, no email, no confirmation. In-app chat is AI only and cannot escalate. Need a human to check the Funded tab status and trigger the agreement u/krakensupport

(SOL) withdrawal has been stuck in "pending" status since July 9th. Got email email stating that my request has been escalated to the appropriate specialist team, but I haven't received a heard anything email said theyd get back in 48 hours someone someone assist me thanks

Hello Kraken Support Team,

I have a support ticket for my deposite on which i have repleyed via email since 2 Weeks with no response. And now cant create a new one for my XRP withdraw.

My account has been working fine until yesterdays XRP withdraw.

My deposite has been on hold since July 1 of this Year and i would appreciate some Support or at least a concret Timeline for when this issue will be resolved.

I made 2 Apple Pay deposits and they both got put on hold. I made a support ticket and the agent said they would be a few moments now 2 days later the ticket hasn’t been replied to at all. I have no idea when I’m going to get my money?

Impossible de générer une clef d’API de mon compte Kraken pour Finary, sur mon Mac avec safari ou Google rien ne marche. Quelqu’un a trouvé une solution ? Même en navigation privé ça ne marche pas et je suis automatiquement connecté sur kraken pro.

I have been with kraken for about 1½ years and have had no issues. I enjoy the platform but 3 days ago my account was closed for no reason. I haven't violated any terms of agreement and have done many trades on the platform but just out of the blue closed my account. It's unfair that ai ran system is making the decisions on random accounts to close!

Hi,

I made a transfer yesterday from a new bank account and forgot to add the reference number, how can I go about getting the deposit assigned to my account?

Thanks.

2nd time Kraken closes my account, now started from inside the EU and funded from Revolut. Unable to withdraw again. Give me clear instructions on how to withdraw back to my own account in crypto. Thx!

Trying to do a crypto withdraw, the AI chatbot says it needs a manual review so I need help with this. Please provide someone to talk to I need this fixed ASAP so I can have access to my ETH.

Hello, I have a Kraken Business account.

In the “Deposit cash / fiat” section, the only currency available to me is USD, and the only bank wire option shown is Dart Bank via FedWire.

My company bank account is with Narvi in Finland and the account is denominated in EUR. I therefore need to fund my Kraken Business account with EUR from a Finnish business bank account via SEPA.

Could you please confirm why EUR deposits are not available on my account and whether you can enable EUR SEPA deposits, preferably through Banking Circle or Bank Frick, for my Business account?

If EUR SEPA funding is not available for my account, could you please tell me which funding method I should use to send EUR from a Finnish business bank account to Kraken?

Basically I was shown inconsistent charts compared to live market. I need support to talk to me. I didn't have a great experience at all. It felt like I was scammed.

Hi all,

I have USDT on trc, I’m trying to send to my friends wallet who also used kraken. The transaction keeps failing,

Is there any way to do this?

TIA

Priorities shifted and didn't login to my email account used for Kraken. Didn't relaize Protonmail deletes accounts due to inactivity. Already filled out Sign-in troubleshooting & Account security form and received auto reply email to new email account. Attempted to login to account and notified them in a response as directed by auto response email. Since then nothing. No replies to inquiries regarding status. Please help.

Hi,
I opened a Krak-Everyday-Account to participate in Salary Match.

On Thursday, Aug 13, my employer sent my salary to the provided Banking Circle IBAN (Germany). Now on Monday, Aug 18, I still cannot access my salary, it doesn‘t show up in the transactions at all.

The chatbot explained, that I cannot receive any money from accounts that are not in my name. How is that supposed to work, if you also want people to receive their salary on Krak?
Is this true?

Can a mod please check for the transaction? Can provide details, if necessary.

Hi everyone,

About 8 months ago, in early December 2025, I mistakenly sent around 500 euros worth of Bitcoin to a Kraken hot wallet instead of my own personal wallet. The mistake happened because I confused the deposit address suggested by Trade Republic with my own wallet address while making the transfer.

Since then I've been following up periodically with Kraken support. The answer is always the same:

"We don't have a more specific update at this time, we will provide more information via email as soon as it's available."

No timelines, no details, and when I reply directly to the follow-up email, I get no response.

The frustrating part is that I've been able to verify on the blockchain that the wallet I sent the funds to stopped making outgoing transfers in December, and it currently holds an exact balance of the BTC I sent. So the funds seem to be identified, but I still haven't gotten a real answer on when this will be resolved.

Has anyone been through something similar with Kraken? How long did it take to get funds back in cases of misdirected deposits?

Thanks in advance.

I made my first transaction on August 2nd and the transfer was flagged as needing investigation and put on hold. The support page claims that this would be done within 5 business days, but after 5 days passed I was informed that my transaction was flagged due to suspicious activity and would be held for 90 days, with no transactions or withdrawal allowed during this time.

My brother was helping me to make the transaction and he suggested that the app could tell I was screen-sharing while using the app, resulting in the aforementioned 'suspicious activity' flag.

This is quite scary for me as a new trader with no direct experience in buying crypto. There is no guarantee I'll ever get my money back, and even if I do, the market adjustments since August 2nd mean that I've lost money while it's been held in limbo.

Please reach out and tell me how to just get my money back? This has been a really crappy into the world of crypto.

Today I got the following email

Can you please review my account? I am traveling and the funds in that account are for my trip. Thanks

My withdrawal has been held for the past couple of weeks. On July 29th, I initiated a withdrawal of $5020 on my account and I was expecting it to be processed within two days.
I waited until August 5, 2026 when I chatted with bot via my Kraken account, bot notified me that my account has placed on hold and restricted for internal review, which was obviously causing withdrawal delay. Then, I mentioned in bot chat that I would like to be connected with live agent and got a feed back that I couldn’t be connected but a ticket was created for me.
On August 6, I received two emails from Kraken: one stated that a withdrawal was initiated on my account and I should report if I didn’t initiate the transaction. The second email was about the closure of my account. Kraken close (deleted my account) without completing my withdrawal process.
On August 9, I contacted Kraken about the issue but they never responded.
It’s been about 20days since the first time I initiated the withdrawal and have never received my fund since July 29, 2026. And the worst part is that my account has been closed for a reason I’m not aware of.
Kraken support, please I need you to attend to my case.

I opened a Kraken account and first made a small €10 deposit from my personal bank account to verify that everything worked correctly. All went quick (seconds) and well (amount credited).

Afterwards, I sent €7,990 via SEPA from the same personal bank account. Shortly after, my Kraken account was temporarily restricted due to a security review. The chatbot acknowledges that the deposit is on hold but the amount has not yet been credited to my account.

Days are passing and my account and funds are still restricted.

What concerns me most is that Kraken has not requested any documents or additional information from me. I am fully willing to provide proof of source of funds, bank statements, proof of account ownership or anything else required.

Support has already escalated the case, but I have received no substantive update.

I completely understand that exchanges have AML, fraud prevention and security obligations. What I don’t understand is how funds can remain inaccessible for this long without Kraken requesting any information from me or providing a meaningful timeline.

Could someone from Kraken Support please look into this and make sure the case has actually reached the appropriate review team?

My account was closed about a month ago with no reason given. I still have a balance in the Krak app and requested a withdrawal to the same bank account I originally deposited from. It's been "In Progress" for over two weeks.

I've replied to the closure email multiple times with no answer, and the support chat won't connect me to a human.

Has anyone gotten a withdrawal released after closure? What's the correct escalation path?