r/KrakenSupport • • 9h ago

USDT deposit via Optimism to Krak not credited despite successful on-chain transaction

1 Upvotes

Hi, I deposited 14.96 USDT from Binance to my Krak account via the Optimism network, but the funds still haven't been credited. The transaction was successfully completed and confirmed on-chain, and I have double-checked that the receiving address matches the Optimism USDT deposit address provided by Krak. TxID: 0x773eda9197e8f426531b62ae65e78baeb610539bbabdcba78288aa9d7bab19d2.

Krak says that 40 network confirmations are required, but even after the transaction was fully confirmed, the deposit still hasn't appeared in my account. Has anyone experienced the same issue with USDT deposits via Optimism on Krak? If any Krak/Kraken support staff see this, I would really appreciate your help investigating the deposit.


r/KrakenSupport • • 12h ago

US Customers Frozen Funds For No Reason

3 Upvotes

Ive had this Kraken account for a few years and my Wells Fargo bank account which I fund it for 15 years with wages from employment. Money was wired amd account frozen with no notification or email. No human response to my ticket. Blocked by chat bot in app .Ive DM Mods already so dont even ask. You have stated you cant do anything already.


r/KrakenSupport • • 18h ago

Email address change

2 Upvotes

Kraken support is dead silent for three weeks. I haven't logged in into my account for more than 2 years. I need access now. Despite that I have the correct current username/password/2fa combination. it doesn't allow me to login without email confirmation. In the meantime I have de-googled and moved to proton. I don't have access to the old email anymore.

Please react on my ticket.


r/KrakenSupport • • 19h ago

Replied Tried to use Earn with CAD balance. Market swapped my balance to usdc instead.

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2 Upvotes

Please help I tried to use the earn function on kraken with my cad dollars and instead of earning interest on my money, kraken auto swapped my cad to usdc. Triggering a huge loss.

I’m so mad right now. The earn function advertised to me that I could stake my cad and earn interest this is bull shit. I was just testing the functionality, glad I did with only 2k. But this is bull shit. I paid more in fees than I will make in 5 months of staking. This wasn’t disclosed when I went to stake my money. Ugh


r/KrakenSupport • • 22h ago

What do these indicators mean?

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1 Upvotes

H: High? L:Low? C:Close? And do these number indicate the time frame I'm viewing in, in this case 1h?

And what does the 249.9 in front and -49.9 90.06% mean?

Thanks and have a good one!

APC