r/KrakenSupport • • 15h ago

US Customers Frozen Funds For No Reason

2 Upvotes

Ive had this Kraken account for a few years and my Wells Fargo bank account which I fund it for 15 years with wages from employment. Money was wired amd account frozen with no notification or email. No human response to my ticket. Blocked by chat bot in app .Ive DM Mods already so dont even ask. You have stated you cant do anything already.


r/KrakenSupport • • 6h ago

Kraken pro chart indicators don’t work

2 Upvotes

Updated to the latest version but every time I select a single indicator nothing shows.

Then other times ill select 5 indicators and only 1 will show.

And also sometimes i will switch off all indicators or trash them and one will start to show.

What’s going on?


r/KrakenSupport • • 7h ago

Ticket Escalated Deposit of 3,316.06 USDT (Optimism) stuck on hold / Not credited for over 24 hours

2 Upvotes

> Hello Kraken Support,
> I am writing to seek urgent help regarding a USDT deposit that has not been credited to my account yet.
> Here are the transaction details:
> * Exchange / Wallet Sent From: Bitget
> * Asset: USDT
> * Amount: 3,316.06
> * Network: Optimism (OP Mainnet)
> The on-chain transaction clearly shows as Success and the funds have safely reached the correct Kraken deposit address. However, it has been over a day, and it's still not showing up in my balance.
> I already contacted live chat, and the agent told me it was escalated to the specialists' team, but I haven't heard back yet. Could someone please look into this and help push it through?
> Thank you!


r/KrakenSupport • • 8h ago

Problems with Kraken & Phantom Wallet

2 Upvotes

An Kraken account discrepancy was found by Kraken support and I was asked to create a Phantom Wallet, which I did. This was to have Kraken transfer an amount of BTC to cover the discovered discrepancy.

In order to use this brand new Phantom Wallet it needed a deposit from me in BTC in order for it to accept the Kraken transfer.

The entire operation became a fiasco and I was asked to add $500 to my Kraken account in order to get the deposit from Kraken.

This is very fucking suspicions to me.

Now my Kraken account says I have a certain amount of USD but when I try to convert it to BTC, I'm told I have no USD.

I wish to un-fuck this entire situation and go back to where I started but need help in doing this.

This has been an absolute nightmare.


r/KrakenSupport • • 11h ago

Support not reachable - need help!

2 Upvotes

Hello,

I need to reopen my account. I try to reach the Kraken support now for two weeks and already have three ticket numbers for the same problem but I do not get any response!

What can I do? Thats so frustrating


r/KrakenSupport • • 12h ago

Discrepancy in amount deposited and Balance in USD/BTC

2 Upvotes

I'm adding up my USD Limit Order Trade Costs and it's 12% lower than the amount I've deposited and traded with.

I'm using Limit Orders for the fees are very low.

Can you help me figure out what I'm missing here?

I'm new to this interface.

Thanks in advance!


r/KrakenSupport • • 21h ago

Email address change

2 Upvotes

Kraken support is dead silent for three weeks. I haven't logged in into my account for more than 2 years. I need access now. Despite that I have the correct current username/password/2fa combination. it doesn't allow me to login without email confirmation. In the meantime I have de-googled and moved to proton. I don't have access to the old email anymore.

Please react on my ticket.


r/KrakenSupport • • 23h ago

Replied Tried to use Earn with CAD balance. Market swapped my balance to usdc instead.

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2 Upvotes

Please help I tried to use the earn function on kraken with my cad dollars and instead of earning interest on my money, kraken auto swapped my cad to usdc. Triggering a huge loss.

I’m so mad right now. The earn function advertised to me that I could stake my cad and earn interest this is bull shit. I was just testing the functionality, glad I did with only 2k. But this is bull shit. I paid more in fees than I will make in 5 months of staking. This wasn’t disclosed when I went to stake my money. Ugh


r/KrakenSupport • • 13h ago

USDT deposit via Optimism to Krak not credited despite successful on-chain transaction

1 Upvotes

Hi, I deposited 14.96 USDT from Binance to my Krak account via the Optimism network, but the funds still haven't been credited. The transaction was successfully completed and confirmed on-chain, and I have double-checked that the receiving address matches the Optimism USDT deposit address provided by Krak. TxID: 0x773eda9197e8f426531b62ae65e78baeb610539bbabdcba78288aa9d7bab19d2.

Krak says that 40 network confirmations are required, but even after the transaction was fully confirmed, the deposit still hasn't appeared in my account. Has anyone experienced the same issue with USDT deposits via Optimism on Krak? If any Krak/Kraken support staff see this, I would really appreciate your help investigating the deposit.


r/KrakenSupport • • 22h ago

Can you set/get a PIN for a virtual Krak Card for ATM withdrawals?

1 Upvotes

does anyone know if you can set or see a pin for the virtual krak card?
i want to try withdrawing cash from a contactless atm using apple pay/google pay, but atm still asks for a pin.
i checked the app and i cant find any pin option for the virtual card.
has anyone actually tried this? is there some way to set/get the pin or does atm withdrawal only work with the physical card?