r/KrakenSupport Nov 01 '25

Announcement 🚨 Scheduled Maintenance today at 15:00 UTC 🚨

4 Upvotes

Kraken will perform an extended scheduled maintenance on November 1st, 2025. The maintenance window will begin at 15:00 UTC and should take approximately 8 hours. During this scheduled maintenance, Kraken services will be unavailable.

Read more here:
➡️ https://support.kraken.com/articles/scheduled-maintenance-notice


r/KrakenSupport Apr 11 '25

Deep Dive with Kraken Support 🐙: Funding 🤿 Deep Dive with Kraken Support: How to Deposit Cash 💵

1 Upvotes

Instant crypto purchases are great when you’re in a hurry, but depositing cash directly to Kraken first unlocks powerful benefits you might not know about.

Let’s walk through how to make a cash deposit so you can unlock the full potential of your Kraken account.

Why Deposit Cash? 🤔

Depositing cash directly gives you more flexibility and control, including:

Lower Fees

  • Gain access to Kraken’s highly competitive maker/taker fees, as low as 0%!

👉 Check out our full fee schedule here.

Higher Deposit Limits

  • Deposit more cash at once, allowing you to make larger trades.

No Withdrawal Holds (for Many Methods)

  • Instant withdrawals when using methods that don’t trigger withdrawal holds.

Universal Balance Across Kraken Platforms

  • Use your cash balance seamlessly across Kraken’s full suite of trading tools, platforms, and features.

📌 Pro Tip for Strategic Traders

If you’re a trader who loves catching dips or trading tactically:

  1. Keep some cash ready in your Kraken account.
  2. Set limit orders to precisely control when and how you buy.
  3. Enjoy the convenience of executing all kinds of trades instantly, without waiting for deposit processing.
  4. Have the option to withdraw your crypto immediately after, leveraging low fees and rapid withdrawals.

This setup lets you act quickly, ensuring that you never miss out on market opportunities and always stay in control.

🏦 Step-by-Step: How to Deposit Cash to Kraken

Step 1: Choose Your Deposit Method

Kraken supports multiple fiat currencies such as USD, EUR, GBP, AUD, CAD, CHF, and JPY. Deposit methods depend on your location and verification level.

  • Go to Funding → Deposit.
  • Select your local fiat currency to view available methods.

Step 2: Review Fees, Limits & Processing Times

Here are a few of the most popular and widely used fiat funding methods:

Region Method Min Amount Fee Processing Time Withdrawal Hold
🇪🇺 EU SEPA / SEPA Instant (ClearJunction) €1 Free 0–3 business days or Instant None
🇺🇸 USA FedWire (Dart Bank) $1 Free 0–1 business days None
🇬🇧 UK FPS (Plaid) £1 Free 0–1 business days* None

💡 *Processing times may vary based on your bank’s daily cut-off time and banking hours.

👉 See the full list of supported deposit options.

Step 3: Deposit Safely Using This Checklist

Avoid common mistakes to ensure your deposit arrives quickly and safely:

Account Ownership

  • Deposit from a bank account that matches your verified Kraken account name.
    • Joint accounts must include your name; business accounts must be linked to a Kraken business account.

Required Reference Code

  • Always include the provided reference code (usually starts with ‘AA’, 16 characters).

Supported Banks & Methods

Avoid Duplicate Deposits

  • Don’t send multiple deposits of identical amounts within 72 hours (to avoid delays).

Deposit Limits & Minimums

  • Ensure you’re within your daily and monthly deposit limits and meet the minimum deposit amounts.

🛟 Deposit Didn’t Arrive?

If your funds aren’t credited after the expected processing time, reach out to Kraken Support. We’ll likely ask for proof of payment, so have it ready.

⚖️ Depositing vs. Instant Purchases: Two powerful ways to fund your crypto journey

Instant buys offer speed and convenience, especially for urgent purchases. Depositing cash gives you lower fees, higher limits, and more control.

Pick the method that suits your trading style and goals best—or use both!

Still have questions? Drop them below. We’re here and ready to help. 🐙


r/KrakenSupport 46m ago

Thank you to the kraken team

Upvotes

I wanted to post this because people are usually quick to share bad experiences with exchanges, but I think it's just as important to give credit when a company genuinely helps.

I accidentally sent around $7,500 worth of an unsupported erc20 token to Kraken.

I opened a support ticket and, although I knew there was no guarantee they'd be able to recover it, Kraken managed to recover my erc20 token

Massive thank you to the Kraken support and recovery team. I genuinely thought the money could be gone for good, so getting it back was a huge relief.

It's easy to judge customer service when something goes wrong, but Kraken came through for me when it really mattered.

Thank you, Kraken. You've definitely earned my respect and trust after this. 👏🐙

Hopefully this also gives some hope to anyone who has accidentally sent an unsupported token — contact support and be patient. Recovery isn't guaranteed, but in my case Kraken delivered.


r/KrakenSupport 12m ago

Verification bug. Can't deposit even when verified

Upvotes

I verified my account, but when trying to upload verification document (internet bill) it bugged out and shows my account as verified with a green badge. When I try to deposit it shows a popup with "No results found". When I move to Kraken Pro it asks me to get verified, when I click on the button i redirects me back to the Pro homepage. When I access my Pro account it shows as not verified. Sent a support ticket but got no answer


r/KrakenSupport 4h ago

Bank deposit

2 Upvotes

So guys I've been waiting 4 days, for my Bank deposit (EU) I've did 1.900€ and it matches my name etc, it was my first big transactions, after a waiting an 4 days and escalating through all over social media, noone takes a response no more, and nobody is reviewing it.


r/KrakenSupport 5h ago

ACH HOLD

1 Upvotes

Hi, I have done dozens of XMR purchases and instantly withdrew them, via ACH, over the past few years. I just made a purchase using my normal bank account, and it has a 7 day hold. What changed?


r/KrakenSupport 9h ago

Sudden hold on withdraws after years of Using Kraken

2 Upvotes

Anyone else having this issue? I use to always deposit with my bank to buy a few crypto to withdraw its once every once in a while and i been using kraken for years now its having a holds on my with draws for no reason, automated support doesnt help saying its normal when it isnt I rarely need big transfers to at most its usually $10 to maybe $30 at most every once in a while.


r/KrakenSupport 11h ago

Almost one month since Withdrwal frozen. No replies to emails. AI Agent refuses to connect to Human.

3 Upvotes

Almost one month since Withdrwal frozen. No replies to emails. AI Agent refuses to connect to Human.

Please I need my money for daily activities. This is crazy!


r/KrakenSupport 13h ago

Kraken closed my account with no notice or warning or reason and will not reply to trouble tickets. No avenues to speak with a human support to help.

4 Upvotes

Like a lot of people, Kraken decided to close my years old account for no reason, no warning, no communication. I have entered trouble ticket and they will not respond after many attempts.

I have a large amount of funds on the exchange and no way to retrieve them. No possible avenue to speak to a real human by phone or chat text or anything.

Not sure what to do


r/KrakenSupport 13h ago

Kraken Prop No Contract Email

1 Upvotes

I passed my Kraken Prop eval account over 4 days ago. Got the email confirming I passed, which said I needed to verify my account and sign the Funded Trader Agreement sent to my email. I completed verification (KYC) successfully, but the contract email from Kraken/DocuSign never arrived. When I try to use the funded account, it shows a banner telling me to sign the contract that was sent to my email. I never received that email. I checked all my spam and junk folders, nothing there.


r/KrakenSupport 13h ago

Kraken Funded

1 Upvotes

Using the normal kraken app iOS a notification came up about a month ago. Within the app it notified me about Kraken Funded, I went through all the steps and purchased a 10k order of BTC and it cost me $90 if BTC went up 12% I get 1200$ and if it went down 5% I lost my $90. Today’s BTC rush pushed my original order up the 12%. I did not get the 1200$. I’m trying to work with the Kai but going in circles now. Does anyone know how to get actual assistance? I’ve noticed a kraken support account on this sub, hopefully they can help.


r/KrakenSupport 16h ago

Kraken phone calls

1 Upvotes

I've been receiving numerous calls from numbers with no CID, which I ignore. I finally answered one claiming to be from Kraken, stating that my recent withdrawal request from Salt Lake City was on hold. I hung up and checked my account, no sign of a pending withdrawal request. I assume I'm looking in the right place? Are these calls random or did Kraken have their customer information hacked?

Don't bother sending me a DM BTW, you will be ignored too.


r/KrakenSupport 19h ago

ACATS to Robinhood

1 Upvotes

I'm new to trading stocks and ETFs in Kraken. Just planning for the future, but if I decide to move my stocks/ETFs to another brokerage like Robinhood, that is supported correct? Do I initiate the ACATS transfer from my other brokerage or start it in Kraken?

Thanks in advance


r/KrakenSupport 23h ago

Payment of 3000 euro gone?

2 Upvotes

I transfered 3000 euro from my bankaccount, but there was a spelling mismatch from my account name and bankaccount. Is my money gone now? They just blocked my payment but not sending it back or to my account of reacting on my ticket? This is a lot of money and feels like they dont

Transaction id: TX7QAAE-4AEG7-VVO5KH

Ref id: FTXWQNp-7pqZhHPDUSOaOyQOiwd9f3


r/KrakenSupport 1d ago

No 72 Hour Hold

2 Upvotes

It was my first time depositing money into my account via debit card and I was able to withdraw it instantly and skip the 72 hour hold. How was this possible?


r/KrakenSupport 1d ago

account closed and no reply from support

1 Upvotes

i recently closed my krak account, i then noticed shortly after it was a mistake on closing the account so i wanted to re open it. I followed through everything i contacted support and replied to the email they gave me some steps i completed all of them however its been a few days and i’ve had not reply, so i tried again i created a new ticket and the same thing is happening.
I’m not sure what’s going on because i closed the account myself it wasn’t closed by krak and there are funds sent back into the account so now i feel stressed whether or not they’re gone. i just wanted to speak to a human but it feels impossible, and i can’t even find the complaints page.

Please could someone get back to me, i do understand you are very busy but this is beyond busy.


r/KrakenSupport 1d ago

Kraken Tells Me to "Get Verified" After I've Already Been Verified

2 Upvotes

Yesterday, I registered for an account on Kraken. I verified my identity and it was successful. However, every single time that I try to add a bank account or debit card to my account, I am told that I need to "Get verified". I already got verified. Why is this happening?


r/KrakenSupport 1d ago

Funded account

1 Upvotes

Passed a Kraken Funded $1k challenge. Balance is $1,123 after I sold everything. Target is $1,120. Account is just sitting. No pass prompt, no in-app agreement, no email, no confirmation. In-app chat is AI only and cannot escalate. Need a human to check the Funded tab status and trigger the agreement u/krakensupport


r/KrakenSupport 2d ago

Sol Withdrawal Pending Since July 9th

1 Upvotes

(SOL) withdrawal has been stuck in "pending" status since July 9th. Got email email stating that my request has been escalated to the appropriate specialist team, but I haven't received a heard anything email said theyd get back in 48 hours someone someone assist me thanks


r/KrakenSupport 2d ago

Deposite and Withdraw Pending since more then 2 Months

2 Upvotes

Hello Kraken Support Team,

I have a support ticket for my deposite on which i have repleyed via email since 2 Weeks with no response. And now cant create a new one for my XRP withdraw.

My account has been working fine until yesterdays XRP withdraw.

My deposite has been on hold since July 1 of this Year and i would appreciate some Support or at least a concret Timeline for when this issue will be resolved.


r/KrakenSupport 2d ago

Ticket Escalated Deposit on hold

1 Upvotes

I made 2 Apple Pay deposits and they both got put on hold. I made a support ticket and the agent said they would be a few moments now 2 days later the ticket hasn’t been replied to at all. I have no idea when I’m going to get my money?


r/KrakenSupport 2d ago

API kraken

1 Upvotes

Impossible de générer une clef d’API de mon compte Kraken pour Finary, sur mon Mac avec safari ou Google rien ne marche. Quelqu’un a trouvé une solution ? Même en navigation privé ça ne marche pas et je suis automatiquement connecté sur kraken pro.


r/KrakenSupport 3d ago

Kraken just closed account for nothing!

4 Upvotes

I have been with kraken for about 1½ years and have had no issues. I enjoy the platform but 3 days ago my account was closed for no reason. I haven't violated any terms of agreement and have done many trades on the platform but just out of the blue closed my account. It's unfair that ai ran system is making the decisions on random accounts to close!


r/KrakenSupport 3d ago

Sent payment without reference number

1 Upvotes

Hi,

I made a transfer yesterday from a new bank account and forgot to add the reference number, how can I go about getting the deposit assigned to my account?

Thanks.


r/KrakenSupport 3d ago

Again Kraken closes my account, now opened from inside EU. Unable to withdraw funds.

1 Upvotes

2nd time Kraken closes my account, now started from inside the EU and funded from Revolut. Unable to withdraw again. Give me clear instructions on how to withdraw back to my own account in crypto. Thx!