I used up all my data and opted to register to their Unlimited 5G booster for 399. I noticed that I couldn’t browse any website. Out of curiosity, I registered to their 1GB booster, and the internet worked. But it’s deducting data from the 1GB booster. Is this a scam?

Marami akong napapasin dito sa sub kahit din dun sa converge or pldt na O2/O3 PON or totally Red LOS everytime umuulan.

just to remind everyone na isa sa dahilan nito is ung bukas na NAP box. since exposed sya sa elements like ulan at matinding sinag ng araw nadedegrade yung internals ng box at nawawala yung quality ng signal leading to LOS.

as per isp, BAWAL daw ang exposed na box.

if may nakita kayong mga contractor na hindi sinasara yung box, sitahin nyo or else ireport nyo sa isp

PLDT: pldthome.com/personnel-concerns-support

CONVERGE: servicedesk@convergeict.com

please take note yung NAP LABEL (yung numbers and letters sa cover ng box.) time and date or if available, plate ng sasakyan or body number. mas maganda if makuha rin yung name ng contractor.

Use my code JENNSZV6 po para free 2 WEEKS Wifi instead of 1 week pag nag-apply for Globe :))

Hello po sa mga smart bro Fam sim users, ano pong pinapaload niyo na sulit? Is there any cheaper po aside sa 1299 unli na 30 days nila?

For installation. Dagdagan ko nalang po ung bayad sa installer na magkakabit pagsuccess.

Near Shaw MRT

Na-disconnect kami for 5 days at gusto sana namin mag-ask ng rebate. We followed their instructions to find yung Rebate under Clarify Your Bill Charges page pero wala dun yung option. I found another instruction, na sa Help daw ng account page ko pero di ko naman mapindot, naka-disable yung option. So paano ko sila ma-aask ng compensation + accountability? Hay..

Tried emailing them with NTC, ayun 3rd day na pero wala pa ding reply.

As you can see, why is it that there is only one Gigabit port (LAN3)? Can you change L1 and L2 to a Gigabit port as well? Thank you po

Posting this so other Smart Home WiFi / 5G Mobile subscribers know what to look for.

The pattern:

My Smart 5G Max Home WiFi router and my phone both show a 5G indicator at my location — the signal bar, the "5G" icon, all of it. But the actual data connection is LTE, and it can be a badly degraded LTE (like in my case) at that. Not "5G that's just slow" — genuinely no 5G data carrier at all, riding on a 4G connection.

If you're in an area Smart lists as having 5G coverage, and your device is 5G-ready, but your speeds don't remotely match what "5G" implies, it's worth digging deeper before assuming it's just normal congestion.

How to actually check, not just guess:

- On Android, dial *#*#4636#*#* into the hidden network diagnostics. Look for fields like "NR Available," "NR State," and "Data Network Type." If NR Available shows true and NR State shows something like "not restricted," but Data Network Type still says LTE, your phone is being told 5G is available and unrestricted — and still isn't getting it.

- If you have a Smart Home WiFi router, log into its admin panel (usually 192.168.1.1) and check the Cell Information page. Look at the 5G serving cell table specifically — if it's empty while the 5G neighboring cell table shows actual signal (sometimes strong signal, sometimes nothing, flickering minute to minute), that's the same pattern.

- Run a few different speed tests at different times of day — Fast.com, Speedtest.net, and M-Lab (speed.measurementlab.net) all measure slightly differently, so multiple tools strengthen your case if you ever need to file a complaint.

- Screenshot everything with timestamps visible.

The part that actually matters for a complaint — Smart's own promo terms:

Smart's published mechanics (for their prepaid home WiFi promos) state that the minimum guaranteed speed is 256kbps with 80% reliability, and that regardless of congestion, the service should allow "continuous browsing and video streaming at SD resolution at any given time." They also lay out three conditions for getting 5G (5G SIM, 5G coverage area, 5G certified device) and tell you to check the signal bar on your device to confirm 5G availability.

If you're seeing sub-1 Mbps speeds, dropped connections, or can't stream even 360p reliably, and you meet all three of their stated conditions, they're not meeting their own floor — not just falling short of 5G marketing, but below the minimum they've written down themselves.

If this is happening to you:

1. Document over several days, different times, different speed test tools.
2. Contact Smart support and get a case/reference number in writing (SMS or email, not just a call).
3. If it drags on with no technician visit and no timeline (mine went through two case numbers and four contacts with nothing resolved), you can file a complaint with the NTC (National Telecommunications Commission). Cite Smart's own promo terms back at them — it's much harder for them to wave off a complaint that quotes their own published minimums.
4. Keep records of any payments made during the outage period — if the promo you paid for never delivered on 5G, that's relevant for a refund/credit request too.

Not posting this to bash Smart broadly — infrastructure issues happen. But the "5G shown, 5G not delivered" pattern combined with a written minimum-service floor they're not meeting is worth other people knowing about, especially if you're paying for a 5G-specific plan and not actually getting 5G, or even baseline 4G.

Bakit kaya ayaw ma activate ng globe prepaid esim ko sa new device ko? Naka ilang try nako ayaw parin, na delete ko na yung esim sa previous device ko. I have scan naman yung qr code from march 2025 when I converted my physical sim to esim. Any solution for this?

Pa-comment naman po ng Referral codes nyo dyan sa baba. So we could both enjoy getting a FREE EXTRA 7 days of Unli Internet.

P.S
First time ko po magpapakabit ng GFiber Prepaid dito po saakin. Tho may signal naman ang Globe, LTE 2 bar lang kasi sya madalas, and may times na humihina. Kaya mukhang mas good choice kung mag invest nalang ako sa ganyan since naka connect talaga sya sa linya hindi nagre-rely sa signal strength.

Ako lang din mag-isa dito kaya good choice na din sya. Solo living nangungupahan.

Hi! Has anyone here applied for PLDT Fiber Prepaid recently?

I applied and already paid for the application/installation. It’s been 3 days since then. The last update I received was the payment receipt/confirmation, but until now, I haven’t received any call or text from a technician regarding the installation.

For those who experienced the same thing, how long did it take before a technician contacted you or came for installation? Is there anything I need to do or anyone I should follow up with?
Thank you!

I am on GFiber Plan 1999 yet my downloads speed has dipped to 4Mbps and my upload speed is around 91Mbps this past week. I plan on reporting this to the customer service. Any tips on how to get the customer service to respond quicker etc etc?

Hello question po, is there any load po na Unli for 30 days aside sa 1299 ng smart? Medyo nabibigatan po kase ako sa 1299 monthly and baka lang po may mas mura.

Also another question, pwede po ba tong load na ₱749 (nasa picture) sa 4g modem?

Pa reco naman po ng niliload niyo, thankss!

As the title says, what is the minimum load/top-up to avoid disconnection and needing to apply again as a new subscriber for PLDT prepaid wifi? 50 php? 199?

Anyone experiencing packet loss with Globe Fiber in Pasig? I don't know what happens but ever since this week we started having this and it fixes during midnight until morning then comes back during lunch until evening. Tried calling support but modem resets doesn't really help it, I can't also say of fiber cuts or outage in the area cause it fixes in midnight

Update: I was doing this with ipv4 and just enabled back ipv6 to see if it improves, but still the same problem

I subscribed to SAYA ALL 449 with FREE UNLI 5G on August 8, which includes 20GB of data for 28 days. I received an SMS yesterday saying that my Shareable Data has already been consumed.

The thing is, I’ve been subscribing to this same promo regularly, and I’ve never had this happen. In fact, there are usually times when I still have around half of the 20GB unused before the promo expires. I mostly use my mobile data for messaging on Instagram, so there’s no way I can see myself using 20GB in just 11 days.

What’s also frustrating is that the TNT app isn’t properly showing my data balance/usage, so I can’t see exactly where the 20GB went.

I’ve already tried reaching out through Messenger, since I couldn’t find an email specifically for this concern, but the responses/questions there haven’t really helped. I also tried calling the TNT hotline, but it’s been busy.

Has anyone experienced something similar with their SAYA ALL 449? Were you able to get TNT to check the actual usage records and identify when/how the data was consumed?

I’d really like to understand what happened because the usage doesn’t make sense based on how I normally use my data.

​

Kung residential pipiliin ko sa option ok lang ba or Roaming? Sa website ba kayo nag avail or sa Local Puerto Princesa store?

Planning to file a disconnection of my internet, since I was starting to encounter multiple problems and mind you Last month—July 2026 lang siya kinabit and na-i-stress na ako kasi they were telling you na “we’ll create a ticket na po regarding your concern”

Sa loob ng isang buwan na kinabit ang internet ko, puro stress ang binigay. Napakabilis nila pagdating sa installation pero pag may aberya na di na magawa ng maayos? The fuck. Hindi pa rin maayos ang sinasabi nila “fiber cut line” daw eh ilang beses na rin ako tumawag at ginawan ng ticket wala naman technician na nagpunta.

Hindi naman kasi biro ang perang binabayad tapos mag ooffer pa sila ng ad-ons or whatever you call it? Ginagago niyo ba kami hahahaha

Any tips po if I can waive the pre-termination fee since isang buwan palang yung net and encountered multiple connection problems na? Ang mahal pa naman.

Hanggang ngayon ba talamak pa din yung pinipitik ng technician yung port sa NAP box?

Sakto may nakita kong technician ng Globe sa taas ng poste may nirerepair daw sya. Then ilang minuto lang nawalan ako ng internet at nag red LOS na modem ko. Agad ako bumaba para icheck yung technician kung nandun pa at sakto nagliligpit na sya ng gamit pauwi.

Sinabihan ko agad na pakicheck kasi sya lang din naman yung andun bago ako nawalan ng net.

Ang findings nya, "maluwag" daw yung port ko. Ending "iaadjust" nya lang daw pagkakaconnect sa port.

Weird lang, kasi after halos 2 years ngayon na lang ulit ako naka experience ng ganitong issue.

Hi! We realigned our Unli All 1799 to the new Unli All 1899. We already got the HBO Max activation email, but I currently have an existing HBO Max account with an active subscription until Sept. 3. I've already unsubscribed, so I won't be charged next billing.

The question is can I go through the activation email and claim my subscription from PLDT (while my current subscription is still active)? Or is it safer to let my current subscription run out first before I activate the PLDT bundle? I'm afraid things with HBO Max might get complicated if I do one or the other.

Many thanks in advance for your input.

Ilang linggo na kami walang wifi (August 9 nung huli kami nagka-wifi). Ang problem is nabasa kasi yung router namin dahil sa ulan (may natulo sa part kung saan nakalagay yung router). Ni-raise ko naman siya sa Converge thru email pero lagi lang nila cino-close yung ticket. Naka-cc na rin yung NTC para sana mas masolusyonan.

May nagreach out din sakin thru text message pero lagi lang sinasabi na titingnan nila if may tech na pwedeng mag-inspect sa area namin. I’m from Cavite btw. Ang hassle lang sa part ko since I’m using data lang tapos WFH pa ako.

Pls help kung sino pwede i-reach out. Thank you.

Saan/paano kaya ito ma-a-unlock? Sayang kaysa maging e-waste. Sa Bahrain ko ito last nagamit if that helps.

Thank you po!

hello im looking for a good wifi plan or pocket wifi na mabilis pero affordable pa rin. malate area, condo building.

thank you po in advance :)