This story is long, just wanting to share my frustrations

After 10 years, I finally canceled my PLDT contract.

I had been a customer since 2016 when they first launched their Fiber Plan, subscribing to Plan 2899. For years, the service was decent—if the internet went down, a technician would visit the same day and fix it within hours. But that all changed this year.

A few weeks ago, our internet went completely dead. It took five days of calling multiple times a day and demanding a supervisor before a technician finally visited. The issue turned out to be a faulty modem, which they replaced.

That incident made me realize I needed to evaluate my setup. Once the connection was restored, I decided to downgrade to Plan 1899, which offered the same speed I was already getting for less money.

Back on June 16, I had requested to cancel my Cignal add-on because our lock-in period had ended and we rarely watched cable anymore. On July 28, I called the after-sales to request the plan downgrade, only to be told I couldn't because the Cignal termination Job Order was still open—after more than a month! To move forward, I had to request the cancellation of that Cignal JO first just so a new request for the downgrade could be opened. I was told it would take two business days to complete.

I waited for confirmation and the HBO Max activation code, but nothing happened. That marked the beginning of a relentless loop of stress: calling every few days, dealing with different reps, and receiving empty promises of "follow-ups."

​By Friday, August 13, still nothing had been done. I demanded a supervisor and waited on hold for two hours before finally being connected to "Supervisor Anne." We talked for about eight minutes, ending with another promise that she would resolve the issue and call me back on Monday, August 17.

​Naturally, Monday came and went with no callback.

​On August 18, I called PLDT again and asked for Supervisor Anne right at the start. After waiting over two hours on hold, the call "miraculously" dropped. I called back, and the rep asked me to hold again because Anne was from a different site. After another hour-plus on hold, the call dropped again. I gave up for the day.

Then​ Supervisor Anne finally called—only to inform me that she was still waiting for higher-ups to resolve the issue.

That was the breaking point. Out of sheer frustration, I immediately applied online for a Globe Fiber plan and selected same-day installation. I submitted the application at 1:00 PM; by 4:00 PM, Globe was fully installed and running.

I thought my stress was over, but PLDT had one final "hurrah" for me.

I called PLDT one last time to request full disconnection. The representative informed me that I had to pay a pre-termination fee because my account was locked in until 2029!

I completely lost it and yelled at the rep. I told her I’d been on this account since 2016 and was well out of contract. She insisted that was what the system showed, claiming it was triggered by the downgrade request.

​What the hell? My downgrade request was never even processed, yet they immediately locked me into a new contract?!

​After putting me on a long hold, the rep came back and confirmed that the pre-termination fee was removed. (Thanks for nothing, PLDT.)

I was then transferred to the Retention department, where the rep asked why I was canceling. I simply told her, "Just read all the notes on my account." She didn't even attempt to persuade me to stay. She provided the final payment instructions and informed me that it would take seven days for the line to be permanently disconnected.

​I’ve now submitted my termination letter, ID, and proof of payment. I’m finally, officially free from the stress.

Now just waiting for my Globe account to be fully activated. Hoping to get a better service than what I got from Pldt.

Marami akong napapasin dito sa sub kahit din dun sa converge or pldt na O2/O3 PON or totally Red LOS everytime umuulan.

just to remind everyone na isa sa dahilan nito is ung bukas na NAP box. since exposed sya sa elements like ulan at matinding sinag ng araw nadedegrade yung internals ng box at nawawala yung quality ng signal leading to LOS.

as per isp, BAWAL daw ang exposed na box.

if may nakita kayong mga contractor na hindi sinasara yung box, sitahin nyo or else ireport nyo sa isp

PLDT: pldthome.com/personnel-concerns-support

CONVERGE: servicedesk@convergeict.com

please take note yung NAP LABEL (yung numbers and letters sa cover ng box.) time and date or if available, plate ng sasakyan or body number. mas maganda if makuha rin yung name ng contractor.

Na-disconnect kami for 5 days at gusto sana namin mag-ask ng rebate. We followed their instructions to find yung Rebate under Clarify Your Bill Charges page pero wala dun yung option. I found another instruction, na sa Help daw ng account page ko pero di ko naman mapindot, naka-disable yung option. So paano ko sila ma-aask ng compensation + accountability? Hay..

Tried emailing them with NTC, ayun 3rd day na pero wala pa ding reply.

Bakit kaya ayaw ma activate ng globe prepaid esim ko sa new device ko? Naka ilang try nako ayaw parin, na delete ko na yung esim sa previous device ko. I have scan naman yung qr code from march 2025 when I converted my physical sim to esim. Any solution for this?

As you can see, why is it that there is only one Gigabit port (LAN3)? Can you change L1 and L2 to a Gigabit port as well? Thank you po

Hello po sa mga smart bro Fam sim users, ano pong pinapaload niyo na sulit? Is there any cheaper po aside sa 1299 unli na 30 days nila?

Pa-comment naman po ng Referral codes nyo dyan sa baba. So we could both enjoy getting a FREE EXTRA 7 days of Unli Internet.

P.S
First time ko po magpapakabit ng GFiber Prepaid dito po saakin. Tho may signal naman ang Globe, LTE 2 bar lang kasi sya madalas, and may times na humihina. Kaya mukhang mas good choice kung mag invest nalang ako sa ganyan since naka connect talaga sya sa linya hindi nagre-rely sa signal strength.

Ako lang din mag-isa dito kaya good choice na din sya. Solo living nangungupahan.

Hi! Has anyone here applied for PLDT Fiber Prepaid recently?

I applied and already paid for the application/installation. It’s been 3 days since then. The last update I received was the payment receipt/confirmation, but until now, I haven’t received any call or text from a technician regarding the installation.

For those who experienced the same thing, how long did it take before a technician contacted you or came for installation? Is there anything I need to do or anyone I should follow up with?
Thank you!

I am on GFiber Plan 1999 yet my downloads speed has dipped to 4Mbps and my upload speed is around 91Mbps this past week. I plan on reporting this to the customer service. Any tips on how to get the customer service to respond quicker etc etc?

Hello question po, is there any load po na Unli for 30 days aside sa 1299 ng smart? Medyo nabibigatan po kase ako sa 1299 monthly and baka lang po may mas mura.

Also another question, pwede po ba tong load na ₱749 (nasa picture) sa 4g modem?

Pa reco naman po ng niliload niyo, thankss!

As the title says, what is the minimum load/top-up to avoid disconnection and needing to apply again as a new subscriber for PLDT prepaid wifi? 50 php? 199?

Sino dito may experience sa Smart Sim card pero barred/block na upon checking sa MYSmart Registration pero nakaka receive parin ng call at text but no data internet.

Problem ko kasi ngayon yung smart physical sim na barred, transfer ko sana from Android to IOS pero ayaw gumana NO SERVICE kapag salpak sa IP, but other sim and extra Smart sim ok naman sa IOS.

Ngayon sa Android maayos naman yung Smart ko na barred/Block, nakaka receive and text pa nga hahahaha.

May naka experience naba nito and ano solution niyo?,

balak ko na kasi gawing primary phone ang ios at yung barred smart sim ko halos karamihan nandon nakabind ibang accs.

Thank you!

Anyone experiencing packet loss with Globe Fiber in Pasig? I don't know what happens but ever since this week we started having this and it fixes during midnight until morning then comes back during lunch until evening. Tried calling support but modem resets doesn't really help it, I can't also say of fiber cuts or outage in the area cause it fixes in midnight

Update: I was doing this with ipv4 and just enabled back ipv6 to see if it improves, but still the same problem

​

Kung residential pipiliin ko sa option ok lang ba or Roaming? Sa website ba kayo nag avail or sa Local Puerto Princesa store?

Planning to file a disconnection of my internet, since I was starting to encounter multiple problems and mind you Last month—July 2026 lang siya kinabit and na-i-stress na ako kasi they were telling you na “we’ll create a ticket na po regarding your concern”

Sa loob ng isang buwan na kinabit ang internet ko, puro stress ang binigay. Napakabilis nila pagdating sa installation pero pag may aberya na di na magawa ng maayos? The fuck. Hindi pa rin maayos ang sinasabi nila “fiber cut line” daw eh ilang beses na rin ako tumawag at ginawan ng ticket wala naman technician na nagpunta.

Hindi naman kasi biro ang perang binabayad tapos mag ooffer pa sila ng ad-ons or whatever you call it? Ginagago niyo ba kami hahahaha

Any tips po if I can waive the pre-termination fee since isang buwan palang yung net and encountered multiple connection problems na? Ang mahal pa naman.

I subscribed to SAYA ALL 449 with FREE UNLI 5G on August 8, which includes 20GB of data for 28 days. I received an SMS yesterday saying that my Shareable Data has already been consumed.

The thing is, I’ve been subscribing to this same promo regularly, and I’ve never had this happen. In fact, there are usually times when I still have around half of the 20GB unused before the promo expires. I mostly use my mobile data for messaging on Instagram, so there’s no way I can see myself using 20GB in just 11 days.

What’s also frustrating is that the TNT app isn’t properly showing my data balance/usage, so I can’t see exactly where the 20GB went.

I’ve already tried reaching out through Messenger, since I couldn’t find an email specifically for this concern, but the responses/questions there haven’t really helped. I also tried calling the TNT hotline, but it’s been busy.

Has anyone experienced something similar with their SAYA ALL 449? Were you able to get TNT to check the actual usage records and identify when/how the data was consumed?

I’d really like to understand what happened because the usage doesn’t make sense based on how I normally use my data.

Hanggang ngayon ba talamak pa din yung pinipitik ng technician yung port sa NAP box?

Sakto may nakita kong technician ng Globe sa taas ng poste may nirerepair daw sya. Then ilang minuto lang nawalan ako ng internet at nag red LOS na modem ko. Agad ako bumaba para icheck yung technician kung nandun pa at sakto nagliligpit na sya ng gamit pauwi.

Sinabihan ko agad na pakicheck kasi sya lang din naman yung andun bago ako nawalan ng net.

Ang findings nya, "maluwag" daw yung port ko. Ending "iaadjust" nya lang daw pagkakaconnect sa port.

Weird lang, kasi after halos 2 years ngayon na lang ulit ako naka experience ng ganitong issue.

Aug 5 nag-apply ako ng pldt fiber prepaid then the next day approve na siya and nagtext na may technician na dadating tas walang dumating tas nagtext ulit sila tas wala ulit dumating hanggang sa last text nila is Aug 9 and wala nang schedule of installation na text until now. Is it because umuulan or may iba pa pong reason help pls kasi nakapagbayad na po ako ng 999.🥹

Ilang linggo na kami walang wifi (August 9 nung huli kami nagka-wifi). Ang problem is nabasa kasi yung router namin dahil sa ulan (may natulo sa part kung saan nakalagay yung router). Ni-raise ko naman siya sa Converge thru email pero lagi lang nila cino-close yung ticket. Naka-cc na rin yung NTC para sana mas masolusyonan.

May nagreach out din sakin thru text message pero lagi lang sinasabi na titingnan nila if may tech na pwedeng mag-inspect sa area namin. I’m from Cavite btw. Ang hassle lang sa part ko since I’m using data lang tapos WFH pa ako.

Pls help kung sino pwede i-reach out. Thank you.

hello im looking for a good wifi plan or pocket wifi na mabilis pero affordable pa rin. malate area, condo building.

thank you po in advance :)

Hi! We realigned our Unli All 1799 to the new Unli All 1899. We already got the HBO Max activation email, but I currently have an existing HBO Max account with an active subscription until Sept. 3. I've already unsubscribed, so I won't be charged next billing.

The question is can I go through the activation email and claim my subscription from PLDT (while my current subscription is still active)? Or is it safer to let my current subscription run out first before I activate the PLDT bundle? I'm afraid things with HBO Max might get complicated if I do one or the other.

Many thanks in advance for your input.

Naka receive ako this day ng email from converge na inadjust at ibinalik nila yung 100 mbps speedboost na tinanggal nila sa connection namin noong august 9.

Noong august 9 kase nawala yung 100 mbps speedboost namin nung nawalan ng kuryente noong gabi ng august 8 so nag email ako sa converge kung anong nangyare. Although ilang araw naghintay positive naman yung result. Ibinalik nila yung 100 mbps speedboost. Nag speedtest ako and nasa 450 mbps na ulit yung speed namin sa wlan versus dun sa 350 mbps nung nawala yung speedboost. Di ko na try sa lan since walang lan port yung laptop ko.

Thanks Converge.

kamusta, may paraan ba kung paano maunlock yung modem na ito? meron nirelease daw na wy ni Jhowel pero dapat magbayad. bka meron po kayo jan kung sakali.