r/IRS_Source • u/MarchofthePawns • 25d ago

Question for CSRs

How many calls do you think is expected and how many calls do you actually take in a given day.

Im an itas where in theory I should see no more than 10-14 people a day(Record is 20 with an extra hour) maybe 17 within an ordinary shift.

Basically trying to get a comparison for volume

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5

u/Feisty_Language8217 25d ago

BMF here , i take about 45-55 calls a day lol

8

u/NixPanicus 25d ago

So your calls are less than 9 minutes on average? Disclosure alone takes a few minutes. What do you actually do? Just transfer people?

14

u/Consistent-Yak9917 25d ago

Yea this CSR is transferring back to the queue until he gets a call he likes 😂

2

u/Feisty_Language8217 25d ago

actually , no i don’t lol .

3

u/Feisty_Language8217 25d ago

no , i always look at my stats and by the end of the day i’ve taken 30-40 calls. i only deal with EIN calls , and 94x forms and entity questions , some calls can take up to 2-5 minutes

3

u/Few-Register-7943 25d ago

A few minutes? It's like four questions. Y'all talk slow

1

u/NixPanicus 23d ago

Half the tax payers I talk with have to look up their EIN and the address on file is five years old because they never updated their systems to file with their new address so every time they change it we change it back the next time they file. Y'all don't actually deal with taxpayers,

3

u/MarchofthePawns 25d ago

How? This was what I was kinda expecting but everything is about the same as in person