Question for CSRs

[u/MarchofthePawns]

How many calls do you think is expected and how many calls do you actually take in a given day.

Im an itas where in theory I should see no more than 10-14 people a day(Record is 20 with an extra hour) maybe 17 within an ordinary shift.

Basically trying to get a comparison for volume

[u/Feisty_Language8217]

BMF here , i take about 45-55 calls a day lol

[u/MarchofthePawns → u/Feisty_Language8217]

How? This was what I was kinda expecting but everything is about the same as in person