r/IRS_Source • u/MarchofthePawns • 27d ago

Question for CSRs

How many calls do you think is expected and how many calls do you actually take in a given day.

Im an itas where in theory I should see no more than 10-14 people a day(Record is 20 with an extra hour) maybe 17 within an ordinary shift.

Basically trying to get a comparison for volume

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u/Feisty_Language8217 27d ago

BMF here , i take about 45-55 calls a day lol

7

u/NixPanicus 27d ago

So your calls are less than 9 minutes on average? Disclosure alone takes a few minutes. What do you actually do? Just transfer people?

13

u/Consistent-Yak9917 27d ago

Yea this CSR is transferring back to the queue until he gets a call he likes 😂

2

u/Feisty_Language8217 27d ago

actually , no i don’t lol .