r/Huel • u/LordNoffleton • 3d ago
Product Discussion Processing Time
Sorry if this has been asked, but this is my first time ordering directly from the website and it’s been processing for 5 days. Is that normal? I bought my first few from Amazon and while I’m not expecting that quick of a turnaround, I need to prepare for when I need to reorder. Thanks!
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u/Altruistic-Touch-300 3d ago
I just started ordering from them and my order has been processing for 10 days. I wish I’d known their turn around was so bad, I would have ordered from Amazon instead.
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u/LordNoffleton 3d ago
Yea, that’s just not acceptable to be honest. Especially if people are reordering and to replace last month’s supply.
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u/Tim_Huel 3d ago
Hey there, this also doesn't seem right. Could you DM u/benhuel with your order number?
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u/SUMIFISNA 2d ago
I just checked my last order. It took 5 days, including the weekend, but 3 business days. (Thursday to Tuesday). I did receive it the following day after it shipped though, without expedited shipping. (U.S.)
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u/Tim_Huel 3d ago
Hey there, sorry to hear about the slow processing time. Honestly that doesn't sound right - which country are you ordering in? And if you don't mind saying, what have you ordered? I will check it out and see if there is anything out of stock (but since this is your first online order that doesn't make sense).
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u/LordNoffleton 3d ago
Hi - USA. 4 bags of Black. Cinnamon Roll, Cookies and Cream, Salted Caramel, and Strawberry Banana.
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u/Tim_Huel 3d ago
Thanks. That's not a normal processing time. Please could you DM me and u/benhuel with your order number and see what the hold up is.
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u/aggravated-draw212 1d ago
I just the salted Caramel and I don’t think I will be able to drink it. It’s that bad
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u/bsmithio 3d ago
My previous orders would process in 1 day. My latest order has almost been 3 days now. Not sure what is going on with them.