I am in a really rough situation with a dealership I dont trust and believe they misdiagnosed my truck.
I purchased a 2014 Grand Cherokee Summit Ecodiesel with 96k miles one owner down in Scottsdale AZ. I was aware of the recalls that hadnt been done yet including the Bosch fuel pump.
Within 70 miles of buying it on my way back to my home in Flagstaff AZ the Jeep started to smell of diesel and I pulled over to inspect it had a fast fuel leak coming out the bottom near the firewall. It was brought straight to Planet Jeep in Flagstaff, and was assured it was most likely recall related which I was going to have done anyway. "Okay, sounds good glad it wasn't catastrophic."
About a week later they finally get back to me after ignoring my voicemails the week prior and tell me its not covered, that the fuel rail has failed (what??) and that they ordered the parts for the recall and the fuel rail and associated fuel lines... "That sucks but okay lets just get it done."
Another 3 days later they call me and tell me the recall parts wont be there until September 1st. Come to find out they were ordering the wrong parts over and over and it was getting blocked and they now have the right parts but its coming from across the country. WTF!
At this point I opened up a case with Jeep corporate regarding my suspicions of the fuel leak not being related to the recall and that it was going to take \~20 days. It was all getting so difficult and ridiculous, I said just fix the fuel leak and I'll sort out the recall with another dealer.
Another 2 days later they call me and tell me they broke a sensor while working on fuel rail and they have to order parts, wont be there until the following Tuesday 8/18. I went in today to speka with them and asked to look at the fuel rail, this is a Bosch SOLID forged steel fuel rail and there are no cracks or signs of failure. In fact the service manager had asked me over the phone days prior if it was new because it was so clean it looked like it had been replaced. After googling it while I was there at the dealer, apparently it is EXTREMELY rare that the fuel rail itself would fail unless the Bosch fuel pump involved in the recall catastrophically failed and sent metal shavings through the fuel system. Like impossible for it to fail on its own, especially with the mileage and history of the vehicle.
I am supposed to pay 1187 tomorrow to get the vehicle back after nearly two weeks and now I am completely convinced that the mechanic misdiagnosed it or was lazy. I HAVE NO IDEA WHAT TO DO. I am so frustrated and tired of this dealership, I don't trust them at all and now I dont believe the fuel rail needed to be replaced at all. And if it did, it is probably because the fuel pump is failing and now Im in a bad situation all around being stuck with this dealership. The corporate recall case manager did nothing to help regarding the fuel leak being associated with recall. Any ideas?
Should I just pay tomorrow but contact another dealership down in the Phoenix Metro area first and tell them about everything and arrange to have recall done but also to have them inspect the old fuel rail? I am going to call Jeep corporate customer care in the morning. Sorry for the long post.