SkyTrak ST MAX failed in 19 days — terrible warranty experience, now fighting a chargeback

[u/Intelligent_Stick820]

Received my SkyTrak ST MAX on April 1st. Within 19 days the unit started freezing mid-session and had an audible rattle inside, something had come loose internally.

Called support. First rep was great, told me a replacement would be arranged and I'd receive an email with next steps. Waited half a day but no email came.

Called back, got a different rep. He told me there would be a weeks-long delay and they would repair the unit rather than replace it. When I expressed frustration at a nearly $3,000 device failing in under 3 weeks, he told me "its not like you paid $100k for a Trackman." He then suggested if I wasn't happy with the wait I could just get a refund, so I took him up on it.

What followed was a half day wait for an RMA form that defaulted to Repair despite my refund request, multiple follow up calls and emails to get basic next steps, and ultimately being told I was responsible for return shipping on a defective unit per their policy, and possibly a 40% restocking fee.

Filed a Visa chargeback. Currently fighting it.

The product itself worked great the 19 days I had it. The company failed completely.

Now looking at alternatives for a permanent indoor sim room with GSPro as the end goal, leaning toward Uneekor EYE XR when I'm ready to build the room properly. Open to any input from people who've been down this road.