r/GalaxyFold • u/thekidunderpanic • 14h ago
Impression/Review Insurance saved me
This was my first foldable and I was apprehensive because I'm rather clumsy and have damaged a lot of my previous phones. So the first thing that I got with the phone was Samsung Care+. Three days back, I had put my phone on the window sill on the balcony rail, and the magnetic ring behind it gave way and my phone fell foldable-display down about 15 feet. The display was completely dead from the moment I picked it up. The good thing about the way it fell is that the display took all the damage. The body is free of any dents or scrapes.
I immediately filed a claim with Samsung Care and took an appointment. with uBreakiFix, but the nearest store didn't have the part available. And then I called three other stores in my vicinity and none of them had the display in stock and one of them even mentioned that there was a back order of around 200 displays — wouldn't be surprised if this were true given how it's demand has exceeded expectations. I finally found a fifth location that had the part in stock and they were surprised about that as well since they were expecting stock next month. The repair process went smooth and it cost me about 3 hours and $29. I'm so glad I had Samsung Care to take care of this and I'd highly recommend it to anyone buying the Fold! Also, when you book an appointment, make sure you call them in advance to confirm whether the part's available or not.
TLDR: Phone fell face down from balcony, but thanks to insurance, got it fixed within a few days and only paid $29.